scholarly journals Deconstructing Online Hospitality Review Systems

2022 ◽  
Vol 34 (2) ◽  
pp. 1-17
Author(s):  
Quan Xiao ◽  
Shun Li ◽  
Xing Zhang ◽  
Fuguo Zhang ◽  
Qi Yue ◽  
...  
Keyword(s):  
Decision Making ◽  
Reference Value ◽  
Scientific Basis ◽  
The Internet ◽  
Improved Method ◽  
Review System ◽  
Design Features ◽  
Kano Model ◽  
Internet Age ◽  
Online Travel

Online hospitality reviews have an important impact on consumers’ travel and hospitality booking decisions in the Internet age. A well-designed online hospitality review system is crucial to reduce the uncertainty of consumers’ decision making, to grasp the actual needs of consumers, and to improve the quality experience of platforms. In this context, this research conducts an empirical study on the design features of online hospitality review systems based on the Kano model. First, the paper analyzes the design features of online hospitality review systems. Then, the paper proposes an improved method to classify design features on the basis of the Kano questionnaire design and survey data. Finally, the paper quantitatively measures their importance in online hospitality review systems. Results can provide scientific basis for online travel platforms or hospitality operators to optimize the design of online hospitality review systems and to obtain reference value to increase the satisfaction of consumers’ decision making.

On Knowledge Management in the Internet Age

2000 ◽  
pp. 1-23 ◽  
Author(s):  
David G. Schwartz ◽  
Monica Divitini ◽  
Terje Brasethvik
Keyword(s):  
Decision Making ◽  
Knowledge Management ◽  
Organizational Communication ◽  
The Internet ◽  
Holy Grail ◽  
Know How ◽  
The Road ◽  
Internet Age ◽  
Management Function

Knowledge management in general, and Internet-based knowledge management in particular, is one of the foremost strategic directions being investigated and adopted by corporations today. The promises of better decision making, faster turnaround times, improved organizational communication, and higher levels of cooperation and interaction among personnel, have all combined to create a holy grail kind of aura. Yet, like the grail the goals here are elusive, and the road to reaching them is long and fraught with pitfalls. Each of us, as individuals, performs a variety of functions that can be termed knowledge management. We remember things: names, numbers, experiences, and procedures. We know how to do things such as ride a bike; bake a cake; calculate a derivative; fix a flat tire. We know where to find information that we don’t remember on our own: we write things down; file them; enter them in a PDA. Some of us do it better, some of us are chronically disorganized, but at the end of the day each of us is performing his or her own knowledge management function.

Sign in / Sign up

Export Citation Format

Share Document