BUSINESS PROCESS RE-ENGINEERING PRACTICES AND PERFORMANCE OF TELECOMMUNICATION SECTOR IN KENYA

2021 ◽  
pp. 162-173
Author(s):  
Edith Mohat ◽  
Justus Munyoki ◽  
John Cheluget
Keyword(s):  
Customer Service ◽  
Business Process ◽  
Business Process Reengineering ◽  
Inspection Time ◽  
Process Reengineering ◽  
Management Support ◽  
Telecommunication Sector ◽  
Cross Sectional ◽  
Effective Manner ◽  
Telecommunication Companies

ABSTRACT This study sought to establish Business Process Reengineering (BPR) strategies used by telecommunication companies in Kenya to enhance their service delivery to gain competitive advantage, and to explore the influence of BPR strategies in the telecommunication companies in Kenya. The study was anchored on the following theories, Resource-Based, the Open Systems and Stakeholder. The study used a descriptive cross sectional research design targeting thirty five telecommunication firms in Kenya. Data was collected through structured questionnaires. Data analysis was done by use of descriptive and inferential statistics. The study established that most of Telecommunication companies have used various BPR strategies such as Teleconferencing technologies, computerized performance measurement and reporting system, shared Information Technology infrastructure and computerized procurement system. Findings show that after BPR implementation the telecommunications firms were able to increase efficiency of customer service, quality of products and workforce, elimination of non-value adding process, reduction in inspection time, moving time and waiting/queuing time. The study recommends that Telecommunication companies should fully automate their operations besides replacing obsolete technology equipment with modern ones. BPR efforts should be implemented in the most effective manner through sound management and leadership; this is because top management commitment, support, championship, sponsorship, and effective management of risks are the most noticeable managerial practices that seem to directly influence the success of BPR execution. The study recommends that most companies should be cautious when re-engineering in order to avoid downsizing without figuring out how to reduce the workload. Key words: Business Process Reengineering, Telecommunication companies, management support, employee commitment, ITinfrastructure.

scholarly journals Perceived Organizational ERP Benefits for SMEs: Middle Eastern Perspective

10.28945/2301 ◽  
2015 ◽  
Vol 10 ◽  
pp. 145-172 ◽  
Author(s):  
Soud Almahamid ◽  
Omer Awsi
Keyword(s):  
Organizational Culture ◽  
Project Management ◽  
Business Process ◽  
Business Process Reengineering ◽  
Process Reengineering ◽  
Top Management ◽  
Management Support ◽  
Perceived Benefits ◽  
Positive Correlation ◽  
Top Management Support

This study aims to examine the impact of organizational environment (top management support, company-wide support, business process reengineering, effective project management, and organizational culture) and enterprise resource planning (ERP) vendor environment (ERP vendor support) on ERP perceived benefits. In order to achieve the study’s aim, a questionnaire was developed based on the extant literature to collect relevant data from the research informants. The population for this research consisted of all users of Microsoft Dynamics Great Plains (a typical type of enterprise system), which is frequently used in Jordanian companies in Amman City. A random sample of 30% of the research population was selected. The results revealed that business process reengineering, effective project management, company-wide support, and organizational culture have a positive correlation with ERP perceived benefits, whereas top management support does not. In addition, there is a significant positive correlation between vendor support and ERP perceived benefits. Academic and practical recommendations are provided.

scholarly journals ANALISIS KEBERHASILAN IMPLEMENTASI ENTERPRISE RESOURCE PLANNING

2017 ◽  
Vol 1 (01) ◽  
pp. 67
Author(s):  
Rika A Susanti ◽  
Dini Wahjoe Hapsari
Keyword(s):  
Change Management ◽  
Business Process ◽  
Business Process Reengineering ◽  
Management Training ◽  
Process Reengineering ◽  
Successful Implementation ◽  
Management Support ◽  
Training And Education ◽  
Top Management Support ◽  
Platform Development

This study was designed to analyze the effect of top management support, business process reengineering, effective project management, change management, training and education to the successful implementation of ERP in PT. Telekomunikasi Indonesia Tbk Japati, Bandung. This research method using regression analysis with a survey technique in which the population of this study is on the Enterprise & Analytic Platform Development. Research hypothesis testing is done using the F test and t test and descriptive analysis. The data were obtained using a questionnaire research instruments that contain a list of statements to measure the respondents to the study variables. The results from this research indicate that simultaneously successful implementation of ERP influenced by critical success factor with a value of r-square 79% and partially variable top management support, business process reengineering, effectiveness project management not associated with successful implementation of ERP and variable change management, training and education are significantly associated with successful implementation of ERP. Based on the research results, to improve the success of ERP implementation, Enterprise & Analytic Platform Development at Telkom should conduct change management and improving training and education to employees to enhance the ability of employees to use the ERP system

scholarly journals Key Success Factor for Successful ERP Implementation in State Owned Enterprises

2018 ◽  
Vol 7 (4.38) ◽  
pp. 916
Author(s):  
Sri Rahayu ◽  
Vaya Juliana Dillak
Keyword(s):  
Business Process ◽  
Business Process Reengineering ◽  
Education And Training ◽  
Process Reengineering ◽  
Top Management ◽  
Management Support ◽  
Software Selection ◽  
Erp Implementation ◽  
Top Management Support ◽  
And Training

ERP implementation is a way to improve competitive advantage, and ERP is one of the factors that affect the company's performance. However, many studies reveal that many companies trying to implement ERP failed although in the end many were successful. To achieve its success, several key factors to be considered include top management support, effective project management, business process reengineering, hardware and software selection, education and training, and vendor support. This study aims to explore the key of successful implementation of ERP in state-owned enterprises in Bandung, Indonesia. Related to state owned enterprises that have failed and succeeded in the implementation of ERP, the effective management project analysis has a significant influence on the success of system implementation while top management support, business process reengineering, hardware and software selection, education and training and vendor support have no effect on the success of ERP implementation. However all variables studied simultaneously have effects on the success of ERP implementation.  

scholarly journals The Effect of Business Process Re-Engineering on Organizational Performance: The Mediating Role of Information and Communications Technology

2019 ◽  
Vol 14 (9) ◽  
pp. 132
Author(s):  
Aysar Mohammad Khashman
Keyword(s):  
Organizational Performance ◽  
Business Process ◽  
Business Process Reengineering ◽  
Information And Communications Technology ◽  
Process Reengineering ◽  
Management Support ◽  
Top Management Support ◽  
Mediating Role ◽  
Five Factors ◽  
Intermediary Role

The purpose of this study is to attempt to highlight the factors of business process reengineering (BPR) processes that effect on organizational performance in the Drivers and Vehicles License Department (DVLD) in Jordan through using ICT as a mediating role. From previous studies, five factors of BPR were adopted for this study, including "Ability to change, Selecting BPR Methodology, Organizational Culture, BPR strategic alignment, and Top management support ". ICT was used as an intermediary role for this structure to promote organizational performance. The study used the PLS software to analyze the basic relationships amongst the most relevant combinations between BPR, ICT, and Organizational Performance with a total of five constructs. As a result of the findings of operational, middle, and top levels (n=124) working in Drivers and Vehicles License Department (DVLD), it was awarded the King Abdullah II Award for Excellence in Jordan for 2018. It was found that there was a strong and statistically positive significant relationship between several variables of business process reengineering and organizational Performance by using the ICT as a mediating variable.

Engaging Employees in the Innovation Process

2019 ◽  
Vol 10 (1) ◽  
pp. 17-23
Author(s):  
Bruce D. Fischer ◽  
◽  
Holly B. Bachman ◽  
Keyword(s):  
Continuous Improvement ◽  
Business Process ◽  
Business Process Reengineering ◽  
Idea Generation ◽  
Innovation Process ◽  
Participation Rate ◽  
Process Reengineering ◽  
Quality Circles ◽  
And Training

There is a lack of broad participation in most idea generating programs in American organizations. In this paper, we consider ways to increase the participation rate in generating ideas across organizations. These approaches include measuring innovation rates and reporting them, encouraging continuous improvement in idea generation, raising participation in programs such as Business Process Reengineering and Quality Circles, and training in creativity that includes team efforts at ideation. We also consider the importance of encouragement in helping employees to take the risks necessary to generate ideas.

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