scholarly journals Human resource management in the hospitality and tourism sector

Author(s):  
Ronald J. Burke
2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Elbeyi Pelit ◽  
Esra Katircioglu

Purpose Bibliometric analysis allows examining a large volume of bibliometric data within an objective perspective. The purpose of this study is to conduct a bibliometric analysis to reveal the current status of human resource management (HRM) studies while exploring research trends and future directions. Design/methodology/approach Web of Science was chosen to identify studies in the field. In total, 1,404 articles were selected for bibliometric analysis. The VOSviewer program was used to analyze and visualize obtained data. Findings The findings revealed that the most frequently used keywords were job satisfaction, hospitality, tourism, HRM and work engagement. Karatepe and Baum were the most cited authors and Inoue (2011), Felps (2009), Shaw (2011), Gursoy (2008) and Cooper (2006) were the most cited documents in HRM studies in the hospitality and tourism domain. Research limitations/implications The study provides some theoretical and practical implications. The study findings can give researchers and practitioners insights into the current position of HRM studies and trend topics. Besides, it can be used as a practical guide for determining potential gaps in the literature. Originality/value This study contributes to the literature by bringing HRM studies in the hospitality and tourism fields together and revealing the current position of the inquiry by determining the most cited authors, articles, journals, organizations and collaborations among authors.


Author(s):  
Tom Baum

PurposeConceptually, this paper aims to consider the nexus created when the characteristics of the tourism sector workplace environment intersect with the contextual influences of the economic, social and labor market attributes of small islands.Design/methodology/approachSeveral studies relating to the employment and skills environment of human resource management and development in small island tourism contexts are synthesized.FindingsSeasonality, limited skills within the local labor market, access to formal education and training are identified as issues that impact on sustainability of employment, service and product quality. Further, while sourcing and recruitment of staff, employee retention, training and development, and career progression appear to mirror those faced by larger, frequently metropolitan locations. However, small islandness imposes particular nuances upon the management of human resources, directly related to location and scale. Thus, small island environments, the global economy, technology and employee mobility (inward and outward) exacerbate structural and cultural dimensions and issues in island tourism.Research limitation/implicationsThis paper provides an invaluable framework for future research, both comparative and specific.Practical implicationsManagement responses should be both local and global in focus, acknowledging the particularities of small islands, generic tourism sector influences and the effects of global mobility on the workforce and on management.Originality/valueThis synthesis addresses the effects of global, local and location specific dynamics on human resource management and development issues and demonstrates that the challenges faced by organizations in island tourism contexts have dimensions that set them apart in both kind and extent from other tourism environments.


Author(s):  
Leah Ryan ◽  
Manuel Catena ◽  
Pablo Ros ◽  
Simon Stephens

The primary aim of this chapter is to review the literature on entrepreneurial ecosystems as it relates to the tourism sector. The authors do this in order to develop an understanding of the needs of the human resource management needs of tourism entrepreneurs. The experience of tourism entrepreneurs is documented in the academic literature. Jaafar and Rasoolimanesh report that the tourism industry is an important catalyst for regional economic activity. Therefore, the importance of this sector has caught the attention of policy makers and academics. However, research has identified that the area lacks the presence of effective and evidence-based theory. In this chapter, the authors review the literature on entrepreneurial ecosystems as it relates to the tourism industry. They provide recommendations for customizing entrepreneurial supports and ecosystems to maximize the success of human resource management and human capital development amongst tourism entrepreneurs.


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