Creating High Performance Organizations: Practices and Results of Employee Involvement and Total Quality Management in Fortune 1000 Companies

This chapter goes into depth about union reformers' overarching critique, that the union engages in too much cooperation with the company. Such cooperation often manifests itself in joint safety, performance, and team-based management initiatives. These workers' assessment of programs such as Total Quality Management and the implementation of the High Performance Work Organization illustrate two arguments. First, workers possess the resources of their experience to recognize and reject ideological efforts to align their interests with those of the company. Second, scholars and labor union members alike should be skeptical about worker inclusion programs that ask the workers to give up their autonomy from and antagonism toward their employer. Such independence is necessary to the fight to defend and extend workers' standard of living during contract negotiations and grievance procedures.

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Total Quality Management and employee involvement: Are they compatible?

Academy of Management Perspectives ◽

10.5465/ame.1994.9411302396 ◽

1994 ◽

Vol 8 (1) ◽

pp. 68-76 ◽

Cited By ~ 67

Author(s):

Edward E. Lawler

Keyword(s):

Quality Management ◽

Total Quality Management ◽

Employee Involvement ◽

Total Quality

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Effect of Total Quality Management Practices and JIT Production Practices on Flexibility Performance: Empirical Evidence from International Manufacturing Plants

Sustainability ◽

10.3390/su11113093 ◽

2019 ◽

Vol 11 (11) ◽

pp. 3093 ◽

Cited By ~ 9

Author(s):

Anh Chi Phan ◽

Ha Thu Nguyen ◽

Hao Anh Nguyen ◽

Yoshiki Matsui

Keyword(s):

Quality Management ◽

Total Quality Management ◽

High Performance ◽

Management Practices ◽

Just In Time ◽

Manufacturing Companies ◽

Total Quality ◽

Manufacturing Plants ◽

Jit Production ◽

Production Practices

This paper presents the results of an empirical study investigating the relationship between Total quality management (TQM) practices, Just-in-time (JIT) production practices, and flexibility performance in manufacturing companies. Correlation and regression analysis are applied to analyze the data collected from 280 manufacturing plants in 12 countries including China, Finland, German, Italy, Israel, Japan, Korea, Spain, Sweden, Taiwan, United Kingdom, and Vietnam from 2013 to 2015 in the framework of a High Performance Manufacturing Project. The analytical results confirm the closed linkage between TQM, JIT production practices and flexibility performance. Moreover, this study indicates that the effect of JIT production practices on flexibility performance can be strengthened with a higher level of TQM practices. The main findings of this study suggest that flexibility performance can be built up by implementing both TQM and JIT production practices, and TQM should be regarded as the platform to maximize the effect of JIT production on flexibility performance.

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Identification of suitable Critical Success Factors (CSFs) to implement the Total Quality Management (TQM) in the Hospitality Industry

International Journal of Recent Technology and Engineering - 2 ◽

10.35940/ijrte.d6797.118419 ◽

2019 ◽

Vol 8 (4) ◽

pp. 275-277

Keyword(s):

Quality Management ◽

Total Quality Management ◽

Critical Success Factors ◽

Success Factors ◽

Employee Involvement ◽

Hotel Industry ◽

Top Management ◽

Total Quality ◽

Critical Success ◽

Analytic Hierarchical Process

Total Quality Management (TQM) can be used for business process improvement to achieve the quality service in the hotel business. The objective of this paper is to identify the suitable Critical Success Factors (CSFs) for implementing TQM in the Hotel industry. Analytic Hierarchical Process (AHP) analysis is done to identify the importance of CSFs. Web based analysis is used to analysis the AHP. The study has identified the suitable TQM’s CSFs of such as customer satisfaction or focus, top management commitment and leadership and employee involvement or focus or satisfaction are important CSFs to implement the TQM in the hotel industry. Based on the AHP analysis, the study has identified the suitable CSFs of TQM related to customer focus or satisfaction (CF = 0.4288), top management and leadership (TM = 0.2548) and employee involvement (EI = 0.2346) are important CSFs to implement the TQM in the hotel industry. The least importance is given to Continuous improvement (CP = 0.0818).

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Pengaruh Implementasi Total Quality Management pada Kinerja Manajerial Perusahaan Otobus Pariwisata di Kota Denpasar

E-Jurnal Akuntansi ◽

10.24843/eja.2020.v30.i10.p04 ◽

2020 ◽

Vol 30 (10) ◽

pp. 2487

Author(s):

I Gusti Ayu Tri Bhuwana Dewi ◽

I Gusti Ayu Made Asri Dwija Putri

Keyword(s):

Data Analysis ◽

Quality Management ◽

Total Quality Management ◽

Continuous Improvement ◽

Sampling Method ◽

Employee Involvement ◽

Total Quality ◽

Managerial Performance ◽

Analysis Techniques ◽

Management Concept

Total Quality Management (TQM) is a modern management concept that seeks to provide an appropriate response to existing changes. The purpose of this study was to determine the effect of aspects on TQM, namely focus on customers, obsession with quality, continuous improvement and employee involvement and empowerment on the managerial performance of tourism OC. Respondents in this study were all employees of 8 tourism otobus companies in Denpasar that were determined by the non-probability sampling method, namely saturated sampling. Data collection is done by questionnaire with data analysis techniques, namely multiple linear regression. Based on the results of the analysis shows aspects of TQM namely customer focus, obsession with quality, continuous improvement and employee involvement and empowerment have a positive and significant effect on managerial performance on tourism OCs in Denpasar. Keywords: Organizational Theory; Total Quality Management; Managerial Performance.

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