scholarly journals Assessment of Knowledge Management Application in Banking Sector of Sudan: Case Study Farmer’s Commercial Bank

2021 ◽  
Vol 13 (4) ◽  
pp. 1-19
Author(s):  
Rayan Abdelgader Elhassan ◽  
◽  
Adil Yousif ◽  
TajElsir Hassan Suliman
Keyword(s):  
Knowledge Management ◽  
Commercial Bank ◽  
Banking Sector ◽  
Management Application

A case study on knowledge management implementation in the banking sector

VINE ◽  
2006 ◽  
Vol 36 (2) ◽  
pp. 211-222 ◽  
Author(s):  
Ahmed Belaid Kridan ◽  
Jack Steven Goulding
Keyword(s):  
Knowledge Management ◽  
Banking Sector

scholarly journals Exploring the e-CRM – e-customer- e-loyalty nexus: a Kenyan commercial bank case study

2017 ◽  
Vol 12 (4) ◽  
pp. 674-696 ◽  
Author(s):  
Timothy K. Oumar ◽  
Eric E. Mang’Unyi ◽  
Krishna K. Govender ◽  
Sookdhev Rajkaran
Keyword(s):  
Commercial Bank ◽  
Structural Equation ◽  
Banking Sector ◽  
Survey Design ◽  
Marketing Strategies ◽  
Customer Relationship ◽  
Design Data ◽  
Convenience Sample ◽  
Bank Managers

Abstract This article scaffolds on customer relationship management (CRM) theory and explores the association between electronic CRM (e-CRM) and electronic customer’s (e-customer) electronic loyalty (e-loyalty) in the banking sector. By using a survey design, data was collected from a convenience sample of customers of a major Kenyan commercial bank, and analysed using structural equation and multiple regression modelling. The findings reveal that there is a positive relationship between e-CRM and e-customers’ loyalty. The e-CRM features at all three stages of an electronic transaction cycle namely, pre-service, during-service and after-service, significantly influence the e-customers’ loyalty in the banking sector. Thus, to capitalize on the range of benefits that emanate from the use of e-CRM, continued review and enhancement of marketing strategies is needed, so as to achieve e-customers’ loyalty particularly, at the post-service stage. Kenyan commercial bank managers should focus on customer satisfaction specifically at post-service stage, to increase their ecustomers’ loyalty.

scholarly journals Corporate Social Responsobility (CSR) in the Ethiopian Banking Sector: A Case Study on Commercial Bank of Ethiopia (CBE)

2017 ◽  
Vol 2 (4) ◽  
pp. 3
Author(s):  
Mathias Nigatu BIMIR
Keyword(s):  
Health Education ◽  
Social Responsibility ◽  
Commercial Bank ◽  
Banking Sector ◽  
Secondary Data ◽  
Environment Protection ◽  
The Social ◽  
Corporate Social

<p>This case study was carried out to assess the social responsibility practices of commercial bank of Ethiopia. The study was carried out based on secondary data taken from the reports of the bank for the year 2011-2013 and other literatures. Variables used in the study are: priority sector lending, environment protection, health, education and community welfare. The finding shows that though commercial bank of Ethiopia is making efforts in the CSR areas, still there are gaps in implementing well planned CSR and making disclosure. It also shows that existing altruistic practices in this bank are of reactive to meet the interests of social and community concerns and the bank lacks proactive involvement. </p>

A Case Study on Knowledge Management Implementation in the Banking Sector – Issues and Challenges

2018 ◽  
Author(s):  
Sanath Sukumaran ◽  
Sagaya Sabestinal Amalathas ◽  
Casper Gihes Kaun Simon ◽  
SMFD Syed Mustapha ◽  
Ibrahim Abaker Targio Hashem ◽  
...  
Keyword(s):  
Knowledge Management ◽  
Banking Sector
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