The Challenge of Differing Actor Groups Within an Enterprise Resource Planning Project


Author(s):  
Kenneth Murphy ◽  
Steven John Simon

The goal of this chapter is to demonstrate how cost benefit analysis can be applied to large-scale ERP projects, and that these methods can incorporate the intangible benefits, e.g., user satisfaction. Detailed information on the business case utilized by a large computer manufacturer in their decision to implement the SAP system R/3 is presented. We illustrate how this organization utilized techniques to include intangibles in the implementation project’s cost benefit analysis. The chapter concludes with a discussion on the state of valuing ERP projects and questions to be answered in the future.





2012 ◽  
Vol 8 (4) ◽  
pp. 63-76 ◽  
Author(s):  
Wendy Wang ◽  
Drew Hwang

There is much literature on problems pertaining to information systems localization in Chinese companies, yet few had been on how companies solve these problems. This paper presents a case study that uses the technology, organization, and environment (TOE) framework to explain the failure of a Chinese apparel company’s initial enterprise resource planning (ERP) effort and the success of its subsequent endeavor. Using the TOE framework, this paper sheds light on issues that inflict Chinese companies in their informationization process and what can be done to increase the possibilities of system success.



2011 ◽  
pp. 245-266 ◽  
Author(s):  
Kenneth E. Murphy ◽  
Steven John Simon

The goal of this chapter is to demonstrate how cost benefit analysis can be applied to large-scale ERP projects and that these methods can incorporate the intangible benefits, e.g., user satisfaction. Detailed information on the business case utilized by a large computer manufacturer in their decision to implement the SAP system R/3 is presented. We illustrate how this organization utilized techniques to include intangibles in the implementation project’s cost benefit analysis. The chapter concludes with a discussion on the state of valuing ERP projects and questions to be answered in the future.





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