Modelling customers’ impatience with discouraged arrival and retention of reneging

This paper presents stochastic modelling of a single server, finite buffer Markovian queuing system with discouraged arrivals, balking, reneging, and retention of reneged customers. Markov process is used to derive the steady-state solution of the model. Closed form expressions using probability generating functions (PGFs) are derived and presented for both classical and novel performance measures. In addition, a sensitivity analysis is carried out to study the effect of the system parameters on performance measures. A numerical problem is also presented to demonstrate the derived results and some design aspects.

Variant vacation queueing system with Bernoulli feedback, balking and server's states-dependent reneging

We consider a single server Markovian feedback queue with variant of multiple vacation policy, balking, server's states-dependent reneging, and retention of reneged customers. We obtain the steady-state solution of the considered queue based on the use of probability generating functions. Then, the closed-form expressions of different system characteristics are derived. Finally, we present some numerical results in order to show the impact of the parameters of impatience timers on the performance measures of the system.

Variant vacation queueing system with Bernoulli feedback, balking and server's states-dependent reneging

We consider a single server Markovian feedback queue with variant of multiple vacation policy, balking, server's states-dependent reneging, and retention of reneged customers. We obtain the steady-state solution of the considered queue based on the use of probability generating functions. Then, the closed-form expressions of different system characteristics are derived. Finally, we present some numerical results in order to show the impact of the parameters of impatience timers on the performance measures of the system.

Impatient customers in Markovian queue with Bernoulli feedback and waiting server under variant working vacation policy

This paper deals with customers’ impatience behaviour for single server Markovian queueing system under K-variant working vacation policy, waiting server, Bernoulli feedback, balking, reneging, and retention of reneged customers. Using probability generating function (PGF) technique, we obtain the steady-state solution of the system. In addition, we prove the stochastic decomposition properties. Useful performance measures of the considered queueing system are derived. A cost model is developed. Then, the parameter optimisation is carried out numerically, using quadratic fit search method (QFSM). Finally, numerical examples are provided in order to visualize the analytical results.