The role of communication practices in the strengthening of counter networks: Case experiences from the health care sector of Mozambique

The case of Comitas Comunicaciones is a clear example of corporate entrepreneurship in the telecommunications sector. This firm was founded to offer telecommunications services in general and telecommunications services applied to telemedicine in particular. Comitas exploits business opportunities in the health care sector that no other firm is currently focusing on adequately. As the case develops, the technical and market difficulties that the firm has faced will become apparent. The role of the incubator firm is particularly important in this case, since it has provided Comitas with resources, capabilities, and technological knowledge that are complementary in the firm’s new activity: information and communications technologies services (ICT) to support telemedicine.

Download Full-text

Can Engaged and Positive Employees Delight Customers?

Advances in Developing Human Resources ◽

10.1177/1523422317741886 ◽

2017 ◽

Vol 20 (1) ◽

pp. 103-122 ◽

Cited By ~ 4

Author(s):

Musarrat Shaheen ◽

Farrah Zeba ◽

Pankaj Kumar Mohanty

Keyword(s):

Health Care ◽

Human Resource Development ◽

Human Resource ◽

Work Engagement ◽

Health Care Sector ◽

Work Behavior ◽

Customer Delight ◽

Relationship Of ◽

The Relationship

The Problem Although there have been a plethora of studies on the determinants of customer delight in marketing literature, less attention has been given to understand the role of employees’ work engagement and psychological capital (PsyCap) in satisfying and delighting customers. The objective of the present study is threefold—the first is to examine how engaged employees are positive and efficacious; the second is to investigate how engaged, positive, and efficacious employees delight patients specifically in the health care sector; and the third is to examine how the relationship between employees’ positive PsyCap and customer delight is mediated by beneficiary contact, which is the perception of employees about the meaningful impact of their efforts on their patients. The Solution Previous studies have shown that employees who are absorbed, dedicated, and immersed in their work are more confident and positive at their workplace. Engaged, positive, and confident employees not only keep themselves but also their customers happy and positive through their optimistic outlook and efficacious work behavior. Responses are collected from 200 employees and their 200 patients from different hospitals of India. Hierarchical regression analysis shows a significant and positive relationship between work engagement, PsyCap, and customer delight. Work engagement is found to predict PsyCap and customer delight. Beneficiary contact is found to mediate between the relationship of PsyCap and customer delight. The originality of the article lies in its interdisciplinary approach to understand how engaged and dedicated employees keep themselves and their patients positive and delighted. The Stakeholders This study is of relevance to human resource development (HRD) professionals, customer relationship managers of the health care sector, and also academicians belonging to the disciplines of marketing and human resource management. The findings of this study would help them understand how engaged employees lead to employees’ positive PsyCap and customer delight. Furthermore, they will also understand the vital role of the interface between employees and customers, as beneficiary contact mediates the relationship of employees’ PsyCap and customer delight.

Download Full-text

The mediating role of the extensiveness of strategic planning on the relationship between slack resources and organizational performance

Management Decision ◽

10.1108/md-09-2014-0563 ◽

2015 ◽

Vol 53 (5) ◽

pp. 1023-1044 ◽

Cited By ~ 22

Author(s):

Yasir Fadol ◽

Belal Barhem ◽

Said Elbanna

Keyword(s):

Health Care ◽

Strategic Planning ◽

Organizational Performance ◽

Health Care Sector ◽

Public Hospitals ◽

Slack Resources ◽

Content Type ◽

Mediating Role ◽

The Relationship

Purpose – The purpose of this paper is to improve the understanding of the mediating role of the extensiveness of strategic planning on the relationship between slack resources and organizational performance. Design/methodology/approach – The study uses empirical data gathered from 102 usable replies from private and also public hospitals in the United Arab Emirates (UAE). Findings – The findings indicate the existence of a positive relationship between slack resources and organizational performance and show that the extensiveness of strategic planning plays a mediating role in this relationship. Research limitations/implications – The authors highlight the exploratory nature of the study considering its unusual setting, namely, the UAE’s health care sector. Practical implications – Several implications of the findings for managerial and policy practices in the UAE health care sector are discussed. Originality/value – This study contributes to the existing literature on management, health care, and developing countries by examining the role of the extensiveness of strategic planning in mediating the relationship between slack resources and organizational performance in the health care industry of a developing country.

Download Full-text

A Study on Role of A.I. and Robotics in Health Care Sector: Its Impact and Contribution

Journal of Advanced Research in Embedded System ◽

10.24321/2395.3802.202006 ◽

2021 ◽

Vol 07 (3&4) ◽

pp. 7-14

Author(s):

Devnath Jayaswal ◽

Keyword(s):

Artificial Intelligence ◽

Health Care ◽

Deep Learning ◽

Health Care Sector ◽

Healthcare Sector ◽

Current Scenario ◽

Health Complications ◽

And Robotics ◽

Major Domain

Health Care is one of the major domain sectors of our country. As this domain has many different aspect of implementation, as per the current scenario of Diseases and health complications. This paper will discuss about how, the Artificial Intelligence (A.I.) and robotics can be beneficial and plays a major role on, health care domain with respect to the Efficiently Diagnose, Developing New Medicines, Earlier Detection of Diseases, Advance Treatment Care, A.I-Deep learning For the Critical Decision’s. As this Information will help to give more clarity on what, A.I. & Robotics contributes for the major Diseases Treatment by the advancement of Technology. This can be beneficial for not only Doctors, Patients, or Firm but can also be helpful for citizen people as well. The objective of this paper is to study the role of AI and Robotics in Healthcare Sector and its impact.

Download Full-text

Investigating employee creativity through employee polychronicity and employee resilience: a glimpse of nurses working in the health-care sector

European Journal of Innovation Management ◽

10.1108/ejim-05-2020-0176 ◽

2020 ◽

Vol ahead-of-print (ahead-of-print) ◽

Author(s):

Muhammad Khalid Anser ◽

Zahid Yousaf ◽

Muhammad Sharif ◽

Wang Yijun ◽

Abdul Majid ◽

...

Keyword(s):

Health Care ◽

Quantitative Research ◽

Ordinary Least Squares ◽

Health Care Sector ◽

Employee Creativity ◽

Content Type ◽

Mediating Role ◽

The Impact ◽

The Relationship

PurposeThis study aims to investigate the relationship between employee polychronicity and employee creativity. This study also explores the mediating role of employee resilience in the relationship between employee polychronicity and employee creativity.Design/methodology/approachThis study was based on a quantitative research design, and a survey instrument was used to collect data from doctors and nurses. Ordinary least squares (OLS) regression and four-step Baron and Kenney (1986) approaches were used to check the impact of nurses’ polychronicity on creativity through resilience.FindingsResults proved that employee polychronicity positively influences employee creativity. The finding indicates that employee resilience acts as a mediator in the relationship between employee polychronicity and employee creativity.Originality/valueThe worth of this study rests on the deeper understanding of the employee polychronicity–employee creativity link in the health-care sector. Moreover, by bringing to the fore employee resilience as a mediator of the polychronicity–creativity relationship, this study provided a new vantage point to explore the intricacies concerned with the relationships between polychronicity, resilience and creativity.

Download Full-text

The Effect of Adopting Activity – Based Costing (ABC) on Maximizing Profitability in Jordanian Private Health Care Sector

Asian Journal of Finance & Accounting ◽

10.5296/ajfa.v12i1.15958 ◽

2020 ◽

Vol 12 (1) ◽

pp. 151

Author(s):

Suleiman El-Dalahmeh

Keyword(s):

Health Care ◽

Response Rate ◽

Indirect Costs ◽

Health Care Sector ◽

Private Health Care ◽

Activity Based Costing ◽

Private Hospitals ◽

Survey Sample ◽

Statistical Analysis Program

The aim of this study is to assess the effect of adopting activity - based costing (ABC) On maximizing profitability in Jordanian private health care sector. Stating the role of (ABC) system in maximizing profitability in Jordanian private hospitals, showing the availability of infrastructure and capabilities of needed to adopt and apply the (ABC) in Jordanian private hospitals To achieve the Study objectives, the researcher distributed (110) of the employees in Jordanian private hospitals, to identifying the obstacles that facing Jordanian private hospitals in adopting and applying (ABC) system. to achieve the study objectives, a questionnaire was designed and distributed to survey sample of 110 respondents who worked in Jordanian private hospitals as accountants, financial managers and internal editors. (90) questionnaires were returned and the response rate of which was (81.8%). After using the statistical analysis program "Statistical package for social studies" (SPSS). The study concluded that adopting and applying (ABC) system in Jordanian private hospitals play very important role in reducing cost in a way that maximizing profitability the results also, reveal that the infrastructure and capabilities needed to apply the (ABC) system are available in the Jordanian private hospitals in a medium degree. In addition, the results of the study showed there are a set of obstacles that facing the adoption and application (ABC) system in Jordanian private hospitals related to management, salaries and difficulty in allocating treatment costs to direct and indirect costs. The study recommended attracted qualified and trained persons who can apply (ABC) system and connivance the management of Jordanian private hospitals of the visibility of apply (ABC) system.

Download Full-text

Can the role of the nurse as surgical assistant add value in the Australian public health care sector?

Journal of Perioperative Nursing ◽

10.26550/2209-1092.1108 ◽

2021 ◽

Vol 34 (1) ◽

Author(s):

Toni G Hains ◽

Anojan Navaratnam ◽

Andrew O'Brien ◽

Karen Walsh ◽

Jane Neilsen ◽

...

Keyword(s):

Public Health ◽

Health Care ◽

Health Care Sector ◽

Public Health Care

Download Full-text

The potential beyond IC 4.0: the evolution of business intelligence towards advanced business analytics

Measuring Business Excellence ◽

10.1108/mbe-12-2018-0103 ◽

2019 ◽

Vol 23 (4) ◽

pp. 396-410 ◽

Cited By ~ 3

Author(s):

Milla Ratia ◽

Jussi Myllärniemi ◽

Nina Helander

Keyword(s):

Health Care ◽

Business Intelligence ◽

Health Care Sector ◽

Data Driven ◽

Business Analytics ◽

Private Health Care ◽

Content Type ◽

The Future ◽

New Business

Purpose The private health care sector is seeking to improve their understanding of business processes to be able to improve their performance. The purpose of this paper is to understand the future needs of the private health care sector organizations in terms of business intelligence (BI) and business analytics (BA) to ensure value creation. Design/methodology/approach The four evolution stages of intellectual capital enriched by managerial data-driven approach are used as a framework to point out the future of BI or BA in the private healthcare sector. The research includes private health care organizations, BI vendors and management consultants in Finland. Findings Based on the findings, the private health care is stepping towards a new phase of data-driven decision-making, requiring to change the whole set of mind towards use of data and required capabilities. Moreover, it shows that the future factors of BI varied from practical tools and methods such as predictive and prescriptive analytics along with AI, to more conceptual factors such as social BI co-creation and platforms. Practical implications As an outcome, this study provides an understanding of the role of IC components in the future BI and use of BA as well as provides a valuable insight into the future potential of BI in the private health care sector. Originality/value Data-driven decision-making and seeking for new business opportunities are currently one of the most discussed topics in the private health care sector. By identifying the future opportunities of BI and BA, this study provides a better understanding of the role of IC components and BI in creating potential for new business for private health care.

Download Full-text