scholarly journals Service management concepts and the role of banks’ creative economic in Indonesia during the COVID-19 pandemic era

2021 ◽  
Vol 6 ◽  
pp. 277-287
Author(s):  
Titik Purwati ◽  
Rafidah Rafidah ◽  
Atiqi Chollisni ◽  
Dina Mayasari Soeswoyo ◽  
Ade Risna Sari
Keyword(s):  
Customer Service ◽  
Service Management ◽  
Creative Economy ◽  
Random System ◽  
The Public ◽  
Management Concepts ◽  
The Media ◽  
Service Behavior ◽  
Bank Employees

The COVID-19 pandemic has disturbed people all over the world. The economy is limited, even services in various institutions are also limited. Thus, the purpose of this paper is to describe the concept of service management and the role of developing the creative economy of Banks in Indonesia in the COVID-19 Pandemic Era. This research is descriptive qualitative research. The types of research data are statements and patterns of service behavior of the tire management team in Indonesia. Data were collected through observation and interviews. The interview subjects were the public as bank consumers (respondents) and bank employees. The respondent selection system was used with a random system in accordance with research needs. The results prove the role of customer service in providing information to customers very well. Because the media used customer service in providing the information is very good and customers feel very satisfied for the services provided customer service.

scholarly journals GCC Media Roles during the 2011 Arab Spring: An Analytical and Critical Overview

2016 ◽  
Vol 7 (2) ◽  
pp. 53 ◽  
Author(s):  
Abdullah K. Al-Kindi
Keyword(s):  
Arab Spring ◽  
Main Question ◽  
Gulf Region ◽  
The Public ◽  
Gcc Countries ◽  
The Media ◽  
Contextual Characteristics ◽  
The Arab Spring ◽  
Critical Overview

The central aim of this paper is to critically analyze the role of the media during public protests that occurred in the GCC countries during 2011. These protests were part of what came to be called the “Arab Spring”, which started in late 2010. Particular focus will be on how the Arab Spring resulted in fundamental changes and how various institutions played roles in this. The study draws on Gulf region literature about the Arab Spring in order to offer a critical and informed overview on the topic under discussion. The paper’s main question is: what are the main roles played by the GCC media (old/new) during the public protests of 2011? The paper argues that the role of the media in the 2011 protests, while important, was rather limited and affected by the unique contextual characteristics of the media environment in the GCC countries. 

scholarly journals The role of internal audit in public procurement and the fight against corruption (Bosnia and Herzegovina)

Revizor ◽  
2021 ◽  
Vol 24 (93) ◽  
pp. 55-70
Author(s):  
Željko Rička ◽  
Anita Šadić
Keyword(s):  
Large Scale ◽  
Public Procurement ◽  
Internal Audit ◽  
The Public ◽  
Governmental Organizations ◽  
Non Governmental Organizations ◽  
The Media ◽  
Public Money ◽  
Systemic Corruption

Relevant governmental bodies and organizations, non-governmental organizations, international organizations and institutions, especially the media, show increased interest in corruption related to the public procurement. Public procurement is the most frequently cited area in the context of systemic corruption for the simple reason that it directly represents the spending of public money on a large scale, which according to OECD data represents about 7-15% of GDP. One of the possible approaches to prevent corruption in public procurement is the systematic building of the integrity of all entities and institutions involved in the public procurement process. Due to the fact that the internal audit way of organization and work is closest to practical issues of public procurement it has the opportunity to achieve the largest coverage of cases for which public funds are engaged.

Agenda-Setting Theory

2014 ◽  
Author(s):  
Maxwell McCombs ◽  
Sebastián Valenzuela
Keyword(s):  
Agenda Setting ◽  
Issue Salience ◽  
The Public ◽  
Media Agenda ◽  
Core Concepts ◽  
The Media ◽  
Setting Theory ◽  
Attribute Priming ◽  
Attribute Agenda Setting

This chapter discusses contemporary directions of agenda-setting research. It reviews the basic concept of agenda setting, the transfer of salience from the media agenda to the public agenda as a key step in the formation of public opinion, the concept of need for orientation as a determinant of issue salience, the ways people learn the media agenda, attribute agenda setting, and the consequences of agenda setting that result from priming and attribute priming. Across the theoretical areas found in the agenda-setting tradition, future studies can contribute to the role of news in media effects by showing how agenda setting evolves in the new and expanding media landscape as well as continuing to refine agenda setting’s core concepts.

Achieving the Aims of Open Justice? The Relationship Between the Courts, the Media and the Public

2004 ◽  
Vol 19 (1) ◽  
pp. 123-162 ◽  
Author(s):  
Sharon Rodrick
Keyword(s):  
News Media ◽  
Foreseeable Future ◽  
The Public ◽  
The Media ◽  
The Relationship ◽  
Do So

This article begins by outlining what the principle of open justice is intended to achieve. It then investigates the nature of the relationship that exists between the courts and the media, and between the media and the public, and suggests that these relationships are not always conducive to realising the aims of open justice. While the reporting role of the traditional news media will undoubtedly persist, at least for the foreseeable future, it is argued that, since courts now have the means to deliver to the public a fuller and truer picture of their work than the media can, they should seize the opportunity to do so.

Mediascape and Movement

2019 ◽  
pp. 100-122
Author(s):  
Francis L. F. Lee
Keyword(s):  
Hong Kong ◽  
Digital Media ◽  
Political Communication ◽  
Protest Movements ◽  
The Public ◽  
Mainstream Media ◽  
The Media ◽  
The Impact ◽  
The Relationship

This chapter reviews the relationship between the media and the Umbrella Movement. The mainstream media, aided by digital media outlets and platforms, play the important role of the public monitor in times of major social conflicts, even though the Hong Kong media do so in an environment where partial censorship exists. The impact of digital media in largescale protest movements is similarly multifaceted and contradictory. Digital media empower social protests by promoting oppositional discourses, facilitating mobilization, and contributing to the emergence of connective action. However, they also introduce and exacerbate forces of decentralization that present challenges to movement leaders. Meanwhile, during and after the Umbrella Movement, one can also see how the state has become more proactive in online political communication, thus trying to undermine the oppositional character of the Internet in Hong Kong.

10. The role of media and public opinion

2016 ◽  
Author(s):  
Piers Robinson
Keyword(s):  
Foreign Policy ◽  
Public Opinion ◽  
Policy Process ◽  
War On Terror ◽  
Policy Formulation ◽  
Persuasive Communication ◽  
The Public ◽  
Critical Approaches ◽  
The Media

This chapter examines the relevance of media and public opinion to our understanding of foreign policy and international politics. It first considers whether public opinion influences foreign policy formulation, as argued by the pluralist model, or whether the public are politically impotent, as argued by the elite model. It then explores whether the media can influence foreign policy formulation, as argued by the pluralist model, or whether the media are fundamentally subservient to the foreign policy process, as argued by the elite model. It also integrates these competing arguments with theoretical frames used in the study of international relations: namely, realism, liberalism, and critical approaches (including constructivism and post-structuralism). The chapter concludes by discussing contemporary debates concerning organized persuasive communication and the ‘war on terror’.

scholarly journals The ‘Affair of the Photographs’: Controlling the Public Image of a Nineteenth-Century Stigmatic

2017 ◽  
Vol 68 (4) ◽  
pp. 784-806
Author(s):  
TINE VAN OSSELAER
Keyword(s):  
Nineteenth Century ◽  
Public Image ◽  
Religious Perspective ◽  
The Public ◽  
Grassroots Initiatives ◽  
The Media

The article focuses on an episode concerning the photographs of the famous Belgian stigmatic, Louise Lateau. Examining the events leading up to the bishop's decision to restrict the circulation of her portrait, it becomes clear that the ‘affair’ of 1877 was as much about creating her public saintly image as it was about controlling it. Studying the ecclesiastical response to grassroots initiatives adds a more religious perspective to the young field of celebrity studies and offers a more complex view on sanctity, and the role of the media and modern techniques in its creation, use and misuse.

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