scholarly journals A Deep Learning Approach to Integrate Human-Level Understanding in a Chatbot

2021 ◽  
Author(s):  
Afia Fairoose Abedin ◽  
Amirul Islam Al Mamun ◽  
Rownak Jahan Nowrin ◽  
Amitabha Chakrabarty ◽  
Moin Mostakim ◽  
...  

In recent times, a large number of people have been involved in establishing their own businesses. Unlike humans, chatbots can serve multiple customers at a time, are available 24/7 and reply in less than a fraction of a second. Though chatbots perform well in task-oriented activities, in most cases they fail to understand personalized opinions, statements or even queries which later impact the organization for poor service management. Lack of understanding capabilities in bots disinterest humans to continue conversations with them. Usually, chatbots give absurd responses when they are unable to interpret a user’s text accurately. Extracting the client reviews from conversations by using chatbots, organizations can reduce the major gap of understanding between the users and the chatbot and improve their quality of products and services.Thus, in our research we incorporated all the key elements that are necessary for a chatbot to analyse andunderstand an input text precisely and accurately. We performed sentiment analysis, emotion detection, intent classification and named-entity recognition using deep learning to develop chatbots with humanistic understanding and intelligence. The efficiency of our approach can be demonstrated accordingly by the detailed analysis.

2021 ◽  
Vol 54 (1) ◽  
pp. 1-39
Author(s):  
Zara Nasar ◽  
Syed Waqar Jaffry ◽  
Muhammad Kamran Malik

With the advent of Web 2.0, there exist many online platforms that result in massive textual-data production. With ever-increasing textual data at hand, it is of immense importance to extract information nuggets from this data. One approach towards effective harnessing of this unstructured textual data could be its transformation into structured text. Hence, this study aims to present an overview of approaches that can be applied to extract key insights from textual data in a structured way. For this, Named Entity Recognition and Relation Extraction are being majorly addressed in this review study. The former deals with identification of named entities, and the latter deals with problem of extracting relation between set of entities. This study covers early approaches as well as the developments made up till now using machine learning models. Survey findings conclude that deep-learning-based hybrid and joint models are currently governing the state-of-the-art. It is also observed that annotated benchmark datasets for various textual-data generators such as Twitter and other social forums are not available. This scarcity of dataset has resulted into relatively less progress in these domains. Additionally, the majority of the state-of-the-art techniques are offline and computationally expensive. Last, with increasing focus on deep-learning frameworks, there is need to understand and explain the under-going processes in deep architectures.


Author(s):  
Hema R. ◽  
Ajantha Devi

Chemical entities can be represented in different forms like chemical names, chemical formulae, and chemical structures. Because of the different classification frameworks for chemical names, the task of distinguishing proof or extraction of chemical elements with less ambiguous is considered a major test. Compound named entity recognition (NER) is the initial phase in any chemical-related data extraction strategy. The majority of the chemical NER is done utilizing dictionary-based, rule-based, and machine learning procedures. Recently, deep learning methods have evolved, and, in this chapter, the authors sketch out the various deep learning techniques applied for chemical NER. First, the authors introduced the fundamental concepts of chemical named entity recognition, the textual contents of chemical documents, and how these chemicals are represented in chemical literature. The chapter concludes with the strengths and weaknesses of the above methods and also the types of the chemical entities extracted.


2016 ◽  
Vol 12 (4) ◽  
pp. 21-44 ◽  
Author(s):  
R. Hema ◽  
T. V. Geetha

The two main challenges in chemical entity recognition are: (i) New chemical compounds are constantly being synthesized infinitely. (ii) High ambiguity in chemical representation in which a chemical entity is being described by different nomenclatures. Therefore, the identification and maintenance of chemical terminologies is a tough task. Since most of the existing text mining methods followed the term-based approaches, the problems of polysemy and synonymy came into the picture. So, a Named Entity Recognition (NER) system based on pattern matching in chemical domain is developed to extract the chemical entities from chemical documents. The Tf-idf and PMI association measures are used to filter out the non-chemical terms. The F-score of 92.19% is achieved for chemical NER. This proposed method is compared with the baseline method and other existing approaches. As the final step, the filtered chemical entities are classified into sixteen functional groups. The classification is done using SVM One against All multiclass classification approach and achieved the accuracy of 87%. One-way ANOVA is used to test the quality of pattern matching method with the other existing chemical NER methods.


2019 ◽  
Vol 9 (1) ◽  
pp. 15 ◽  
Author(s):  
Runyu Fan ◽  
Lizhe Wang ◽  
Jining Yan ◽  
Weijing Song ◽  
Yingqian Zhu ◽  
...  

Constructing a knowledge graph of geological hazards literature can facilitate the reuse of geological hazards literature and provide a reference for geological hazard governance. Named entity recognition (NER), as a core technology for constructing a geological hazard knowledge graph, has to face the challenges that named entities in geological hazard literature are diverse in form, ambiguous in semantics, and uncertain in context. This can introduce difficulties in designing practical features during the NER classification. To address the above problem, this paper proposes a deep learning-based NER model; namely, the deep, multi-branch BiGRU-CRF model, which combines a multi-branch bidirectional gated recurrent unit (BiGRU) layer and a conditional random field (CRF) model. In an end-to-end and supervised process, the proposed model automatically learns and transforms features by a multi-branch bidirectional GRU layer and enhances the output with a CRF layer. Besides the deep, multi-branch BiGRU-CRF model, we also proposed a pattern-based corpus construction method to construct the corpus needed for the deep, multi-branch BiGRU-CRF model. Experimental results indicated the proposed deep, multi-branch BiGRU-CRF model outperformed state-of-the-art models. The proposed deep, multi-branch BiGRU-CRF model constructed a large-scale geological hazard literature knowledge graph containing 34,457 entities nodes and 84,561 relations.


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