CUSTOMER SERVICE THROUGH VALUE CHAIN INTEGRATION

2006 ◽  
pp. 146-151
Author(s):  
Richard E. White ◽  
John N. Pearson
Keyword(s):  
Customer Service ◽  
Value Chain

Information Management Systems in the Supply Chain

2017 ◽  
pp. 469-485
Author(s):  
Maria José Sousa ◽  
Rui Cruz ◽  
Ivo Dias ◽  
Carla Caracol
Keyword(s):  
Supply Chain ◽  
Customer Service ◽  
Value Chain ◽  
Information Exchange ◽  
Information Technologies ◽  
Business Processes ◽  
New Technologies ◽  
Integrated Approach ◽  
Raw Material ◽  
Information Management Systems

This chapter analyzes the importance of technologies as drivers for managing supply chains. The focus will be on the advantages of the use of information technologies to improve company's efficiency to be competitive and for the reduction of costs, improvement of operations, improvement of relationships with customers, suppliers and partners, shortening of delivering times, streamlining and optimization of business processes and operations. The use of new technologies contributes to improve efficiency of supply chain management: raw material suppliers, component manufacturers, finished product manufacturers, wholesalers and retailers. Technologies allow an integrated approach to planning, control and monitoring of product flows, from suppliers to end users. They aim at improve customer service at reduced overall costs, and leads to the development of important relationships with logistics providers, suppliers, and customers in order to enhance information exchange and the coordination of business activities, which are the key advantages of an integrated supply chain with the collaboration among all the participants in the value chain.

Information Management Systems in the Supply Chain

2020 ◽  
pp. 600-616
Author(s):  
Maria José Sousa ◽  
Rui Cruz ◽  
Ivo Dias ◽  
Carla Caracol
Keyword(s):  
Supply Chain ◽  
Customer Service ◽  
Value Chain ◽  
Information Exchange ◽  
Information Technologies ◽  
Business Processes ◽  
New Technologies ◽  
Integrated Approach ◽  
Raw Material ◽  
Information Management Systems

This chapter analyzes the importance of technologies as drivers for managing supply chains. The focus will be on the advantages of the use of information technologies to improve company's efficiency to be competitive and for the reduction of costs, improvement of operations, improvement of relationships with customers, suppliers and partners, shortening of delivering times, streamlining and optimization of business processes and operations. The use of new technologies contributes to improve efficiency of supply chain management: raw material suppliers, component manufacturers, finished product manufacturers, wholesalers and retailers. Technologies allow an integrated approach to planning, control and monitoring of product flows, from suppliers to end users. They aim at improve customer service at reduced overall costs, and leads to the development of important relationships with logistics providers, suppliers, and customers in order to enhance information exchange and the coordination of business activities, which are the key advantages of an integrated supply chain with the collaboration among all the participants in the value chain.

scholarly journals Solving a Demand-Supply Mismatch by Enabling a Value Chain Orientation

2021 ◽  
Vol 7 (4) ◽  
Keyword(s):  
Customer Service ◽  
Value Chain ◽  
Planning Process ◽  
Original Research ◽  
Integrated Planning ◽  
Service Levels ◽  
Demand Planning ◽  
A Value ◽  
Future State ◽  
Inhibitor Analysis

Supply-Demand mismatch is a continuous challenge among suppliers creating poor customer service levels and often leading to higher costs to the entire supply chain, to meet the demands of the customer. This paper will highlight demand-supply mismatch issues between a steel supplier having supply issues with one of its premier automobile customers due to difficulties in forecasting the appropriate demand from the customer. The outcome of the original research was developing a framework for an integrated planning process that overlooks the entire demand planning and management of the customer, in addition to emphasizing the application of demand profiling that enabled to build a novel future state inventory model. In the context of the work published here, an enabler and inhibitor analysis was conducted, that studies the structure and processes within and between firms, to identify any business implications that may affect the demand-supply mismatch.

scholarly journals THE CONCEPT OF LOGISTICS CLUSTERS AND EFFICIENCY OF ECONOMIC ENTERPRISES

2019 ◽  
pp. 351-361
Author(s):  
Robert DMUCHOWSKI
Keyword(s):  
Competitive Advantage ◽  
Customer Service ◽  
Value Chain ◽  
Business Strategies ◽  
Regional Competitiveness ◽  
A Value ◽  
Efficiency And Effectiveness ◽  
Scale Range ◽  
Logistics Activity ◽  
The Impact

In Poland, Europe and worldwide, business strategies are implemented to ensure economic growth as a result of the impact of innovation and regional competitiveness. One of the effective and already proven methods of this strategy is building a competitive advantage based on the development of regional clusters. In their operations, clusters use the benefits of agglomeration, scale, range as well as local facilities resulting from production processes and distribution of knowledge. The concept of logistics clusters perfectly fits the aims of business clusters. The efficiency of logistics processes is perceived through the prism of cluster’s efficiency and effectiveness; the cluster philosophy can be used in logistics activities in order to seek optimization of its processes. Combining a cluster project with a logistics activity is one of the ways to improve competitiveness. Logistics clusters have the ability of a wider use of solutions developed by individual companies forming a cluster as well as solutions developed by companies from other sectors with which such enterprises cooperate. It is possible due to the development of innovative solutions in customer service, based on the experienceand cooperation of enterprises which can be considered as logistic and entities from other sectors of economy. The emergence of logistics clusters is stimulated by processes of internationalization and liberalization of material and capital flows, permanent search for new sources of competitive advantage, e. g. by optimizing logistics processes leading to cost reduction and by minimizing development disproportions of EU regions. The influence of market environment and existing trends causes that the analysis of a value chain and its network of connections as well as the course of processes should lead to a stage of selecting the most beneficial structures of this chain and the sequence of processes in this chain (Obłój, 1998, p. 215). As a consequence, logistics clusters including, for example, companies from freight-transportation-logistics (FTL) industry, will be looking for more effective ways of functioning. While examining the impact of logistics processes implemented in cluster initiatives on company’s financial results, it is necessary to determine the share of logistics costs in total costs and their impact on other areas of this company.

scholarly journals uts e bisnis

2021 ◽  
Author(s):  
Renaldi
Keyword(s):  
Customer Service ◽  
Value Chain ◽  
P Value ◽  
Business Partnership

value chain adalah serangkaian kegiatan bisnis yang mana pada setiap tahapan atau langkahnya mampu meningkatkan nilai atau pemanfaatan pada barang atau jasa yang diproduksi- Manajemen Rantai Pasok adalah sebuah proses yang terpadu dan jelas. Fungsinya untuk membantu memberikan informasi kepada manajemen mengenai pengadaan barang. Tak hanya itu saja, sistem ini juga memuat informasi mengenai hubungan dengan pihak luar seperti vendor atau supplier.- Pemrosesan order elektronik adalah dokumen yang dihasilkan oleh penjual setelah menerima pesanan pembelian dari pembeli yang menetapkan rincian produk atau layanan beserta harga, kuantitas, detil pembeli seperti alamat pengiriman, alamat penagihan, jenis pembayaran beserta syarat- customer service pastinya harus bisa melihat permasalahan yang ada, kemudian menganalisis mengapa keluhan tersebut dapat terjadi. Jika keluhan pelanggan tidak segera diatasi dengan baik, maka hal ini dapat memberikan masalah di kemudian hari- Business partnership atau kemitraan bisnis adalah hubungan hukum yang dibentuk oleh kesepakatan antara dua orang atau lebih untuk menjalankan bisnis sebagai pemilik bersama. Kemitraan adalah bisnis denga

UTS E-BISNIS

2021 ◽  
Author(s):  
Yoga Pangestu
Keyword(s):  
Customer Service ◽  
Value Chain ◽  
Business Partnership

Jelaskan Proses dalam E-bisnis berkaitan secara menyeluruh dengan proses bisnis lainnya, seperti : ( Nilai 50 )- value chain adalah serangkaian kegiatan bisnis yang mana pada setiap tahapan atau langkahnya mampu meningkatkan nilai atau pemanfaatan pada barang atau jasa yang diproduksi- Manajemen Rantai Pasok adalah sebuah proses yang terpadu dan jelas. Fungsinya untuk membantu memberikan informasi kepada manajemen mengenai pengadaan barang. Tak hanya itu saja, sistem ini juga memuat informasi mengenai hubungan dengan pihak luar seperti vendor atau supplier.- Pemrosesan order elektronik adalah dokumen yang dihasilkan oleh penjual setelah menerima pesanan pembelian dari pembeli yang menetapkan rincian produk atau layanan beserta harga, kuantitas, detil pembeli seperti alamat pengiriman, alamat penagihan, jenis pembayaran beserta syarat- customer service pastinya harus bisa melihat permasalahan yang ada, kemudian menganalisis mengapa keluhan tersebut dapat terjadi. Jika keluhan pelanggan tidak segera diatasi dengan baik, maka hal ini dapat memberikan masalah di kemudian hari- Business partnership atau kemitraan bisnis adalah hubungan hukum yang dibentuk oleh kesepakatan antara dua orang atau lebih untuk menjalankan bisnis sebagai pemilik bersama. Kemitraan adalah bisnis dengan

scholarly journals Transformation of Business Models of Retail Enterprises in the Conditions of Digitalization

2020 ◽  
Vol 10 (513) ◽  
pp. 384-391
Author(s):  
N. V. Proskurnina ◽  
Keyword(s):  
Customer Service ◽  
Value Creation ◽  
Value Chain ◽  
Business Models ◽  
Retail Trade ◽  
Digital Revolution ◽  
Shopper Marketing ◽  
Retail Business ◽  
On Line ◽  
Self Service

The article is aimed at generalizing the theoretical and practical principles of transformation of business models of retail enterprises in the digitalization of the economy. The determinants of innovative transformation of retail business models are characterized, which allow, based on internal and external conditions, to critically rethink and adjust the basic principle by which value is created. The need to search for ideas of the latest business models of retail trade, on the basis of which enterprises will be able to be successful and grow rapidly in the conditions of digitalization, is proved. A scientific generalization and systematization of business models of value creation in both off-line and on-line channels is carried out. According to the model of Graf and Schneider, a value chain is defined, which is based on the following primary activities: supply (range, focused on demand); presentation of the product (photo of the product, listing, recommendations, text); marketing and sales (off-line marketing, on-line marketing, sales channels); executing sale and purchase (issue of check, payment methods, risk analysis); logistics (delivery of goods, management of return of goods); customer service (dialogue with the client in social networks, hot-line, chat, on-line self-service). These determinants in the course of value creation can be materialized on the basis of innovative approaches, through multichannel sales, use of brands, pricing management, integration of customers into various processes and shopper marketing (buying marketing), which allows to focus on the decision-making process from the first opinion of the consumer about the purchase of goods and further on, during making the choice. It is noted that the rapid response to changes, the proactive search for new ideas and high readiness for digitalization are triggers of the successful transformation of the business model of retailers in the digital revolution. As the main competencies at the retail enterprises the author defines innovation, digital intelligence and personalization, which must be adequately used to win the competition.

The Value Creation of B2B2C E-Business Mode based on SaaS

2012 ◽  
Vol 10 (3) ◽  
pp. 1-12 ◽  
Author(s):  
Li Zhao ◽  
Shouting Guo
Keyword(s):  
Customer Service ◽  
Inventory Management ◽  
Value Chain ◽  
Business Models ◽  
Business Processes ◽  
Information Service ◽  
Value Added ◽  
Enterprise Information ◽  
Information Construction ◽  
Business Mode

Due to the disadvantage of enterprise information construction in B2B and B2C business models, companies cannot keep up with immediate information in developing customer service, inventory management, and customer web front-end experience. Based on the SaaS information service concept, this paper solves business problems in information technology for introducing the integrated B2B2C E-business mode. To achieve participants’ utility optimization, the business processes based on value chain has been restructured, which reduces the transaction cost by information sharing. SaaS operators provide the professional value added services, including core services, forms services and extensive services.

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