scholarly journals Patient Satisfaction of Ambulatory Care Pharmacy Services in Riyadh City, Saudi Arabia

2019 ◽  
Vol 8 (1) ◽  
pp. 32-38
Author(s):  
Yousef Ahmed Alomi ◽  
Hawazen Abdullah Al-Kammash ◽  
Aroub Alhamidi ◽  
Walaa Aboziad ◽  
Kairat Imad Al-Hennawi ◽  
...  
Keyword(s):  
Saudi Arabia ◽  
Patient Satisfaction ◽  
Ambulatory Care ◽  
Pharmacy Services ◽  
Riyadh City

scholarly journals Patient Satisfaction of Ambulatory Care Pharmacy Services in Pediatric and Maternity Hospital in Riyadh City, Saudi Arabia

2019 ◽  
Vol 8 (2) ◽  
pp. 129-134
Author(s):  
Yousef Ahmed Alomi ◽  
Malika Alshamari ◽  
Hawazen Abdullah Al-Kammash ◽  
Aroub Alhamidi ◽  
Walaa Aboziad ◽  
...  
Keyword(s):  
Saudi Arabia ◽  
Patient Satisfaction ◽  
Ambulatory Care ◽  
Maternity Hospital ◽  
Pharmacy Services ◽  
Riyadh City

scholarly journals Factors Influencing Patient Satisfaction with Pharmacy Services: An Empirical Investigation at King Fahd Armed Forces Hospital, Saudi Arabia

2016 ◽  
Vol 11 (9) ◽  
pp. 272 ◽  
Author(s):  
AlaEddin Mohammad Khalaf Ahmad ◽  
Mohammad Ali Saleh Alghamdi ◽  
Saleh Ali Saleh Alghamdi ◽  
Omar Zayyan Alsharqi ◽  
Hussein Mohammad Al-Borie
Keyword(s):  
Saudi Arabia ◽  
Patient Satisfaction ◽  
Factor Model ◽  
Armed Forces ◽  
Pharmacy Services ◽  
Pharmacy Staff ◽  
Jeddah City ◽  
Factors Influencing ◽  
Training Courses ◽  
Staff Skills

The current research investigates the factors influencing patient satisfaction with pharmacy services at King Fahd Armed Forces Hospital (KFAFH). This research proposes and tests a three-factor model that influence patient satisfaction. These factors include accessibility, availability of medications, and pharmacy staff attitude as independent variables, while the dependent variable is patient satisfaction. In order to explore this issue, a quantitative method was used in the form of a questionnaire issued in KFAFH in Jeddah city in Saudi Arabia. The research targeted 333 patients as a representative sample, rather than the whole population. A random sample was used to choose the participants in this research. The research retrieved 290 valid questionnaires, which represented a reponse rate of 87%. The results confirm significant differences in the influence of these factors on patient satisfaction. The research concludes that there are significant influences from accessibility and availability of pharmacy services, whereas there is no significant influence of staff attitudes on patient satisfaction. The research recommends improving the accessibility and availability of medication regularly and continuously. It is also recommended that pharmacy services should conduct training courses to improve staff skills and attitudes to deal with patients.

scholarly journals Robotic Pharmacy Implementation and Outcomes in Saudi Arabia. A Twenty-One Month Review. (Preprint)

2021 ◽  
Author(s):  
James Waterson ◽  
Hisham Momattin ◽  
Shokry Arafa ◽  
Shahad Momattin ◽  
Rayan Rahal
Keyword(s):  
Saudi Arabia ◽  
Patient Satisfaction ◽  
Waiting Time ◽  
Waiting Times ◽  
Wait Time ◽  
Pharmacy Services ◽  
Patient Wait Time ◽  
Implementation Data ◽  
Dispensing Error ◽  
Dispensing Errors

BACKGROUND We describe the introduction, use and evaluation of an automation and integration pharmacy development program in a private facility in Saudi Arabia. The project was undertaken to meet specific challenges of increasing throughput, reducing medication dispensing error, increasing patient satisfaction, and freeing up pharmacists’ time for increased face-to-face consultations with patients. OBJECTIVE To reduce outpatient waiting times for dispensing of medications, to help to free up time to meet patient expectations for pharmacy services including medication education, to reduce the volume of non-value-added pharmacist tasks, to reduce dispensing error rates, and to aid with the rapid development of a reputation in the served community for patient-centred care for a new facility. METHODS Pre-implementation data for patient wait-time for dispensing of prescribed medications as one measure of patient satisfaction, pharmacist activity and productivity in terms of patient interaction time were gathered. Reported and discovered dispensing errors per 1,000 prescriptions were also aggregated. All pre-implementation data was gathered over an eleven- month period. Initial project goals were set as a 50% reduction in the average patient wait-time, a 15% increase in patient satisfaction regarding pharmacy waiting time and pharmacy services, a 25% increase in pharmacist productivity and zero dispensing errors. This was expected to be achieved within ten months of go-live. RESULTS From go-live, data was gathered on the above metrics in one-month increments. At the 10-month point there had been a 53% reduction in the average waiting time, a 20% increase in patient satisfaction regarding pharmacy waiting time, with a 22% increase in overall patient satisfaction regarding pharmacy services, and a 33% increase in pharmacist productivity. There was a zero-rate dispensing error reported. CONCLUSIONS The robotic pharmacy solution studied was highly effective, but upstream supply chain is vital to throughput maintenance, particularly when automated filling is planned. The automation solution must also be seamlessly and completely integrated into the facility’s software systems for appointments, medication records and prescription in order to garner its full benefits. Patient overall satisfaction with pharmacy services is strongly influenced by waiting time and follow up studies ae required to identify how to use this positive effect and how to optimally use ‘freed-up’ pharmacist time. The extra time spent with patients by pharmacists, and the complete overview of the patient’s medication history, that full integration gives, creates opportunities for tackling challenging issues such as medication nonadherence. Reduced waiting times may also allow for smaller prescription fill volumes, and more frequent outpatient department visits, allowing increased contact time with pharmacists.

scholarly journals Knowledge of non-healthcare individuals towards cardiopulmonary resuscitation: a cross-sectional study in Riyadh City, Saudi Arabia

2021 ◽  
Vol 14 (1) ◽  
Author(s):  
Reema M. Alhussein ◽  
Mansoor M. Albarrak ◽  
Abdulaziz A. Alrabiah ◽  
Nawfal A. Aljerian ◽  
Hashim M. Bin Salleeh ◽  
...  
Keyword(s):  
Health Care ◽  
Saudi Arabia ◽  
Cardiopulmonary Resuscitation ◽  
Cross Sectional Study ◽  
Sectional Study ◽  
Cross Sectional ◽  
Major Barrier ◽  
Riyadh City ◽  
Resuscitation Training ◽  
The Media

Abstract Background Most sudden cardiac arrests occur at home, with low rates of bystander cardiopulmonary resuscitation being performed. We aimed to assess knowledge of cardiopulmonary resuscitation among individuals in Riyadh City, Saudi Arabia, who are not involved in health care. Methods A community-based cross-sectional study was conducted between January and February 2020 in 4 different areas in Riyadh City: North, South, East, and West. The participants were surveyed using a validated self-administered questionnaire. The Statistical Package for Social Sciences version 25.0 was used for inferential statistics and binary logistic regression analysis. Results A total of 856 participants completed the questionnaire, 51.8% were unaware of cardiopulmonary resuscitation. Only 4.4% of the participants had attended a formal cardiopulmonary resuscitation training course, 5.1% were campaign attendees, and 38.7% acquired their experience through the media. Having a higher level of education was positively associated with having knowledge of cardiopulmonary resuscitation. The main concern among attendees of cardiopulmonary resuscitation training courses and campaigns was legal issues, whereas inadequate knowledge was the major barrier for those who had learned about cardiopulmonary resuscitation through the media. Conclusion The level of knowledge of cardiopulmonary resuscitation among non-health care individuals in Riyadh City was found to be insufficient. Therefore, coordinated efforts among different authorities should be considered to implement a structured strategy aiming to increase awareness and knowledge of cardiopulmonary resuscitation among non-health care individuals.

Geophysical and borehole investigations of subsurface hazardous karsts in Ar-Riyadh city, Kingdom of Saudi Arabia

2021 ◽  
Vol 36 (3) ◽  
Author(s):  
Ahmed K. Abd El-Aal ◽  
Mohamed K. Salah ◽  
Mohammad Khalid Ansari ◽  
Mashud Ahmad ◽  
Trilok Nath Singh
Keyword(s):  
Saudi Arabia ◽  
Kingdom Of Saudi Arabia ◽  
Riyadh City
Sign in / Sign up

Export Citation Format

Share Document