Coordinating Enterprise Services and Data

The critical inter-dependencies between Enterprise Services and Enterprise Data are often not given due consideration. With the advent of Cloud Computing, it is becoming increasingly important for organizations to understand the relationships between them, in order to formulate strategies to jointly manage and coordinate enterprise services and data to improve business value and reduce risk to the enterprise. Enterprise Services encompass Service-driven applications deployed on-premises in the enterprise data centers as well as in the Cloud for the “extended enterprise.” Enterprise Data Management encompasses the cross-application enterprise-level perspective of data in an information-sharing enterprise, and the critical business data that is created, maintained, enriched, and shared outside the traditional enterprise firewall. This chapter discusses and proposes best practice strategies for coordinating the enterprise SOA & EDM approaches for mutual success. Primary coordination aspects discussed include: Service & Data Governance, Master Data Management, Service-driven & EDM Architecture Roadmaps, Service Portfolio Management, Enterprise Information Architecture, and the Enterprise Data Model. It recommends a facilitative Service-driven Data Architecture Framework & Capability Maturity Model to help enterprises evaluate and optimize overall effectiveness of their coordinated Service-driven & EDM strategies.

Interoperability

The EU Services Directive (EU-SD), which was passed in December 2006, should simplify access to the services market in all Member States of the European Union and eliminate bureaucratic barriers for Service Providers. This chapter presents an overview of the major functional components and processes that are necessary to implement and run the EU-SD between all stakeholders such as Service Providers, newly introduced Points of Single Contact and Responsible Public Authorities, based on a general framework for federated enterprise SOA. Especially in Germany, consisting of federated and autonomous federal states, but equally between different Member States, interoperability between different components is one of the major challenges of the EU-SD. This chapter elaborates on the interoperability aspect of data/document exchange between the stakeholders, using a secure “call by reference” concept that is implemented by an Electronic Safe, together with appropriate concepts for identity and access management.