<span><em>T</em><span><em>he purpose of this paper is to examine the impact of management commitment to service on </em><span><em>employee service behaviors and to develop and test a conceptual model of the antecedents and </em><span><em>consequences of job satisfaction in the hospitality industry. The conceptual framework consists of</em><br /><span><em>the following constructs: management support, reward, empowerment, training, job satisfaction, </em><span><em>extra role customer service behavior and cooperation. Moreover, six (6) hypotheses were </em><span><em>developed and tested. Instrument test of validity and reliability used to test the validity of the</em><br /><span><em>measures, while multiple regression was used in hypotheses testing. Data were collected from</em><span><em>110 respondent who are working at Sekolah Dian Harapan Daan Mogot, Jakarta Barat. Strong </em><span><em>support was found for 1 of the 6 hypotheses. Findings reveal that management support has </em><span><em>positive effects on job satisfaction. It is shown that reward, empowerment, training are not</em><br /><span><em>related to job satisfaction. Moreover, it is demonstrated that the two dimensions of service </em><span><em>behavior – extra-role customer service behaviors and cooperation also are not related to job</em><br /><span><em>satisfaction. Importantly, it is found that job satisfaction can be created from employee service</em><br /><span><em>behavior as the school is applying the management support to the employees.</em><br /><span><em>Keywords: </em><span><em>school, management commitment, management support, employee job satisfaction,</em><br /><span><em>service behaviors</em></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span><br /></span></span></span>