scholarly journals Response to Human Disaster: The Ocean Ranger

1983 ◽  
Vol 2 (S1) ◽  
pp. 147-153
Author(s):  
Ray Hawco

In February, 1982 the drill rig Ocean Ranger sank in a storm on the Grand Banks with the loss of all on board. This paper examines the aftermath of this disaster from a service delivery perspective. After a total disaster, all is secondary to the immediate psychosocial needs of those involved. The delivery system of response services that evolved in this instance pointed out a number of Contingency Plan weaknesses relative to anticipation and planning especially in the human needs sector. In a disaster, a special component focused on human needs should coordinate existing agencies to identify needs; respond to the physical, emotional, psychological, religious and security requirements; and monitor and need for continuing support for those affected in other than the immediate post-disaster period.

2018 ◽  
Vol 16 (2) ◽  
pp. 90
Author(s):  
Rohmial Rohmial

The objective of this study are : 1) the application of service delivery system that can be applied by Bank Goveerment in Palembang, 2) the influence of physical support on customers, 3) the influence of contact personnel on loyalty of the customers of Bank Goverment in Palembang, 4) the influence of service delivery system on customer loyalty at Bank Goverment in Palembang. This study is done by survey method so as to describe the response from respondents. The samples are taken by using simple random sampling with 100 respondents. The instruments are observation, quesionares and interview, the data analysis is done by using descriptive and matrix analysis. The results of this research shows that all independent variables (physical support and contact personnel) significantly and positively influence the dependent variables (loyalty of the customers).


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