Enhancing Service Quality in Hospitals

Author(s):  
Anirban Chakraborty ◽  
Sonal G Rawat ◽  
Susheel Chhabra

Large organizations use multiple data sources, centralize processing in these organizations require analysis of huge database originating from various locations. Data mining association rules help perform exploration and analysis of large amounts of data to discover meaningful patterns which can facilitate effective decision-making. The objective of this article is to enhance service quality in a hospital using data mining. The improvement in service quality will help to create hygienic environment and enhance technical competence among staff members which will generate value to patients. A weighting model is proposed to identify valid rules among large number of forwarded rules from various data sources. This model is applied to rank the rules based on patient perceived service parameters in a hospital. Results show that this weighting model is efficient. The proposed model can be used effectively for determining the patient’s perspective on hospital services like technical competence, reliability and hygiene conditions under a distributed environment.

Author(s):  
Anirban Chakraborty ◽  
Sonal G Rawat ◽  
Susheel Chhabra

Large organizations use multiple data sources, centralize processing in these organizations require analysis of huge database originating from various locations. Data mining association rules help perform exploration and analysis of large amounts of data to discover meaningful patterns which can facilitate effective decision-making. The objective of this article is to enhance service quality in a hospital using data mining. The improvement in service quality will help to create hygienic environment and enhance technical competence among staff members which will generate value to patients. A weighting model is proposed to identify valid rules among large number of forwarded rules from various data sources. This model is applied to rank the rules based on patient perceived service parameters in a hospital. Results show that this weighting model is efficient. The proposed model can be used effectively for determining the patient’s perspective on hospital services like technical competence, reliability and hygiene conditions under a distributed environment.


Data Mining have always been a field and combination of both computer science and statistical knowledge. From the beginning it is used to ascertain designs, patterns and arrangements which are formed in the information pool. The motive of the data mining development is to produce useful information from the pool of raw data and convert it into useful information which can be used for future arrangements. The tools which are used in data mining are helpful in predicting the future trends and predictions across the market, which also help in decision making and building the knowledge to make decisions. The “Healthcare Industry” is generally information rich. It has been collecting data to improve the continuing problems and help to identify the solutions for that problems. Data mining techniques can be used to predict heart conditions from the voluminous and complex data which are kept by the hospitals for decision making which are difficult to analyze by outmoded methods. Unfortunately, outmoded methods are less accurate in discovering hidden information from effective decision making. Data mining helps in altering the huge amount of data into knowledge driven which takes, as compared to others, less time and effort for the prediction and with greater accuracy. Our effort is to apply different data mining techniques that are used to solve the problem of biased forecasts and decision making and help in calculating the results with more accuracy.


2021 ◽  
pp. 1-22
Author(s):  
Emily Berg ◽  
Johgho Im ◽  
Zhengyuan Zhu ◽  
Colin Lewis-Beck ◽  
Jie Li

Statistical and administrative agencies often collect information on related parameters. Discrepancies between estimates from distinct data sources can arise due to differences in definitions, reference periods, and data collection protocols. Integrating statistical data with administrative data is appealing for saving data collection costs, reducing respondent burden, and improving the coherence of estimates produced by statistical and administrative agencies. Model based techniques, such as small area estimation and measurement error models, for combining multiple data sources have benefits of transparency, reproducibility, and the ability to provide an estimated uncertainty. Issues associated with integrating statistical data with administrative data are discussed in the context of data from Namibia. The national statistical agency in Namibia produces estimates of crop area using data from probability samples. Simultaneously, the Namibia Ministry of Agriculture, Water, and Forestry obtains crop area estimates through extension programs. We illustrate the use of a structural measurement error model for the purpose of synthesizing the administrative and survey data to form a unified estimate of crop area. Limitations on the available data preclude us from conducting a genuine, thorough application. Nonetheless, our illustration of methodology holds potential use for a general practitioner.


2008 ◽  
pp. 2673-2687
Author(s):  
Scott Nicholson ◽  
Jeffrey Stanton

Library and information services in corporations, schools, universities and communities capture information about their users, circulation history, resources in the collection and search patterns (Koenig, 1985). Unfortunately, few libraries have taken advantage of these data as a way to improve customer service, manage acquisition budgets or influence strategic decision making about uses of information in their organizations. In this chapter, we present a global view of the data generated in libraries, and the variety of decisions that those data can inform. We describe ways in which library and information managers can use data mining in their libraries, i.e., bibliomining, to understand patterns of behavior among library users and staff members and patterns of information resource use throughout the institution. The chapter examines data sources and possible applications of data mining techniques in the library.


2011 ◽  
pp. 1323-1331
Author(s):  
Jeffrey W. Seifert

A significant amount of attention appears to be focusing on how to better collect, analyze, and disseminate information. In doing so, technology is commonly and increasingly looked upon as both a tool, and, in some cases, a substitute, for human resources. One such technology that is playing a prominent role in homeland security initiatives is data mining. Similar to the concept of homeland security, while data mining is widely mentioned in a growing number of bills, laws, reports, and other policy documents, an agreed upon definition or conceptualization of data mining appears to be generally lacking within the policy community (Relyea, 2002). While data mining initiatives are usually purported to provide insightful, carefully constructed analysis, at various times data mining itself is alternatively described as a technology, a process, and/or a productivity tool. In other words, data mining, or factual data analysis, or predictive analytics, as it also is sometimes referred to, means different things to different people. Regardless of which definition one prefers, a common theme is the ability to collect and combine, virtually if not physically, multiple data sources, for the purposes of analyzing the actions of individuals. In other words, there is an implicit belief in the power of information, suggesting a continuing trend in the growth of “dataveillance,” or the monitoring and collection of the data trails left by a person’s activities (Clarke, 1988). More importantly, it is clear that there are high expectations for data mining, or factual data analysis, being an effective tool. Data mining is not a new technology but its use is growing significantly in both the private and public sectors. Industries such as banking, insurance, medicine, and retailing commonly use data mining to reduce costs, enhance research, and increase sales. In the public sector, data mining applications initially were used as a means to detect fraud and waste, but have grown to also be used for purposes such as measuring and improving program performance. While not completely without controversy, these types of data mining applications have gained greater acceptance. However, some national defense/homeland security data mining applications represent a significant expansion in the quantity and scope of data to be analyzed. Moreover, due to their security-related nature, the details of these initiatives (e.g., data sources, analytical techniques, access and retention practices, etc.) are usually less transparent.


Author(s):  
J. W. Seifert

A significant amount of attention appears to be focusing on how to better collect, analyze, and disseminate information. In doing so, technology is commonly and increasingly looked upon as both a tool, and, in some cases, a substitute, for human resources. One such technology that is playing a prominent role in homeland security initiatives is data mining. Similar to the concept of homeland security, while data mining is widely mentioned in a growing number of bills, laws, reports, and other policy documents, an agreed upon definition or conceptualization of data mining appears to be generally lacking within the policy community (Relyea, 2002). While data mining initiatives are usually purported to provide insightful, carefully constructed analysis, at various times data mining itself is alternatively described as a technology, a process, and/or a productivity tool. In other words, data mining, or factual data analysis, or predictive analytics, as it also is sometimes referred to, means different things to different people. Regardless of which definition one prefers, a common theme is the ability to collect and combine, virtually if not physically, multiple data sources, for the purposes of analyzing the actions of individuals. In other words, there is an implicit belief in the power of information, suggesting a continuing trend in the growth of “dataveillance,” or the monitoring and collection of the data trails left by a person’s activities (Clarke, 1988). More importantly, it is clear that there are high expectations for data mining, or factual data analysis, being an effective tool. Data mining is not a new technology but its use is growing significantly in both the private and public sectors. Industries such as banking, insurance, medicine, and retailing commonly use data mining to reduce costs, enhance research, and increase sales. In the public sector, data mining applications initially were used as a means to detect fraud and waste, but have grown to also be used for purposes such as measuring and improving program performance. While not completely without controversy, these types of data mining applications have gained greater acceptance. However, some national defense/homeland security data mining applications represent a significant expansion in the quantity and scope of data to be analyzed. Moreover, due to their security-related nature, the details of these initiatives (e.g., data sources, analytical techniques, access and retention practices, etc.) are usually less transparent.


2020 ◽  
Vol 17 (8) ◽  
pp. 3804-3809
Author(s):  
A. Yovan Felix ◽  
Karthik Reddy Vuyyuru ◽  
Viswas Puli

Human Resource Management has gotten one of the basic pastimes of supervisors and chiefs in practically wide variety of corporations to include plans for accurately locating profoundly qualified representatives. In similar way, administrations come to be intrigued about the presentation of these representatives. Particularly to guarantee the fitting person apportioned to the beneficial employment on the opportune time. From right here the enthusiasm of statistics in mining process has been growing that its goal is disclosure of facts from huge measures of statistics. Three fundamental Data Mining strategies were applied for building the arrangement version and distinguishing the quality factors that emphatically impact the exhibition. To get a profoundly actual version, a few trials were achieved dependent on the beyond procedures which can be actualized in WEKA tool for empowering leaders and Human Resource professionals to anticipate and improve the exhibition of their representatives. This paper makes use of Hadoop for the remedy of great measure of data with which may be guaranteed to be able to decide the impact.


Author(s):  
Ricardo Timarán Pereira ◽  
Andrés Calderón Romero ◽  
Javier Jiménez Toledo

Resumen En este artículo se presentan los primeros resultados del proyecto de investigación cuyo objetivo es detectar patrones de deserción estudiantil a partir de los datos socioeconómicos, académicos, disciplinares e institucionales de los estudiantes de los programas de pregrado de la Universidad de Nariño e Institución Universitaria IUCESMAG, dos instituciones de educación superior de la ciudad de Pasto (Colombia), utilizando técnicas de Minería de Datos. Los resultados obtenidos corresponden a la Universidad de Nariño. Se descubrieron perfiles socioeconómicos y académicos de los estudiantes que desertan utilizando la técnica de clasificación basada en árboles de decisión. El conocimiento generado permitirá soportar la toma de decisiones eficaces de las directivas universitarias enfocadas a formular políticas y estrategias relacionadas con los programas de retención estudiantil que actualmente se encuentran establecidos. Palabras claveExtracción de Perfiles, Deserción Estudiantil, Minería de Datos, Clasificación, Árboles de Decisión   Abstract The first results of the research project that aims to identify patterns of student dropout from socioeconomic, academic, disciplinary and institutional data of students from undergraduate programs at the University of Nariño and IUCESMAG University, two higher education institutions in the city of Pasto (Colombia), using data mining techniques are presented. The results correspond to the University of Nariño. Socioeconomic and academic profiles were discovered of students who drop using classification technique based on decision trees. The knowledge generated will support effective decision-making of university staff focused to develop policies and strategies related to student retention programs that are currently set.KeywordsExtraction of Profiles, Student Dropout, Data Mining, Classification, Decision Trees


Sign in / Sign up

Export Citation Format

Share Document