Social Media as a Driver of Innovative Service Delivery in Academic Libraries

As technology continues to impact the delivery of library and information services, traditional academic library systems have continued to experience changes. Social media are changing and becoming more sophisticated, and librarians need to adopt them for innovative services to their users. Library staff skills and library services have to shift from book-eccentric to user-eccentric. As the academic library continues to redefine its role in the digital environment, it needs to leverage its strengths and create responsive and convenient services. The chapter discusses how social media can be adopted and utilized for delivering innovative services and the various innovative ways social media can be utilized in effective service delivery, the challenges associated with social media and innovative service delivery, and the strategies to enhance the use of social media for innovative service delivery in academic libraries. The chapter serves as guide to students and practitioners on the various ways to use social media for effective service delivery in academic libraries.

The RP3 Program to Promote Language for Early Childhood

Thailand had Family Development Center (FDC) Staff for family promotion and development to strengthen warm relations and social immunization of family members in the community. The RP3 program has been created to enhance the language development skills of people working with small children. This paper examines the effectiveness of the RP3 Program on improving FDC staff skills in early childhood language development in rural Thai communities. A quasi-experimental design was used with 40 FDC staff in each group. The intervention group received the RP3 Program. Data were collected using a self-administered questionnaire and analyzed using paired t-test and independent t-test. The results revealed that the intervention group had significantly higher mean scores in self-efficacy after attending the program than before, and also significantly higher than the comparison group (p<0.001). This shows that FDC staff may be able to upgrade and change attitudes through intervention programs and have more belief in their ability to guide their parents. This study may be valuable for local authorities and relevant sectors as a guideline for FDC staff by considering the context of the organization and the community.

WAYS TO INCREASE THE EFFICIENCY OF PERSONNEL MANAGEMENT OF THE RESTAURANT ENTERPRISE

The article is devoted to outlining ways to improve the personnel management system in the field of corporate development of restaurant enterprises, which includes the introduction of innovative technologies of restaurant service, employee training programs to grow professional competencies and personal psychological characteristics, career advancement for the best employees. It is determined that the basic principle of personnel management in restaurants is systemic, so the search for ways to improve management should include consideration of this process as a holistic system, taking into account the relationships between its elements. It is offered to pay special attention to management of processes of communication of the personnel with clients, development of adequate professional behavior in conflict situations. It is proposed to take into account the requirements for staff from the standpoint of consumers, which provide speed and high quality service and the appropriate level of communication, from the standpoint of owners – competencies and knowledge, personal qualities and consumer-oriented behavior, from the standpoint of staff – skills, abilities and motivation. Motivational programs are proposed to focus on the formation of employees’ desire to acquire new knowledge and acquire new skills. To increase the efficiency of personnel management, it is proposed to develop strategies for personnel development and differentiate by strategic and tactical goals. It is proposed to introduce a system of key performance indicators for control in terms of tactical and strategic plans for staff development and the establishment of intermediate control with control points of assessment. It is proposed to evaluate the performance of each category of employees within their functional responsibilities, as well as indicators of staff development of the enterprise as a whole. It is proposed to include qualification, personal, competence and value characteristics, efficiency of activity, reserves of growth of production and social efficiency in the assessment of the efficiency of personnel management of restaurant enterprises. Further research should focus on the study of customer management of restaurant staff.

Trauma-informed care in geriatric inpatient units to improve staff skills and reduce patient distress: a co-designed study protocol

Background Geriatric hospital wards are highly medicalised environments with limited opportunities for choice and control, and can be distressing for older survivors of psychological trauma. While trauma-informed models of care (TIC) are effectively applied across mental health and other settings, the utility of these models in aged care settings has not been assessed. The objective of this study was to examine whether TIC can reduce responsive behaviour, chemical restraint, and improve staff skills and patient experiences in inpatient geriatric settings. Methods Four wards participated in this type I hybrid implementation-effectiveness study across southern Adelaide, Australia, including 79 beds. Using a co-design method, the principles of TIC were transformed into an implementation strategy including staff training, establishment of highly trained ‘champions’ on each ward, screening for trauma-related needs, and amending ward policies and procedures. Primary outcomes will be examined using an interrupted time-series design and are monthly incidence of responsive behaviour incidents and use of chemical restraint. Process evaluation will be used to examine secondary, implementation outcomes including the acceptability, feasibility, and fidelity to the implementation strategy. Discussion Trauma-informed care has potential to improve the safety and accessibility of hospital wards for older people who have survived psychologically traumatic events and has an extensive evidence base supporting its effectiveness in other settings. Identifying trauma-related needs and amending care to reduce the risk of re-traumatisation and distress may also reduce the incidence of responsive behaviour change, which has a significant impact on the quality of life of hospital patients and staff and is very costly. The inclusion of a process evaluation will allow us to identify and report changes made on each ward and make recommendations for future implementation efforts.

Evaluating service user & carer experience of videoconferencing software during COVID-19 pandemic

AimsTo evaluate service user and carer experience of use of videoconferencing software (Microsoft Teams) during MDT meetings.To identify specific areas for improvementTo make changes based on these recommendationsMethod2 surveys were distributed to inpatients and their carers on a functional Older Adults inpatient ward (n = 21), including quantitative and qualitiative questions. The results from these were compiled, and on review, mutliple recommendations for improvement were made.Result90% of service users find it helpful to have family present over videoconferencing software during their MDT meetings, and 91% of carers feel involved and able to contribute when they do join in this way81% of carers have the technology available at home to use such software, but only 55% of them feel confident using it. 73% need more information on its use.60% of carers referenced poor staff skills with software as a barrier to its use, and 60% referenced poor organisation of meetings2 service users raised issue with the size of a small laptop screen not allowing them to see who was actually present over MS Teams, although none were concerned with issues around confidentiality and the use of such softwareSeveral service users, carers and members of community teams identified poor sound quality as an issue, both when joining over the software, and when present in the room.ConclusionWidespread use of videoconferencing software such as MS Teams is likely to continue beyond the end of the COVID-19 pandemic. Through discussion with the ward team, the IT department, the training department, and the local council, multiple changes were made to the service, as below. These form a recommended list of areas for improvement in other services.Availability of videoconferencing equipment (in addition to laptop)Dedicated videoconferencing microphone/speaker to improve sound qualityDisplay screenWebcamOrganisation of meetingsDesignating a chairperson to admit and introduce all participantsDesignating a meeting organiser to invite all necessary participantsStaff skillsLocal audit of staff familiarity with softwareIntroduction of mandatory training for staff on use of softwareCarer skills & access to equipmentInformation and support available from well-trained staffLiaison with other organisations including council and third sector about availablity of equipment loans and training for carers

THE RECORDS MANAGMENT IN THE TOURISM AND STANDARDS: COMPARATIVE ANALYSIS OF THE FOUR STARS UKRAINIAN AND TURKISH HOTELS

The article is dedicated to one of the most important problems in the records management of tourism is a comparative analysis of the four stars Ukrainian and Turkish hotels in accordance with their national standards. Ukraine and Turkey have their own state standards for the definition of hotel stars quantity. The definition of comprehension of the standartisation is identified by the state standarts which function in Ukraine today in the article. Methodology: The comparative analysis of the regional hotels in Ukraine and Turkey are used to study hotel services. From disadvantages of separate hotels to general disadvantages of the quality of Ukrainian hotel services are used the method of induction. Ukraine has its state standards for the definition of hotel stars’ level. There isn’t the Ministry of Culture and Tourism in Ukraine as in Turkey which checks hotels in accordance with the national standards. If a guest stays in the four stars Ukrainian hotel, there are no guaranties of the same conditions which are in the equivalent stars Turkey hotel. It could be read the appropriate assessment of hotel characteristics at website Tripadvisor. In accordance with the national standards the four stars hotels offer more choices of services and high-skill staff compared to the three stars hotels. The specialization of Zaporizhzhia studied hotels is the business tourism, that’s why the rent of cars, rooms, multimedia devices for conferences, presentation parties, talks are offered. The four stars Eldar Resort Hotel in Turkey is specializated on the beach tourism, that’s why guests use the hotel beach, bars there, beach towels and sun loungers, sweet water pools, although in accordance with the national standards pool is necessary demand for the five stars hotels in Ukraine and the four stars – in Turkey. So, the four stars hotels are different from the five and three stars hotels not only by choices of services and demands toward staff skills in accordance with the national standards, but offered services are determined by the existing demand on the suitable services and hotel specialization, the local natural and hotel material and technical resources.

Improvement of the Salary Organization on the Basis of the Personnel Professional-Qualification Level Evaluation Method

It is justified the use of a generic integral indicator and its graphical interpretation for the enterprise staff incentives system establishing, which makes it possible to determine the influence of group indicators as well as to establish the functional links between indicators. The integral index of personnel incentives efficiency and influence factors are determined. The most important quantitative factors that affect the high efficiency of staff incentives are defined. The relevance between the results of enterprises and indicators of the effectiveness of staff incentives is determined. The educational and professional quality of the staff is determined by means of a score. The employee motivational profile diagram is constructed. The staff assessment system has been developed to improve staff skills. The based on a competent and attributive approach review of grades and categories for staff is proposed.

Status of Agri-Tourism Business in Central Luzon, Philippines: Basis for Development Plan

This study's main objective is to describe farmers' profile that venture into agri-tourism business, analyze the status of their business operation, determine the best practices and problems encountered by agri-tourism businesses in Central Luzon, which served as basis in crafting a development plan. The descriptive research method using a purposive sampling technique was employed in selecting the target respondents who were surveyed and interviewed using two separate sets of modified survey questionnaires. Agritourism businesses were accessible, family-run farms, affiliated with tourism and agriculture-related organizations, and compliant with required facilities and safety measures. Visitors were from all walks of life and came from within and outside the country. Classes, seminars, workshop, and tours were their top service offerings. Trust and confidence, referral system, hands-on operation, and strict financial monitoring were the identified best practices. At the same time, labour shortage, being still a niche market, price fluctuation, seasonality of farm products and services, insufficient staff skills, and significant capital requirements were the problems in running agri-tourism farms.

Knowledge, Attitude, and Barriers to Telerehabilitation-Based Physical Therapy Practice in Saudi Arabia

(1) Telerehabilitation (TR) is a part of telemedicine involved in providing rehabilitation services to people in remote locations. TR in physical therapy in the kingdom of Saudi Arabia is still in its infancy and its implementation may pose different challenges in the physical therapy settings. The purpose of this nation-wide survey is to explore physiotherapists (PTs) knowledge, attitudes, and barriers towards implementation of TR in physical therapy settings; (2) Methods: A 14 item questionnaire was developed and mailed to PTs working in hospitals and rehabilitation centers across 13 provinces in Saudi Arabia; (3) Results: 347 PTs responded. Results are as follows: 58.8% (n = 204) of PTs reported that they had sufficient knowledge about TR. About31.7% (n = 110) of PTs reported that their hospital and rehabilitation center had installed TR, yet only 19.9% (n = 69) utilized the TR facility. Image-based TR was more frequently used (n = 33) as compared to sensor-based TR (n = 29) and virtual reality TR (n = 10).The main barriers were technical issues and cost related to implement TR in physical therapy settings; and (4) Conclusions: There is a relatively high number of PTs with self-reported knowledge about TR, however facilities and usage were limited. The main barriers were technical issues, staff skills, and the high cost involved in the introduction of TR in the PT-based health care settings.

THE MARKET POTENTIAL OF INNOVATIVE FOREST PRODUCTS

The article summarizes the data on the competitive advantages of innovative forest products in Russia and abroad. It is noted that the Russian market is not completely ready for innovative products that have been intensively developed recently. To ensure universal promotion of new products, it is necessary to use a system of product standardization, improve staff skills, and increase consumer literacy. The problem is that many innovative products are developed abroad and enter the Russian market as a result of foreign investment in the Russian timber industry. The production of composite structural wood materials is due to the fact that in some regions of the world there is a large proportion of low-quality wood raw materials, which cannot be used in industry in the form of balances, technological raw materials and firewood. Innovative technologies make it possible to obtain construction and structural materials from low-quality wood raw materials, in which there are no shortcomings of solid wood. New structural wood materials fill specific market niches, leading to deeper market differentiation. The price factor largely determines the demand for innovative products in the domestic market, otherwise, excess volumes of products are exported to foreign markets.