THE ROLE OF PSYCHOLOGICAL READINESS FOR DOCTOR-PATIENT COMMUNICATION IN THE PROFESSIONAL DEVELOPMENT OF MEDICAL STUDENTS

It is well-known that non-verbal cues are essential in doctor–patient communication. As doctor–patient communication is turning increasingly digital and written, it becomes relevant to explore the role of non-verbal cues in such communication genres. One more recent genre is the doctor–patient e-mail consultation. Research has found that while patients like e-mail consultations, they also miss facial expressions, eye contact, etc. In this study, we explored the different ways in which Danish GPs use non-verbal cues in e-mail consultations. We analysed 633 e-mail consultations written by 22 GPs. We applied the concept of oralization, which includes the use of emoticons and non-standard use of grammar and spatial arrangement. We found that the dominant types of oralizations were non-corrected spelling errors and lack of attention to capitalization. Overall, GPs used a limited number of other non-verbal cues. We discuss how these findings relate to norms of formality and professional context.

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Examining doctor-patient communication skills among senior medical students based on calgary cambridge observation guide

Medical Journal of the Islamic Republic of Iran ◽

10.47176/mjiri.35.122 ◽

2021 ◽

Author(s):

Merina Eskandari ◽

Fakhrolsadat Hosseini ◽

Katayoon Razjouyan ◽

Alireza Abadi

Keyword(s):

Medical Students ◽

Communication Skills ◽

Patient Communication ◽

Doctor Patient Communication

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Effectiveness of clinical scenario dramas to teach doctor-patient relationship and communication skills

BMC Medical Education ◽

10.1186/s12909-020-02387-9 ◽

2020 ◽

Vol 20 (1) ◽

Author(s):

Yinan Jiang ◽

Lili Shi ◽

Jinya Cao ◽

Liming Zhu ◽

Yue Sha ◽

...

Keyword(s):

Medical Students ◽

Communication Skills ◽

Patient Communication ◽

Clinical Scenario ◽

Patient Relationship ◽

Doctor Patient Relationship ◽

Clinical Communication ◽

Doctor Patient Communication ◽

Self Confidence ◽

Chinese Medical Students

Abstract Background The doctor-patient relationship in China has deteriorated in recent years, and poor doctor-patient communication is one of the main reasons. How to effectively carry out doctor-patient communication training originated from the West among Chinese medical students still to be studied. In the past decade, Peking Union Medical College has adopted clinical scenario drama to teach doctor-patient relationship and clinical communication skills. The aim of this study was to introduce clinical scenario dramas and evaluate its effectiveness in promoting doctor-patient relationships and clinical communication skills through students’ self-perceptions in Chinese medical students. Methods This study was a retrospective, self-controlled study and conducted from March 2009 to October 2018. Doctor-patient relationship and communication skills training were administered to all sixth-year medical students, which involved lectures and various clinical scenario dramas. The program totaled 24 h, of which each class session was 3 h, with 8 sessions in total. All students were requested to complete an anonymous 5 likert self-rating survey including self-confidence in using communication skills and self-perceived learning attitude and ability before and at the end of the course. In addition, they were requested to evaluate the curriculum after completion of the course. Results Clinical scenario dramas helped students improve their self-confidence in clinical communication skills except for psychosomatic history taking (p < 0.05). The interests for participation in clinical scenario dramas were higher compared to attending lectures (4.39 ± 0.610 Vs 4.07 ± 0.831, p<0.01). Study participants were highly satisfied in the course setting, teaching instructors and content (4.61 ± 0.546, 4.65 ± 0.535, 4.63 ± 0.534). The self-evaluation results demonstrated that clinical scenario dramas improved the learning ability of medical students (p < 0.05). Conclusion The use of clinical scenario dramas was helpful in teaching doctor-patient communication skills.

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Pivotal role of families in doctor-patient communication in oncology: a qualitative study of patients, their relatives and cancer clinicians

European Journal of Cancer Care ◽

10.1111/ecc.12543 ◽

2016 ◽

Vol 26 (5) ◽

pp. e12543 ◽

Cited By ~ 8

Author(s):

S.S. Datta ◽

L. Tripathi ◽

R. Varghese ◽

J. Logan ◽

S. Gessler ◽

...

Keyword(s):

Qualitative Study ◽

Patient Communication ◽

Pivotal Role ◽

Doctor Patient Communication

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The role of mobile devices in doctor-patient communication: A systematic review and meta-analysis

Journal of Telemedicine and Telecare ◽

10.1177/1357633x16661604 ◽

2016 ◽

Vol 23 (8) ◽

pp. 693-700 ◽

Cited By ~ 17

Author(s):

Abdullah Kashgary ◽

Roaa Alsolaimani ◽

Mahmoud Mosli ◽

Samer Faraj

Keyword(s):

Medication Adherence ◽

Health Outcomes ◽

Disease Control ◽

Mobile Devices ◽

Mobile Device ◽

Meta Analysis ◽

Patient Communication ◽

Doctor Patient Communication ◽

Phone Calls

Introduction In the last few years, the use of telecommunication and mobile technology has grown significantly. This has led to a notable increase in the utilization of this telecommunication in healthcare, namely phone calls and text messaging (SMS). However, evaluating its global impact on improving healthcare processes and outcomes demands a more comprehensive assessment. In this study, we focused on the role of mobile devices via phone calls and SMS in patient–doctor communication, and aimed to assess its impact on various health outcomes. Methods Major databases, including MEDLINE, EMBASE, PsycINFO, Global Health, and Cochrane CENTRAL, were searched for clinical trials that investigated mobile-device technology in any facet of doctor–patient communication published between 1990 and April 2015. A meta-analysis was performed where appropriate. Results Sixty-two articles met our inclusion criteria. Of those, 23 articles investigated mobile appointment reminder technologies, 19 investigated medication adherence, 20 investigated disease-control interventions, and two investigated test-result reporting. Patients who received an appointment reminder were 10% less likely to miss an appointment (relative risk [RR] = 1.11, 95% confidence interval [CI] 1.08–1.15). Mobile interventions increased medication adherence by 22% (RR = 1.22, 95% CI 1.09–1.36). Ten of 20 studies examining disease control reported statistically significant reductions in clinically meaningful endpoints. The use of mobile-device interventions improved forced expiratory volume in one second and hemoglobin A1c percentage in meta-analyses. Conclusion The use of mobile-device technologies exerted modest improvements in communication and health outcomes. Further research is needed to determine the true effect of these technologies on doctor–patient communication.

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