Total Quality Management and employee involvement: Are they compatible?

1994 ◽  
Vol 8 (1) ◽  
pp. 68-76 ◽  
Author(s):  
Edward E. Lawler
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Employee Involvement ◽  
Total Quality

TOTAL QUALITY MANAGEMENT AND EMPLOYEE INVOLVEMENT

1992 ◽  
Vol 2 (4) ◽  
pp. 1-20 ◽  
Author(s):  
Adrian Wilkinson ◽  
Mick Marchington ◽  
John Goodman ◽  
Peter Ackers
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Employee Involvement ◽  
Total Quality

scholarly journals Identification of suitable Critical Success Factors (CSFs) to implement the Total Quality Management (TQM) in the Hospitality Industry

2019 ◽  
Vol 8 (4) ◽  
pp. 275-277
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Critical Success Factors ◽  
Success Factors ◽  
Employee Involvement ◽  
Hotel Industry ◽  
Top Management ◽  
Total Quality ◽  
Critical Success ◽  
Analytic Hierarchical Process

Total Quality Management (TQM) can be used for business process improvement to achieve the quality service in the hotel business. The objective of this paper is to identify the suitable Critical Success Factors (CSFs) for implementing TQM in the Hotel industry. Analytic Hierarchical Process (AHP) analysis is done to identify the importance of CSFs. Web based analysis is used to analysis the AHP. The study has identified the suitable TQM’s CSFs of such as customer satisfaction or focus, top management commitment and leadership and employee involvement or focus or satisfaction are important CSFs to implement the TQM in the hotel industry. Based on the AHP analysis, the study has identified the suitable CSFs of TQM related to customer focus or satisfaction (CF = 0.4288), top management and leadership (TM = 0.2548) and employee involvement (EI = 0.2346) are important CSFs to implement the TQM in the hotel industry. The least importance is given to Continuous improvement (CP = 0.0818).

scholarly journals Pengaruh Implementasi Total Quality Management pada Kinerja Manajerial Perusahaan Otobus Pariwisata di Kota Denpasar

2020 ◽  
Vol 30 (10) ◽  
pp. 2487
Author(s):  
I Gusti Ayu Tri Bhuwana Dewi ◽  
I Gusti Ayu Made Asri Dwija Putri
Keyword(s):  
Data Analysis ◽  
Quality Management ◽  
Total Quality Management ◽  
Continuous Improvement ◽  
Sampling Method ◽  
Employee Involvement ◽  
Total Quality ◽  
Managerial Performance ◽  
Analysis Techniques ◽  
Management Concept

Total Quality Management (TQM) is a modern management concept that seeks to provide an appropriate response to existing changes. The purpose of this study was to determine the effect of aspects on TQM, namely focus on customers, obsession with quality, continuous improvement and employee involvement and empowerment on the managerial performance of tourism OC. Respondents in this study were all employees of 8 tourism otobus companies in Denpasar that were determined by the non-probability sampling method, namely saturated sampling. Data collection is done by questionnaire with data analysis techniques, namely multiple linear regression. Based on the results of the analysis shows aspects of TQM namely customer focus, obsession with quality, continuous improvement and employee involvement and empowerment have a positive and significant effect on managerial performance on tourism OCs in Denpasar. Keywords: Organizational Theory; Total Quality Management; Managerial Performance.

Delving into the soft side of TQM: an analysis of the implications of employee involvement on management practices

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Mauro Cavallone ◽  
Rocco Palumbo
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Management Practices ◽  
Employee Involvement ◽  
Successful Implementation ◽  
Total Quality ◽  
Content Type ◽  
Large Sample ◽  
Mediating Role ◽  
Organizational Excellence

PurposeSoft total quality management (STQM) is a requisite for the successful implementation of hard total quality management interventions. However, there is limited empirical evidence on the implications of adopting soft total quality management practices. Inter alia, little is known about the consequences of employee involvement in addressing organizational and management challenges. To fill this gap, the article investigates the effects of employees' involvement on their commitment to organizational excellence.Design/methodology/approachSecondary data were collected from the European Company Survey (ECS). A large sample of 15,958 European companies was involved in the analysis. A parallel mediation model was devised to investigate the effects of employee involvement on commitment to organizational excellence. Training and motivation were contemplated as mediating variables to investigate the indirect implications of employee involvement on commitment to organizational excellence.FindingsEmployee involvement contributed marginally towards establishing an increased individual commitment to organizational excellence. Training and motivation played a relevant and statistically significant mediating role, boosting the implications of involvement on commitment to organizational excellence.Practical implicationsEmployee involvement is critical for establishing an organizational climate conducive to organizational excellence. However, its implications should be contextualized in light of the mediating role of training and motivation. On the one hand, training is expected to increase employees' participation in the enhancement of organizational excellence. On the other hand, motivation fosters employee engagement in the improvement of organizational dynamics.Originality/valueThe article investigates the implications of employee involvement on commitment to organizational excellence in a large sample of European companies, emphasizing that soft TQM interventions should be implemented according to a systemic perspective in order to pave the way for a viable commitment to organizational excellence.

Employee involvement in a total quality management programme: problems in Chinese firms in Hong Kong

1999 ◽  
Vol 14 (1/2) ◽  
pp. 8-11 ◽  
Author(s):  
Randy K. Chiu
Keyword(s):  
Hong Kong ◽  
Quality Management ◽  
Total Quality Management ◽  
Employee Involvement ◽  
Management Programme ◽  
Modern Concept ◽  
Total Quality ◽  
Chinese Firms ◽  
Management Philosophy ◽  
Groups And Teams

Total quality management (TQM) calls for a change of culture that requires employee involvement at all levels and a spirit of teamwork among all the stakeholders in corporations. Employee involvement, participation, and empowerment form the cornerstones of TQM. Involvement implies interaction between individuals, groups, and teams. However, managers who are used to a paternalistic and dictatorial mode of management will have difficulty in making TQM work. Chinese management philosophy and systems are not in harmony with the modern concept that encourages employee involvement and participative management. This paper discusses various factors that may lead to the failure of TQM programmes in Chinese firms in Hong Kong based on the information collected by the author in a recent study.

Sign in / Sign up

Export Citation Format

Share Document