PENGARUH PRAKTIK TOTAL QUALITY MANAGEMENT (TQM) TERHADAP QUALITY PERFORMANCE : STUDI PADA PERUSAHAAN JASA DI PEKANBARU
Keyword(s):
The study examines impact total quality management (TQM) practices on quality performance. The empirical data for this study was drawn from a survey of 41 middle/senior managers from service firms in Pekanbaru. The analysis was conducted using regression analysis technique The findings indicate that partially only leadership, customer focus and process management have significant impact on quality performance, and people management, planning and information analysis have not significant impact on quality performance.
2012 ◽
Vol 13
(4)
◽
pp. 776-800
◽
2018 ◽
Vol 7
(2)
◽
pp. 58-63
2019 ◽
Vol 26
(3)
◽
pp. 893-921
◽
2021 ◽
Vol 03
(03)
◽
pp. 247-257
1989 ◽
2013 ◽
Vol 9
(2)
◽
pp. 55-61
◽
2011 ◽
Vol 2
(2)
◽
pp. 48-64
◽