E-Commerce Logistics Service Quality

With the recent developments in technology, globalization, and COVID 19 pandemic, the volume of e-commerce logistics activity has been growing rapidly. However, a literature review for this study indicated that there is a lack of research on commerce logistics service quality. This study intends to fill this gap in the literature. It aims to identify the e-commerce logistics service quality factors that affect customer satisfaction. It is also interested in identifying if there is any relationship between the satisfaction of e-commerce customers and their loyalty. Data from 1562 e-commerce customers living in Turkey were collected via a web-based survey. The results were analysed using structural equation modelling. Timeliness, order condition, order accuracy, and order discrepancy handling were found to have a positive effect on customer satisfaction. A positive relationship between customer satisfaction and customer loyalty was also found.

Formation of marketing strategies of enterprises in the market of logistics services in the context of world trends

The article considers the problems of formation of marketing strategies of enterprises in the market of logistics services in the context of global trends. It was carried out the analysis of global trends and the market of transport and logistics services of Ukraine. It was determined the contribution of the transport and logistics services sector to the economy of Ukraine. The volumes of the market of logistics services in Ukraine are analyzed and their dependence on tendencies of change of business activity in the industry, a situation in the field of foreign trade that is reflected in indicators of change of volume of the rendered transport services is introduced. It was divided the Ukrainian market of transport and logistics services into segments. It was determined the necessity of transformation of institutional support of its functioning in the direction of harmonization with European norms Drivers of European integration for the Ukrainian logistics sector have been identified, which include the rapid development of e-commerce, the use of production technology "just in time" (JIT – just-in-time manufacturing) and migration. The study analyzes the global trends in the development of logistics services and their impact on the principles of marketing strategies in the market of logistics services. It was substantiated the basic theoretical and methodical approaches to the formation of marketing strategies taking into account the specifics of the logistics services market. It was revealed the aspects and directions of realization of strategic development of logistics activity in the context of formation of marketing strategies in the field of logistics.

Selected Warehousing Practices in Bulgarian Trade and Manufacturing Enterprises

Warehousing is an essential logistics activity that has a particularly strong impact on the movement of material flows in the supply chain. That is why in modern business concepts warehouses are an important part of efficient logistics systems. Warehousing management is a complex problem that requires economics and technical knowledge. Based on this, a number of related specifics for the management of these systems could be found in theory and practice. The article presents the results of a survey focused on Bulgarian trade and manufacturing enterprises and reveals some of the warehousing management practices. The scope of the study does not include logistics service providers. Several problems that have an important role in warehousing management are considered as an article focus, such as the characteristics of material flows, main challenges for warehousing systems, degree of integration of warehousing processes, application of quality management and controlling practices, human resources management, sustainable storage practices and usage of information systems and technologies in warehousing. Based on the research data, several conclusions are defined about the practices in warehousing in Bulgaria.

THEORETICAL ASPECTS OF DEVELOPING LOGISTICS ACTIVITIES OF TRANSPORT ENTERPRISES

The need for improvement and development of logistics activities at transport enterprises is determined. The content of the concept of “logistics activity” and theoretical aspects of its development at transport enterprises are revealed. Complex logistics functions and elementary logistics operations are analyzed. The role and place of logistics activity and its influence on the functioning of transport enterprises are substantiated. The efficiency of logistics activity at transport enterprises and directions of its improvement are analyzed. Among the areas identified there are three main: the use of big data (Big Data), cloud logistics and logistics platforms of supply chains, the Internet of Things. Therefore, the availability and use of information platforms and technologies are extremely important in improving the logistics activities of transport companies. With their appearance, it becomes possible to develop various mathematical methods for simplifying logistics tasks and their practical implementation. It is proved that the use of logistics contributes to the achievement of certain competitive advantages by transport enterprises. The opinions of various authors on the definition of the concept of “logistics activities” are considered and a comprehensive definition of the concept is proposed. The system of management of logistic activity of the enterprise, the place and role of the elements of logistic activity is given and it is proved that performance of tasks of logistic activity at each stage of a material flow management raises the competitiveness of the enterprise in the market of transport services.

Evaluation of tanker vehicle selection using a novel hybrid fuzzy MCDM technique

Petroleum product transportation considered as one of the crucial parts of dangerous material transportation is a risky logistics activity. The selection of the appropriate tanker vehicles may be a suitable solution to reduce the risks and increase the efficiency and performance of the fuel transportation companies. However, the selection of a suitable road tanker vehicle is not an easy task for decision-makers as there are many conflicting criteria and many decision alternatives. In addition, decision-makers may have to decide with insufficient information since collecting crisp values may not be possible at all times. Hence, many ambiguities affecting the evaluation results exist in an assessment process performed to select the best tanker vehicle option. This paper suggests a novel integrated fuzzy approach to solve these decision-making problems. Sensitivity analysis is conducted to test the validation of the proposed integrated fuzzy approach and its results was performed by forming 130 scenarios. The results of sensitivity analysis prove that the proposed model can be applied to solve these kinds of decision-making problems.

The essence of the logistics activities of the enterprise in modern business conditions

The article considers the evolution of scientific approaches to the essence of the concept of "logistics activities". In particular, the concepts provided by different scientists from the standpoint of systemic, functional, economic and process approach are systematized. Control objects are defined depending on each approach. The property of logistics activity as interaction with the external environment is emphasized. It is substantiated that the interaction with the external environment occurs through timely and reliable exchange of information. The main prerequisites for the implementation of logistics activities, such as: globalization, technological progress, knowledge economy. The nature and features of each of the prerequisites for the implementation of logistics activities are revealed. The importance of the concept of prevention of negative impact on the environment is emphasized. Within this concept, "green logistics activities" are gaining popularity, which are aimed at saving energy, materials, efficient land use, reducing air pollution, by reducing the number of lands, air, water transport, noise and hazardous waste regulation. A manifestation of the environmental approach in logistics is reversible logistics, i.e. logistics that involves the return of goods and waste. Taking into account the considered approaches, the definition of logistics activity is given.

he Integration of Fuzzy-ISM, Fuzzy-AHP, and Fuzzy-MICMAC Approach under Trapezoid Fuzzy Linguistic to Analyze Enablers of The Logistics Outsourcing Relationship: Mekong Delta, Vietnam Rice Supply Chain Context

The purpose of this paper is to analyze the effects of the factors and determine the importance of these factors to the LO relationship with the desire to improve the efficiency in logistics activities of the supply chain. An integrated approach including Fuzzy Interpretation Structure Model (FISM), Fuzzy Cross-Impact Matrix Multiplication Applied to Classification (FMICMAC) analysis, Fuzzy Analytic Hierarchy Process (FAHP) is structured in reaching this purpose. Specifically, the impact of factors on the LO relationship will be determined through the FISM-FMICMAC method, then FAHP will use the results from this FISM-FMICMAC analysis step to perform the determination of the level of importance of contributing factors to the LO relationship. The fuzzy number formats of this paper are all in trapezoidal format. To evaluate the proposed framework, a typical example of logistics activity in the Mekong Delta Rice Supply Chain (SuC) was selected. The results have shown the impact level of 14 factors on the LO relationship under 4 clusters (Dependent, Linkage, Independent Autonomous). Finally, only the 10 most outstanding of the 14 factors were used to conduct FAHP analysis to find the global weightages which contribute to the LO relationship by each factor.

Organizational and economic support of logistics activities of machine-building enterprises

The ways to build an effective organizational and economic mechanism for managing the logistics activities of machine-building enterprises are considered in the article. A theoretical definition of the concepts of logistics activity and logistics system are provided, taking into account their complexity and multidimensional nature. The concepts are defined taking into account the specifics of industrial enterprises. The development of the engineering sector of the national economy was analyzed. It was determined that the machine-building complex is in crisis, which is associated with the loss of links between production cooperation, and the need to enter the new markets of the European Union, the standards of which do not correspond to the quality indicators of the manufactured machine-building products. Accordingly, among the priorities of engineering enterprises, it is determined to ensure the renewal and modernization of production capacities, which is complicated by the financial and economic policies of the country as a whole. Therefore, ensuring the competitiveness of engineering enterprises depends on building effective organizational and economic mechanisms for operational activities. A key element of the operational activities of machine-building enterprises is logistics activities. Therefore, the issues of establishing the organizational and economic support of the logistics systems of the machine-building complex are of high relevance. The separate functions of logistics activity as the operational process of economic entities are defined in the article. Separate elements of logistics activity are described and structured, and defined as a single operating system. The algorithm for the building of the organizational and economic mechanism for providing the logistics system was determined taking into account the specifics of the machine-building complex.

Analysis of Logistics Startups Development in the EU Countries and Ukraine

Introduction. Accelerating technological development is a driving force of innovative entrepreneurship inall areas. Young and creative people offer to the market their non-standard solutions in the form of startupprojects. Currently, the development of a startup ecosystem reflects country’s interest in and promotion of newtechnologies.Problem Statement. The efficiency of transport and logistics activities reflects the development of the infrastructure of a country as a whole and significantly affects the efficiency of economic activities. The development and implementation of logistics startups, given the experience of advanced economies, may help find solutions to certain problems of industry and its further development.Purpose. The purpose is to analyze the market of logistics startups of the EU Member States and Ukraine, todetermine the directions of its further development.Materials and Methods. In the research, general and special methods have been used: analysis and synthesisfor determining the sectoral structure of formation and development of startups in the EU and Ukraine; correlation analysis for establishing the dependence between the indicators of development of startup ecosystems and indices of logistic activity of countries, grouping for distributing logistic startups of the EU and Ukraine countries by clusters; graphical method for designing a roadmap for logistics startup development.Results. The current sectoral structure of the EU and Ukrainian startups has been researched, the share oftransport and logistics projects has been determined. The EU and Ukraine rankings in terms of the indicators of the development of startup ecosystems and logistic activity have been analyzed. The correlation analysis has shown a sufficiently close relationship between countries' ratings of startup ecosystems and logistics activity. The mainlogistics startups of the EU and Ukrainian countries are grouped in certain clusters of logistics startups. A roadmap for the development of logistics and transport startups for the EU and Ukraine has been proposed.Conclusions. To date, logistics startups are not among the priorities for the market development in the EU and Ukraine. However, logistical activity in the country may be not only one of the areas where startups are developed, but also a part to the infrastructure of the startup ecosystem. Both the EU Member States and Ukraine are expected to develop startups in high-tech clusters in the future.