scholarly journals The Effect of Business Process Re-Engineering on Organizational Performance: The Mediating Role of Information and Communications Technology

2019 ◽  
Vol 14 (9) ◽  
pp. 132
Author(s):  
Aysar Mohammad Khashman
Keyword(s):  
Organizational Performance ◽  
Business Process ◽  
Business Process Reengineering ◽  
Information And Communications Technology ◽  
Process Reengineering ◽  
Management Support ◽  
Top Management Support ◽  
Mediating Role ◽  
Five Factors ◽  
Intermediary Role

The purpose of this study is to attempt to highlight the factors of business process reengineering (BPR) processes that effect on organizational performance in the Drivers and Vehicles License Department (DVLD) in Jordan through using ICT as a mediating role. From previous studies, five factors of BPR were adopted for this study, including "Ability to change, Selecting BPR Methodology, Organizational Culture, BPR strategic alignment, and Top management support ". ICT was used as an intermediary role for this structure to promote organizational performance. The study used the PLS software to analyze the basic relationships amongst the most relevant combinations between BPR, ICT, and Organizational Performance with a total of five constructs. As a result of the findings of operational, middle, and top levels (n=124) working in Drivers and Vehicles License Department (DVLD), it was awarded the King Abdullah II Award for Excellence in Jordan for 2018. It was found that there was a strong and statistically positive significant relationship between several variables of business process reengineering and organizational Performance by using the ICT as a mediating variable.

scholarly journals Perceived Organizational ERP Benefits for SMEs: Middle Eastern Perspective

10.28945/2301 ◽  
2015 ◽  
Vol 10 ◽  
pp. 145-172 ◽  
Author(s):  
Soud Almahamid ◽  
Omer Awsi
Keyword(s):  
Organizational Culture ◽  
Project Management ◽  
Business Process ◽  
Business Process Reengineering ◽  
Process Reengineering ◽  
Top Management ◽  
Management Support ◽  
Perceived Benefits ◽  
Positive Correlation ◽  
Top Management Support

This study aims to examine the impact of organizational environment (top management support, company-wide support, business process reengineering, effective project management, and organizational culture) and enterprise resource planning (ERP) vendor environment (ERP vendor support) on ERP perceived benefits. In order to achieve the study’s aim, a questionnaire was developed based on the extant literature to collect relevant data from the research informants. The population for this research consisted of all users of Microsoft Dynamics Great Plains (a typical type of enterprise system), which is frequently used in Jordanian companies in Amman City. A random sample of 30% of the research population was selected. The results revealed that business process reengineering, effective project management, company-wide support, and organizational culture have a positive correlation with ERP perceived benefits, whereas top management support does not. In addition, there is a significant positive correlation between vendor support and ERP perceived benefits. Academic and practical recommendations are provided.

scholarly journals ANALISIS KEBERHASILAN IMPLEMENTASI ENTERPRISE RESOURCE PLANNING

2017 ◽  
Vol 1 (01) ◽  
pp. 67
Author(s):  
Rika A Susanti ◽  
Dini Wahjoe Hapsari
Keyword(s):  
Change Management ◽  
Business Process ◽  
Business Process Reengineering ◽  
Management Training ◽  
Process Reengineering ◽  
Successful Implementation ◽  
Management Support ◽  
Training And Education ◽  
Top Management Support ◽  
Platform Development

This study was designed to analyze the effect of top management support, business process reengineering, effective project management, change management, training and education to the successful implementation of ERP in PT. Telekomunikasi Indonesia Tbk Japati, Bandung. This research method using regression analysis with a survey technique in which the population of this study is on the Enterprise & Analytic Platform Development. Research hypothesis testing is done using the F test and t test and descriptive analysis. The data were obtained using a questionnaire research instruments that contain a list of statements to measure the respondents to the study variables. The results from this research indicate that simultaneously successful implementation of ERP influenced by critical success factor with a value of r-square 79% and partially variable top management support, business process reengineering, effectiveness project management not associated with successful implementation of ERP and variable change management, training and education are significantly associated with successful implementation of ERP. Based on the research results, to improve the success of ERP implementation, Enterprise & Analytic Platform Development at Telkom should conduct change management and improving training and education to employees to enhance the ability of employees to use the ERP system

scholarly journals Key Success Factor for Successful ERP Implementation in State Owned Enterprises

2018 ◽  
Vol 7 (4.38) ◽  
pp. 916
Author(s):  
Sri Rahayu ◽  
Vaya Juliana Dillak
Keyword(s):  
Business Process ◽  
Business Process Reengineering ◽  
Education And Training ◽  
Process Reengineering ◽  
Top Management ◽  
Management Support ◽  
Software Selection ◽  
Erp Implementation ◽  
Top Management Support ◽  
And Training

ERP implementation is a way to improve competitive advantage, and ERP is one of the factors that affect the company's performance. However, many studies reveal that many companies trying to implement ERP failed although in the end many were successful. To achieve its success, several key factors to be considered include top management support, effective project management, business process reengineering, hardware and software selection, education and training, and vendor support. This study aims to explore the key of successful implementation of ERP in state-owned enterprises in Bandung, Indonesia. Related to state owned enterprises that have failed and succeeded in the implementation of ERP, the effective management project analysis has a significant influence on the success of system implementation while top management support, business process reengineering, hardware and software selection, education and training and vendor support have no effect on the success of ERP implementation. However all variables studied simultaneously have effects on the success of ERP implementation.  

What is a Business Process?

2011 ◽  
pp. 32-50
Author(s):  
Ned Kock
Keyword(s):  
Total Quality Management ◽  
Organizational Performance ◽  
Process Improvement ◽  
Business Process ◽  
Business Process Reengineering ◽  
Process Reengineering ◽  
Total Quality ◽  
Business Process Improvement ◽  
Show Business ◽  
Management Approaches

Business process improvement can be defined as the analysis, redesign, and subsequent change of organizational processes to achieve performance and competitiveness gains. The idea that business process-focused improvement can be used as a tool to boost organizational performance and competitiveness is not new. In fact, business process improvement has been the basis of several widely adopted management approaches, such as total quality management, business process reengineering, and organizational learning. As the following sections briefly show, business process-focused improvement can be a unifying concept of these management approaches.

BUSINESS PROCESS RE-ENGINEERING PRACTICES AND PERFORMANCE OF TELECOMMUNICATION SECTOR IN KENYA

2021 ◽  
pp. 162-173
Author(s):  
Edith Mohat ◽  
Justus Munyoki ◽  
John Cheluget
Keyword(s):  
Customer Service ◽  
Business Process ◽  
Business Process Reengineering ◽  
Inspection Time ◽  
Process Reengineering ◽  
Management Support ◽  
Telecommunication Sector ◽  
Cross Sectional ◽  
Effective Manner ◽  
Telecommunication Companies

ABSTRACT This study sought to establish Business Process Reengineering (BPR) strategies used by telecommunication companies in Kenya to enhance their service delivery to gain competitive advantage, and to explore the influence of BPR strategies in the telecommunication companies in Kenya. The study was anchored on the following theories, Resource-Based, the Open Systems and Stakeholder. The study used a descriptive cross sectional research design targeting thirty five telecommunication firms in Kenya. Data was collected through structured questionnaires. Data analysis was done by use of descriptive and inferential statistics. The study established that most of Telecommunication companies have used various BPR strategies such as Teleconferencing technologies, computerized performance measurement and reporting system, shared Information Technology infrastructure and computerized procurement system. Findings show that after BPR implementation the telecommunications firms were able to increase efficiency of customer service, quality of products and workforce, elimination of non-value adding process, reduction in inspection time, moving time and waiting/queuing time. The study recommends that Telecommunication companies should fully automate their operations besides replacing obsolete technology equipment with modern ones. BPR efforts should be implemented in the most effective manner through sound management and leadership; this is because top management commitment, support, championship, sponsorship, and effective management of risks are the most noticeable managerial practices that seem to directly influence the success of BPR execution. The study recommends that most companies should be cautious when re-engineering in order to avoid downsizing without figuring out how to reduce the workload. Key words: Business Process Reengineering, Telecommunication companies, management support, employee commitment, ITinfrastructure.

On IT Enabling of Business Process Reengineering in Organizations

2011 ◽  
Vol 403-408 ◽  
pp. 5177-5181 ◽  
Author(s):  
Joseph Sungau ◽  
Simon Samwel Msanjila
Keyword(s):  
Information Technology ◽  
Organizational Performance ◽  
Business Process ◽  
Business Process Reengineering ◽  
Process Reengineering ◽  
Management Approach ◽  
The Core ◽  
Efficiency And Effectiveness ◽  
Effectiveness And Efficiency

Business Process Reengineering (BPR) is a management approach used to improve organizational performance through restructuring production activities of the core services for the purpose of enhancing their efficiency and effectiveness. Although BPR improves the efficiency of processes, it can hardly be applied in its own and thus it needs to be complemented with other concepts from other disciplines. Information technology (IT) tools are seen as accuracy and effective enabler of BPR approach in restructuring activities. This paper focuses on analyzing on how IT can be an enabler of BPR approach to restructuring processes in an organization for the purpose of enhancing the effectiveness and efficiency of processes. It presents the roles of IT in BPR for organizations. It also presents challenges on organizations when implementing the BPR.

Business Process Reengineering is not just for Businesses but is also for Governments

2002 ◽  
pp. 205-219
Author(s):  
K. Pelly Periasamy
Keyword(s):  
Developing Countries ◽  
Public Sector ◽  
Organizational Performance ◽  
Business Process ◽  
Business Process Reengineering ◽  
Developing Nations ◽  
Process Reengineering ◽  
The Public ◽  
Public Bodies

Business Process Reengineering (BPR) has been hailed as a cure for many of the woes in today’s organizations. Many organizations have embarked on BPR but the results have been mixed. Failure is not uncommon but this does not appear to have affected the BPR drive to achieve dramatic improvements in organizational performance. The pragmatic goal-driven approaches adopted by corporations and other businesses position them advantageously in their BPR pursuits. But what about public bodies with their bureaucratic baggage? Is BPR relevant to them? If relevant, is it feasible in the public sector, particularly the public sector of developing nations which tend to have bigger baggage? This chapter draws on the experience of Singapore to suggest strategies for reengineering practice in the public sector of developing countries and other nations.

Sign in / Sign up

Export Citation Format

Share Document