Managing Patient Engagement in the Process Approach

The main goal of the article is to identify the essence, role, premises and conditions of managing patient engagement in the process approach. Patient engagement is an important component of health services, covering a wide area of action at the systemic and organizational levels. A comprehensive and coherent approach to the processes related to patient involvement, especially in the area of care decision-making, is essential for the smooth functioning of the healthcare system.

The Role of eHealth in the Management of Patient Safety

The aim of the article is to present the essence of patient safety and the role, goals, benefits and areas of application of eHealth in the process of patient safety management. The development of information and communication technologies creates opportunities to support innovation in the health services sector in the field of e-health services and tools. However, the implementation of digital technologies in the field of health has a significant impact on patient safety. Therefore, the question of the possibility of using e-health services and tools in supporting patient safety management becomes a key issue.