Patients Left Without Being Seen in the Emergency Department – A Retrospective Observational Patient Record Study

BackgroundThe share of patients leaving the emergency department without being seen by a physician (LWBS) is an important efficacy marker of emergency departments around the world. It has not however, been of special research interest in the Nordic countries. In this study, we assessed the LWBS rate in Kanta-Häme Central Hospital, in Hämeenlinna, Finland. Secondarily, we gathered information of LWBS patients along with all ED patients.MethodsIn this retrospective observational patient record study, our primary aim was to assess the LWBS rate of all patient visits (n = 41,631) over a 12-month period in a mid-sized Finnish secondary hospital ED. Alongside, we gathered specific information, such as age, gender, time of day and year for attendance, reason for attendance, return to healthcare and mortality after 7 and 30 days and after one year to show characteristics of LWBS patients. We present data and hourly distribution of the LWBS patients against all patient visits to the ED.ResultsA total of 305 LWBS cases were identified, leading to an LWBS rate of 0.73 %. Most LWBS took place during afternoon hours, when the ED was most crowded and waiting times were longest. Among LWBS patients, minor traumas and non-specific pain were the most common reasons for attending. Mortality among LWBS patients was naught (0.0 %) over a one-year follow-up.ConclusionsThe LWBS rate in the Kanta-Häme Central Hospital ED was low. Higher LWBS rate coincided with rush hours and longer waiting times. The proportion of minor traumas was greater than in some earlier studies. These results support the implementation of a fast track line for minor traumas in the ED.

The Effects of Implementing a “Waterfall” Emergency Physician Attending Schedule

Introduction: Increases in emergency department (ED) crowding and boarding are a nationwide issue resulting in worsening patient care and throughput. To compensate, ED administrators often look to modifying staffing models to improve efficiencies. Methods: This study evaluates the impact of implementing the waterfall model of physician staffing on door-to-doctor time (DDOC), door-to-disposition time (DDIS), left without being seen (LWBS) rate, elopement rate, and the number of patient sign-outs. We examined 9,082 pre-intervention ED visits and 8,983 post-intervention ED visits. Results: The change in DDOC, LWBS rate, and elopement rate demonstrated statistically significant improvement from a mean of 65.1 to 35 minutes (P <0.001), 1.12% to 0.92% (P = 0.004), and 3.96% to 1.95% (P <0.001), respectively. The change in DDIS from 312 to 324.7 minutes was not statistically significant (P = 0.310). The number of patient sign-outs increased after the implementation of a waterfall schedule (P <0.001). Conclusion: Implementing a waterfall schedule improved DDOC time while decreasing the percentage of patients who LWBS and eloped. The DDIS and number of patient sign-outs appears to have increased post implementation, although this may have been confounded by the increase in patient volumes and ED boarding from the pre- to post-intervention period.

Pilot assessment of an on-demand telehealth ‘left without being seen’ follow-up programme

Introduction On-demand telehealth can have a high rate of patients requesting visits and dropping off without being seen by a provider, especially during the COVID-19 pandemic. Methods On-demand telehealth requests made to a large healthcare system in the USA between 15 March 2020 and 31 May 2020 were included for analysis with a focus on patients who were defined as left without being seen (LWBS). As part of a pilot program a registered nurse attempted to call LWBS patients within 24 hours of their telehealth request and asked if they were ok, if they sought care for their original visit reason, what that care was, or if they still needed guidance. This information and patient demographics were analyzed. Results During the study period there were 21,610 completed on-demand telehealth visits and 1852 patients for whom there were LWBS attempted follow-ups. Most patients LWBS for a reason that originated from the patient and not associated with the provider or telehealth platform. The mean wait time for LWBS patients was 12.4 min compared to patients waiting 15.1 min before engaging with a provider to complete a visit. Of the 1852 total LWBS patients in the follow-up programme, 819 (44.2%) were successfully contacted with a follow-up phone call. Most of these patients (63.2%) already completed or planned to complete a telehealth visit, 13.6% indicated they no longer needed to see a provider, and 12.8% planned or already completed an in-person visit. Only 2.2% went to an emergency department. Discussion Results suggest patients can effectively self-manage their care needs.

The impact of coronavirus disease 2019 (COVID-19) on alternatives to opioids protocol for opioid reduction in emergency department

The United States (US) is in the midst of both an opioid epidemic and COVID-19 pandemic. The Alternatives to Opioids (ALTO) approach is a useful strategy of utilizing non-opioid options as the first-line pain therapy in the emergency department (ED). Since the COVID-19 pandemic began, more than 40 states have reported a rise in opioid-related deaths. Since there is a potential increasing need for pain management due to limited outpatient resources during the COVID-19 pandemic, it is unclear whether the COVID-19 has affected the effectiveness of the ALTO protocol in reducing opioid administration in the ED. To investigate the impact of COVID-19 on the usage of the ALTO protocol for opioid reduction, this retrospective cohort study was performed to compare patients receiving pain medication in an urban ED during the COVID-19 pandemic (March to August 2020) and patients during the same period from one year prior. The primary outcome was the change in ED opioid administration and out-patient opioid prescriptions. All opioid dosages were converted to morphine milligram equivalents (MME) for data analysis. Secondary outcomes included changes in ALTO medication use, patient satisfaction with pain control, ED length of stay, and rate of left without being seen (LWBS). The mean prescribed MME per discharged patient visit was significantly lower in the COVID-19 pandemic group (3.16 ± 0.31 versus 7.72± 0.31, p < 0.001). There was no significant difference in ED opioid administration, patient satisfaction with pain control, ED length of stay, and rate of LWBS between both groups. In conclusion, during the COVID-19 pandemic, the ALTO protocol can reduce out-patient opioid usage without changing opioid administration in the ED.