Quality dimensions for activation and participation in language-responsive mathematics classrooms

This study aims to determine the dimensions of mobile service quality and to examine their effect on customer satisfaction in UAE mobile phone service providers while also investigating the behavioural differences between mobile phone customers with prepaid and postpaid subscriptions. A combination of the SERVPERF model has been adopted as the main framework for analyzing service quality. A structured questionnaire instrument was designed for data collection. The present study concentrates on the level of customers’ satisfaction for leading service providers in the UAE mobile industry. Etisalat and Du were chosen for this study. A sample of (452) mobile phone users in Abu Dhabi city was selected at random using convenience-sampling. We found a positive effect of both functional and technical service quality (network quality) on customers’ satisfaction. Functional and technical dimensions were good predictors of customer satisfaction and confirmed the multidimensional nature of service quality. Also, the service quality dimensions; reliability, assurances, and responsiveness are found to be significant predictors of customer satisfaction. Behavioural difference between mobile phone customers is also significant in predicting customer satisfaction for postpaid subscribers. However, only reliability and network quality are significant predictors of customer satisfaction for prepaid subscribers. The model developed in this study provides marketers and researchers with a diagnostic tool to assess service quality from the perspectives of customers to meet the customer’s expectations and ensure customer satisfaction.

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A Study on the Relationship Between Service Quality Dimensions and Business Performance of Small-Scaled Farm Using Balanced Scorecard(BSC) Measures

Journal of Korea Service Management Society ◽

10.15706/jksms.2013.14.1.005 ◽

2013 ◽

Vol 14 (1) ◽

pp. 97-114

Author(s):

KimHyeonCheol ◽

이환의 ◽

Kyung-Wan Hong

Keyword(s):

Service Quality ◽

Balanced Scorecard ◽

Business Performance ◽

Quality Dimensions ◽

Service Quality Dimensions ◽

The Relationship

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Satisfaction Evaluation of Perceived Performance Service Delivery Quality Dimensions in Malaysian Private Higher Education Institutions

International Review of Management and Business Research ◽

10.30543/7-2(2018)-4 ◽

2018 ◽

Vol 7 (2) ◽

pp. 338-357

Author(s):

GANESH, R HASLINDA, A ◽

SANTHI RAGHAVAN

Keyword(s):

Higher Education ◽

Service Delivery ◽

Higher Education Institutions ◽

Private Higher Education ◽

Perceived Performance ◽

Quality Dimensions ◽

Private Higher Education Institutions ◽

Satisfaction Evaluation

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Towards Flipped Learning in Upper Secondary Mathematics Education

Journal of Mathematics Education ◽

10.31327/jme.v5i1.1114 ◽

2020 ◽

Vol 5 (1) ◽

pp. 1-15

Author(s):

Robert Weinhandl ◽

Zsolt Lavicza ◽

Stefanie Schallert

Keyword(s):

Secondary Education ◽

Mathematics Education ◽

Mathematics Learning ◽

Flipped Learning ◽

Educational Innovations ◽

Design Based Research ◽

Secondary Mathematics Education ◽

Upper Secondary Education ◽

Mathematics Classrooms ◽

Upper Secondary

Challenges for students in the 21st century, such as acquiring technology, problem-solving and cooperation skills, also necessitates changes in mathematics education to be able to respond to changing educational needs. One way to respond to these challenges is utilising recent educational innovations in schools, for instance, among others are flipped learning (FL) approaches. In this paper, we outline our explorative educational experiment that aims to investigate key elements of mathematics learning in FL approaches in upper secondary education. We describe the methodologies and findings of our qualitative study based on design-based research to discover key elements of FL approaches in upper secondary education. Analysing the data collected over ten months suggested categories (a) confidence when learning; (b) learning by working; and (c) flexibility when learning could be essential to understand FL approaches practices in mathematics classrooms.

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SERVICE QUALITY OF PUBLIC AND PRIVATE PHYSIOTHERAPY INSTITUTES: A COMPARATIVE STUDY IN LAHORE

Pakistan Journal of Medicine and Dentistry ◽

10.36283/pjmd8-4/019 ◽

2019 ◽

Author(s):

Roohi Abbas

Keyword(s):

Physical Therapy ◽

Service Quality ◽

Cross Sectional Study ◽

Quality Of Services ◽

Sectional Study ◽

Cross Sectional ◽

Public And Private ◽

Quality Dimensions ◽

Service Quality Dimensions

Background: Ever since quality of services is gaining importance in every industry as it is the indicator of consumer/customer satisfaction, it is of utmost importance to measure service quality of educational institutes to determine the satisfaction of students. Thus, the study aimed to determine the important factors in service quality dimensions which contribute to the satisfaction of students. Methods: This was a Comparative Cross Sectional study in which final year department of physical therapy (DPT) students were included from three private and three public physiotherapy institutes. Results: The largest mean Positive Gap scores for Public Physiotherapy Institutes was 0.18 for accessibility and affordability 0.18. The largest negative mean gap score for Private Physiotherapy domain was “Accessibility and Affordability” found to be -1.96. Conclusion: Students were satisfied with service quality of private institutes in all domains except for the “Accessibility and Affordability” whereas, in Public Institutes largest negative quality gaps were found in “Empathy” and “Assurance”.

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