Competence frameworks are the trend for human resource management in a dynamic environment. In Vietnam’s dynamic environment, the hotel industry is witnessing fast changes to adapt to the development of the Vietnamese economy. This requires a new model for human resource management in the hotel industry, in particular for middle managers. In this research, the author used a quantitative method to analyze the requirements for competence for middle managers in the hotel industry and has proposed a capability framework, including three main clusters: Professional competence, Executive and management Competence and Self-management competence - for middle managers in the Vietnamese hotel industry.
Keywords
Competence, middle manager competence, hotel industry
References
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Human resource management in the hospitality and tourism sector
