service specialist
Recently Published Documents


TOTAL DOCUMENTS

17
(FIVE YEARS 2)

H-INDEX

2
(FIVE YEARS 0)

Author(s):  
Şefika Bardak ◽  
Emel Berksoy ◽  
Gamze Gökalp ◽  
Tuğçe Nalbant ◽  
Şule Demir ◽  
...  

INTRODUCTION: Our main objective was to evaluate the demographic, epidemiological and clinical characteristics of patients aged 0-18 years who needed social service support in a pediatric emergency department. Our secondary aim was to remind the social service practices in emergency services and to describe the patient profile that frequently needed social service support. METHODS: Patients admitted to the pediatric emergency department between January 2010 and December 2018 were included in this descriptive and retrospective study. Age, gender, nationality, diagnosis at admission, consultations, reasons of social service consultation, problems determined by social service specialist and interventions were recorded via hospital information management system. RESULTS: Total number of patients consulted to social service during the study was 324. The mean age of the patient group was 11 ± 6 years, 206 (63.6%) were female, 118 (36.4%) were male; 283 (87.3%) were Turk, 41 (12.7%) were Syrian. The most common follow-up reasons were suicide with 133 patients (41%), trauma with 65 patients (20.1%), and substance abuse with 36 patients (11.1%). The most common social service consultation reason was suspected abuse-neglect (87.7%). As a result of social service evaluation, 116 (35.8%) had relationship problems, 73 (22.5%) had behavioral problems, 56 (17.3%) had abuse and/or neglect suspicion, 34 (10.5%) had either patient’s or family's adherence problem, 20 (6.2%) had environmental problems and 5 (1.5%) had legal problems. Only 20 patients (6.2%) had no problem. DISCUSSION AND CONCLUSION: In conclusion, social service support was needed the most for the patients who attempted suicide and consultation was requested the most due to suspicion of abuse and neglect. Thus, inclusion of social service specialists in pediatric emergency departments can play a key role in protection and safety of child health.


2017 ◽  
Vol 10 (1) ◽  
pp. 100-107
Author(s):  
Amanda A. Yazejian ◽  
Valerie J. Morganson ◽  
Andrea M. Cornelius

A hotel concierge notices that her White female coworker earns higher tips from guests and wonders whether this disparity is attributable to race. A financial service specialist working at a bank considers whether his age is the reason why customers in need of consultation approach his younger coworkers more often. As these examples indicate, Jones, Arena, Nittrouer, Alonso, and Lindsey's (2017) multidimensional framework extends to customer service contexts. In the sections that follow, we contextualize and extend many of Jones et al.’s arguments to the customer service industry, providing implications for both research and practice.


2016 ◽  
Vol 23 (1) ◽  
pp. 12
Author(s):  
Cassandra Catarina Gonçalves Mineiro

Após introdução da inclusão nas escolas, o conhecimento produzido tem sido insuficiente para a definição dos caminhos psicopedagógicos voltados à escolarização de alunos com necessidades educacionais especiais - NEEs. Isso vem acontecendo, em parte, porque não foram articulados os estudos com a realidade, sendo que autores da maioria desses estudos apresentaram resultados com produções reiterativas e com pouca mudança no que é proposto. O objetivo deste trabalho foi direcionado a conhecer sobre a realidade enfrentada pelos professores das salas de recursos multifuncionais (SRM). Esse estudo envolveu as experiências de professoras da Educação Básica, em pesquisa realizada pelos professores da Universidade Estadual de Montes Claros – UNIMONTES, evidenciando atuação dessas professoras das SRM nas escolas do município de Montes Claros - MG. Como embasamento teórico foram utilizados Decretos e Portarias da Educação Especial, com enfoque nos autores e trabalhos realizados nessa área. A metodologia abrangeu a pesquisa colaborativa, mediante depoimentos das professoras direcionados pelas questões propostas pelo Observatório Nacional de Educação Especial, o que permitiu análise da forma como ocorre a inclusão escolar. Desse modo, a dinâmica na organização de grupos coletivos foi a pesquisa em grupos focais, mostrando a realidade das escolas pesquisadas e quais propostas viáveis a um melhor atendimento às crianças com NEEs. Como resultado, a pesquisa favoreceu o reconhecimento em enfrentar dificuldades; a necessidade de parceria com a professora da sala regular e capacitação desta na Educação Inclusiva; o Plano de Atendimento Educacional Especializado (PAEE), contribuindo essas práticas na melhoria da inclusão escolar direcionada aos alunos da educação especial.Palavras-chave: Educação especial. Realidade das escolas. Atendimento às crianças. EL REPENSAR DE LAS DIFICULTADES Y PREOCUPACIONES EXISTENTES EN LA EDUCACIÓN ESPECIAL. Resumen: Después de la introducción de la inclusión en las escuelas, el conocimiento producido es insuficiente para definir las rutas psicopedagógica centrado en la educación de los alumnos con necesidades educativas especiales - NEEs. Esto está ocurriendo en parte debido a los estudios con la realidad que no se articulan, y los autores de la mayoría de estos estudios mostraron resultados con producciones reiterativos con pocos cambios en lo que se propone. Este estudio tuvo como objetivo conocer la realidad que enfrentan los maestros de recursos multi-funcionales (SRM). Incluyó las experiencias de los profesores de la educación básica, en la investigación llevada a cabo por los profesores de la Universidad Estatal de Montes Claros - UNIMONTES, que muestra el trabajo de estos maestros de SRM en los centros educativos del municipio de Montes Claros - MG. Como base teórica se utilizaron los decretos y edictos de Educación Especial, centrado en autores y obras realizadas en esta área. La metodología incluyó la investigación en colaboración con el testimonio de los profesores afectados por las preguntas propuestas por el Centro Nacional de Educación Especial, lo que permitió el análisis de cómo es la inclusión escolar. Por lo tanto, la dinámica de la organización de los grupos colectivos fueron los grupos de enfoque de investigación, que muestra la realidad de las escuelas encuestadas y qué propuestas viables para una mejor atención a los niños con NEE. Como resultado, la encuesta favoreció el reconocimiento para hacer frente a las dificultades; la necesidad de una asociación con el maestro habitación regular y esta formación en la educación inclusiva; Plan de Educación del especialista de servicio (PAEE), contribuyendo estas prácticas, la mejora de la inclusión escolar dirigido a los estudiantes de educación especial.Palabras clave: Educación Especial. Escuelas realidad. Cuidar a los niños.  THE RETHINKING OF THE DIFFICULTIES AND CONCERNS IN SPECIAL EDUCATION Abstract: After introduction of inclusion in schools, the knowledge produced is insufficient to define the paths psychopedagogic focused on education of pupils with special educational needs - SEN. This is happening in part because studies with reality were not articulated, and authors of most of these studies showed results with reiterative productions with little change in what is proposed. This study was aimed to know about the reality faced by teachers of multi-functional resources (SRM). This study involved the experiences of teachers of basic education, in research conducted by teachers of the State University of Montes Claros - UNIMONTES, showing work of these teachers of SRM in schools in the municipality of Montes Claros - MG. As theoretical basis were used Decrees and Edicts of Special Education, focusing on authors and works carried out in this area. The methodology included the collaborative research through of testimony from teachers targeted by the questions proposed by the National Centre for Special Education, which allowed analysis of how is school inclusion. Thus, the dynamics in the organization of collective groups was the research focus groups, showing the reality of the surveyed schools and what feasible proposals to better care for children with SEN. As a result, the survey favored the recognition in facing difficulties; the need for partnership with the teacher regular room and this training in inclusive education; Plan of Educational Service Specialist, contributing these practices, improving school inclusion directed to students of special education.Keywords: Special education. Reality in schools. Care to children.


2016 ◽  
Vol 23 (1) ◽  
pp. 12
Author(s):  
Cassandra Catarina Gonçalves Mineiro

Após introdução da inclusão nas escolas, o conhecimento produzido tem sido insuficiente para a definição dos caminhos psicopedagógicos voltados à escolarização de alunos com necessidades educacionais especiais - NEEs. Isso vem acontecendo, em parte, porque não foram articulados os estudos com a realidade, sendo que autores da maioria desses estudos apresentaram resultados com produções reiterativas e com pouca mudança no que é proposto. O objetivo deste trabalho foi direcionado a conhecer sobre a realidade enfrentada pelos professores das salas de recursos multifuncionais (SRM). Esse estudo envolveu as experiências de professoras da Educação Básica, em pesquisa realizada pelos professores da Universidade Estadual de Montes Claros – UNIMONTES, evidenciando atuação dessas professoras das SRM nas escolas do município de Montes Claros - MG. Como embasamento teórico foram utilizados Decretos e Portarias da Educação Especial, com enfoque nos autores e trabalhos realizados nessa área. A metodologia abrangeu a pesquisa colaborativa, mediante depoimentos das professoras direcionados pelas questões propostas pelo Observatório Nacional de Educação Especial, o que permitiu análise da forma como ocorre a inclusão escolar. Desse modo, a dinâmica na organização de grupos coletivos foi a pesquisa em grupos focais, mostrando a realidade das escolas pesquisadas e quais propostas viáveis a um melhor atendimento às crianças com NEEs. Como resultado, a pesquisa favoreceu o reconhecimento em enfrentar dificuldades; a necessidade de parceria com a professora da sala regular e capacitação desta na Educação Inclusiva; o Plano de Atendimento Educacional Especializado (PAEE), contribuindo essas práticas na melhoria da inclusão escolar direcionada aos alunos da educação especial.Palavras-chave: Educação especial. Realidade das escolas. Atendimento às crianças. EL REPENSAR DE LAS DIFICULTADES Y PREOCUPACIONES EXISTENTES EN LA EDUCACIÓN ESPECIAL. Resumen: Después de la introducción de la inclusión en las escuelas, el conocimiento producido es insuficiente para definir las rutas psicopedagógica centrado en la educación de los alumnos con necesidades educativas especiales - NEEs. Esto está ocurriendo en parte debido a los estudios con la realidad que no se articulan, y los autores de la mayoría de estos estudios mostraron resultados con producciones reiterativos con pocos cambios en lo que se propone. Este estudio tuvo como objetivo conocer la realidad que enfrentan los maestros de recursos multi-funcionales (SRM). Incluyó las experiencias de los profesores de la educación básica, en la investigación llevada a cabo por los profesores de la Universidad Estatal de Montes Claros - UNIMONTES, que muestra el trabajo de estos maestros de SRM en los centros educativos del municipio de Montes Claros - MG. Como base teórica se utilizaron los decretos y edictos de Educación Especial, centrado en autores y obras realizadas en esta área. La metodología incluyó la investigación en colaboración con el testimonio de los profesores afectados por las preguntas propuestas por el Centro Nacional de Educación Especial, lo que permitió el análisis de cómo es la inclusión escolar. Por lo tanto, la dinámica de la organización de los grupos colectivos fueron los grupos de enfoque de investigación, que muestra la realidad de las escuelas encuestadas y qué propuestas viables para una mejor atención a los niños con NEE. Como resultado, la encuesta favoreció el reconocimiento para hacer frente a las dificultades; la necesidad de una asociación con el maestro habitación regular y esta formación en la educación inclusiva; Plan de Educación del especialista de servicio (PAEE), contribuyendo estas prácticas, la mejora de la inclusión escolar dirigido a los estudiantes de educación especial.Palabras clave: Educación Especial. Escuelas realidad. Cuidar a los niños.  THE RETHINKING OF THE DIFFICULTIES AND CONCERNS IN SPECIAL EDUCATION Abstract: After introduction of inclusion in schools, the knowledge produced is insufficient to define the paths psychopedagogic focused on education of pupils with special educational needs - SEN. This is happening in part because studies with reality were not articulated, and authors of most of these studies showed results with reiterative productions with little change in what is proposed. This study was aimed to know about the reality faced by teachers of multi-functional resources (SRM). This study involved the experiences of teachers of basic education, in research conducted by teachers of the State University of Montes Claros - UNIMONTES, showing work of these teachers of SRM in schools in the municipality of Montes Claros - MG. As theoretical basis were used Decrees and Edicts of Special Education, focusing on authors and works carried out in this area. The methodology included the collaborative research through of testimony from teachers targeted by the questions proposed by the National Centre for Special Education, which allowed analysis of how is school inclusion. Thus, the dynamics in the organization of collective groups was the research focus groups, showing the reality of the surveyed schools and what feasible proposals to better care for children with SEN. As a result, the survey favored the recognition in facing difficulties; the need for partnership with the teacher regular room and this training in inclusive education; Plan of Educational Service Specialist, contributing these practices, improving school inclusion directed to students of special education.Keywords: Special education. Reality in schools. Care to children.


2015 ◽  
Vol 7 (1) ◽  
pp. 178-189
Author(s):  
A.S. Karabin

The main problem of psychological training of specialist in the field of technological safety is the formation of his motivation, adequate to professional goals and professional development. We studied the motivational sphere as a basis for the success of the professionalization and training of fire service specialists by identifying the different subgroups of subjects – the carriers of holistic integrative features that promote or hinder professional development. The empirical study involved students of the Training Center of the Federal Fire Service (age 20 to 52 years, the majority were men, 9 were women). On the basis of cluster analysis we identified risk groups for professional development. Significant differences were revealed between groups of officers and men of fire in the parameters of motivation of affiliation, fear of rejection and the level of empathy. Based on the study results, we defined the main problems of training specialists of Federal Fire Service.


Sign in / Sign up

Export Citation Format

Share Document