Pengaruh Implementasi Total Quality Management pada Kinerja Manajerial Perusahaan Otobus Pariwisata di Kota Denpasar

Total Quality Management (TQM) is a modern management concept that seeks to provide an appropriate response to existing changes. The purpose of this study was to determine the effect of aspects on TQM, namely focus on customers, obsession with quality, continuous improvement and employee involvement and empowerment on the managerial performance of tourism OC. Respondents in this study were all employees of 8 tourism otobus companies in Denpasar that were determined by the non-probability sampling method, namely saturated sampling. Data collection is done by questionnaire with data analysis techniques, namely multiple linear regression. Based on the results of the analysis shows aspects of TQM namely customer focus, obsession with quality, continuous improvement and employee involvement and empowerment have a positive and significant effect on managerial performance on tourism OCs in Denpasar. Keywords: Organizational Theory; Total Quality Management; Managerial Performance.

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Implementasi Manajemen Pembelajaran Karakter Berbasis Total Quality Management Di SMP Muhammadiyah 3 Yogyakarta

Nidhomul Haq Jurnal Manajemen Pendidikan Islam ◽

10.31538/ndh.v4i1.184 ◽

2019 ◽

Vol 4 (1) ◽

pp. 1-22

Author(s):

Yoga Anjas Pratama

Keyword(s):

Middle School ◽

Quality Management ◽

Total Quality Management ◽

Continuous Improvement ◽

Field Research ◽

Total Quality ◽

Mutual Cooperation ◽

School Activities ◽

Management Concept ◽

High Level

Character learning based on Total Quality Management is the process, transfer, habituation, and formation of character values by educators to students, which are carried out based on the total quality management concept, namely: quality, customer satisfaction, continuous improvement, and overall in all organizational components. This research is qualitative descriptive field research which is background by the high level of juvenile delinquency or moral deviation as a result of the lack of cultivation of character values in students. Therefore, in this study, the author took the location of research at Muhammadiyah 3 Middle School in Yogyakarta, who apply total quality management based character learning. From the research carried out found things, as follows: (1) Muhammadiyah 3 Middle School Yogyakarta has instilled and applied character values (religious, nationalist, independent, and mutual cooperation) through school activities (2) Muhammadiyah 3 Middle School Yogyakarta has implemented the concept of Total Quality Management in character learning (3) Muhammadiyah Middle School 3 Yogyakarta has implemented the 2013 curriculum in the character learning process based on Total Quality Management, which is adjusted to the learning steps, although basically there are still many who need continuous improvement efforts.

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Analysis of Total Quality Management Implementation to Improve Managerial Performance in State-Owned Enterprises

Wahana ◽

10.35591/wahana.v24i2.354 ◽

2021 ◽

Vol 24 (2) ◽

pp. 217-230

Author(s):

Yudi Akhmad Sadeli

Keyword(s):

Qualitative Research ◽

Data Analysis ◽

Quality Management ◽

Total Quality Management ◽

Performance Management ◽

Qualitative Data ◽

Total Quality ◽

Managerial Performance ◽

Structured System ◽

Three Stages

This study aims to analyze the application of Total Quality Management (TQM) to improve managerial performance at the Perum Bulog Sub-Directorate of Makassar. This research is qualitative research conducted at the Office of the Bulog Subdivre Makassar. Data was sourced from interviews with informants and the results of observations and collected documentation. The informants in this study were the head of the warehousing section and the head of other sections, which consisted of 4 informants. Furthermore, qualitative data analysis was carried out in three stages: data reduction, presentation, and conclusion. The results showed that Total Quality Management is a structured system that is used to improve managerial performance. In Total Quality Management, there are improvements to the company's vision, mission, and strategy to be even better, teamwork and focus on customer satisfaction make all employees work together and try to do better in carrying out their duties so that performance management can also improve.

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STUDENT’S PERSPECTIVES ON TOTAL QUALITY MANAGEMENT IN HIGHER EDUCATION

Towards Excellence ◽

10.37867/te120106 ◽

2020 ◽

pp. 46-62

Author(s):

Mayank Vyas

Keyword(s):

Higher Education ◽

Quality Management ◽

Total Quality Management ◽

Student Satisfaction ◽

Continuous Improvement ◽

Positive Relationship ◽

Master's Degree ◽

Employee Involvement ◽

Total Quality ◽

Management Commitment

This paper aims at examining students` perspectives and perceptions towards implementation of Total Quality Management (TQM) in the context of students pursuing Master’s Degree at The Maharaja Sayajirao University of Baroda. The rationale behind the inquire lies in the emergent need of the application of TQM in higher education of India for qualitative education that can compete with global education in the 21st century. The study is based on a sample survey of 326 respondents out of a population of 5898 by employing sample size determinants like: confidence level, confidence interval and population size. The convenience sampling technique is used. A survey questionnaire was administered to students pursuing Master’s Degree in different Programmes of The Maharaja Sayajirao University of Baroda in person. The questionnaire covers factors like management commitment, student satisfaction, employee involvement and continuous improvement. 326 respondents are considered as valid respondents for further investigation. The study is qualitative research in nature and the collected data has been analyzed by scale reliability for questionnaire scaling validity, descriptive statistics, measurement of items, correlation, including other applicable statistical tests with a view to know whether management commitment has positive relationship with student satisfaction, employee involvement and continuous improvement. IBM SPSS.25 is employed for data analysis as a statistical tool. The collected data reveals a positive relationship among management commitment, student satisfaction, employee involvement and continuous improvement with reference to the students of The Maharaja Sayajirao University of Baroda. This study indicates the significance of TQM in higher education in India which can improve quality of education and can also compete at global level. Further research can be undertaken with more samples by extending the area of research.

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Organisational culture, organisational learning and total quality management: A literature review and synthesis

Australian Health Review ◽

10.1071/ah990162 ◽

1999 ◽

Vol 22 (3) ◽

pp. 162 ◽

Cited By ~ 15

Author(s):

Geoffrey Bloor

Keyword(s):

Quality Management ◽

Health Services ◽

Literature Review ◽

Total Quality Management ◽

Continuous Improvement ◽

Organisational Culture ◽

Organisational Learning ◽

Total Quality ◽

Improvement Programs

As health services face increasing pressure to meet the expectations of different stakeholders,they must continuously improve and learn from their experience. Many fail in attempts at continuous improvement programs because managers have not understood the complexity of making changes in organisations with multiple subcultures and interests. This article examines the related concepts of organisational culture, organisational learning and total quality management and shows how a synthesis of this knowledge can assist in develop ingcontinuous organisational learning and improvement.

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PLANNING MORAL EDUCATION PROGRAM (PMEP) BASED ON TOTAL QUALITY MANAGEMENT (TQM) AT SD ISLAM AL-IRSYAD PURWOKERTO

Ta dib ◽

10.19109/td.v20i1.225 ◽

2015 ◽

Vol 20 (1) ◽

pp. 1

Author(s):

Novan Ardy Wiyani

Keyword(s):

Quality Management ◽

Total Quality Management ◽

Moral Education ◽

Education Program ◽

Preventive Measures ◽

Standard Operating Procedure ◽

Total Quality ◽

Analysis Techniques ◽

Standard Operating ◽

Moral Crisis

This qualitative research study is intended to determine the steps in Planning Moral Education Program (PMEP) based on Total Quality Management (TQM) at SD Islam Al-Irsyad 02 Purwokerto. Hopefully, the results of this study can be used as a guideline by Islamic elementary school in implementing TQM-based PMEP as preventive measures to address the moral crisis today. The data in this study were collected by using interview techniques and documentation. The data has been collected and analyzed using inductive data analysis techniques. Based on the research results, it was obtained findings that there are four steps involved in planning TQM-based PMEP. First, developing a vision and mission of the school in favor of the PMEP. Second, preparing the quality assurance character and accomplishments with PMEP. Third, developing standards of competence homeroom teachers to support the implementation of PMEP. Fourth, preparing Standard Operating Procedure (SOP) of learners’ morals value to support the implementation of the PMEP.

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