From Tacit Knowledge to Organizational Knowledge for Successful KM

Author(s):  
Kiku Jones ◽  
Lori N. K. Leonard
2017 ◽  
Vol 35 (5) ◽  
pp. 994-1012 ◽  
Author(s):  
Fatemeh Navidi ◽  
Mohammad Hassanzadeh ◽  
Ali Zolghadr Shojai

Purpose Employees, as the most important assets of an organization, acquire a great deal of experience, skills and knowledge throughout the time period they work for the organization. If their skills and technical knowledge are not documented properly, these will be lost once the employees leave the organization. Therefore, documentation is necessary for preserving this invaluable knowledge, avoiding duplication and preventing repeated mistakes that occurred in the past and, providing the junior staff with experiences gained by their predecessors. Thus, this research aims to elaborate on the role of organizational knowledge management (KM) as an essential tool for turning tacit knowledge into explicit knowledge and sharing the gained experiences with others. Design/methodology/approach This research is developmental applied research with qualitative approach and it was conducted using thematic analysis method. This method includes a semi-structured interview with 18 researchers conducting research projects at the Satellite Research Institute under the supervision of the Iran Space Agency. Findings The projects contain knowledge that is a combination of “know why”, “know what”, “know who” and “know how”. A large amount of this knowledge is, indeed, the tacit knowledge. Most of this tacit knowledge is not reflected in the project documents. Generally, the documents contain results only and they do not include experience, technical details, methodology, analysis and mistakes that were made during research activities. Documentation challenges fall into three major types: technical, human resources and administrative. Originality value Considering the necessity of documentation within the knowledge transfer process and its important role in KM; and, with respect to the lack of technical knowledge and experience transfer observed in the documents of Satellite Research Institute, this research proposes some steps that need to be taken to turn the knowledge sharing into an organizational culture.


Author(s):  
Gino Maxi ◽  
Deanna Klein

The purpose of this chapter is to present research findings and address the Generational Differences Relative to Data-Based Wisdom. Data-Based Wisdom is defined as the use of technology, leadership, and culture to create, transfer, and preserve the organizational knowledge embedded in its data, with a view to achieving the organizational vision. So what will comparing Generational Differences effectively do to help achieve organizational vision? If you don't know your history, you are doomed to repeat it; therefore, with the accumulation of ever growing data, understanding the necessary steps to store them properly and ability to retrieve them in an efficient manner are both explicit and tacit knowledge that are outside the scope of the conventional multi-disciplined approach to achieving organizational objectives. With time, technology, leadership, and culture have transformed into more than tangible items, social leadership concepts, and learned behavioral patterns. The latter three ideas have evolved along with the technological advances infused into society as we know it today. Therefore, the value and emphasis to develop and maintain intricate and efficient knowledge management databases suitable to create, transfer, and preserve organizational knowledge embedded in its data has never been more vital. The importance will continue to grow as changes in technology, leadership concepts, and culture continue to inundate.


Author(s):  
Henrique S. Mamede

Knowledge management is still a problem for many organizations and at two different levels: tacit knowledge, which typically resides in the head of each individual and gets lost for the organizations when a person goes to work with a different company; and explicit knowledge, which presents growing costs for its dissemination in the organization. In the chapter, the author proposes a model to address those problems, taking for base the SECI (socialization, externalization, combination, and internalization) model, originally developed for knowledge management, together with an e-learning platform and a set of activities as tools to implement a working solution. Such models have the ability to solve organizational knowledge problems, implementing a knowledge management process, allowing the transformation of tacit knowledge into explicit knowledge.


Author(s):  
Mamadou Tadiou Kone

This chapter proposes a state-of-the-art survey on the emerging field of Semantic Organizational Knowledge. This concept refers to the technologies of the Semantic Web and Linked Data applied to the principles and procedures of organizational knowledge. Originally, organizational Knowledge is described as the ability of employees of an organization to exercise judgment based on the history and collective understanding of a particular context. Researchers have identified the existence of several types of knowledge in organized contexts including explicit knowledge, tacit knowledge, cultural knowledge, and embedded knowledge. Along these lines, a number of issues must be addressed in order to apply Semantic Web and Linked Data technologies. The main objective of this chapter is to demonstrate that there exists substantial research that supports the use of the Semantic Web or Linked Data technologies to effectively support all aspects of knowledge creation, sharing, distribution, and acquisition.


Organizational knowledge is a conceptual construct that reflects the convergence of all individual knowledge fields in an organization. That means all explicit and tacit knowledge fields, or changing the paradigm all cognitive, emotional, and spiritual individual fields of knowledge. The result of this integration process is performed in interactive and iterative modes by organizational integrators. Although there are many debates concerning the building up of organizational knowledge from the individual fields, the practice demonstrates that such a dynamic does exist and it encompass knowledge transfer processes from individuals to groups, and from groups to the whole organization. It is a synchronization between individual knowledge fields and the organizational knowledge along the ontological dimension. Organizational knowledge became a strategic resource in the last decades of business development and intelligent managers can transform it into a sustainable competitive advantage for the organization.


2015 ◽  
Vol 53 (5) ◽  
pp. 957-983 ◽  
Author(s):  
Lin Yang

Purpose – Due to the scanty of theoretical attempts to link entrepreneurial cognitions to strategic change momentum (SCM) and to explore moderating effects of organizational knowledge structures in the relationship, the purpose of this paper is to examine the relationship between entrepreneurial cognitions and SCM, as well as the moderating effects of organizational knowledge structures by drawing on the institutional theory and resource-based view. Design/methodology/approach – Using analysis of covariance, multivariate analysis of variance, and hierarchical regression analysis, the data of 229 enterprise samples are used to empirically test the hypotheses. Findings – The empirical results indicate that two dimensions of entrepreneurial cognitions, arrangement and willingness cognitions, will positively influence SCM, with organizational knowledge structures as a moderator. Specifically, explicit knowledge decreases the positive relationship between entrepreneurial arrangement cognitions and SCM, and tacit knowledge increases the positive relationship between entrepreneurial arrangement, willingness and ability cognitions and SCM. However, entrepreneurial ability cognitions have no significant effect on SCM, and explicit knowledge does not moderate the relationship between entrepreneurial willingness and ability cognitions and SCM. Practical implications – From the results of this study, the paper can derive some important managerial implications that entrepreneurs should holistically understand the concept of entrepreneurial cognitions in Chinese context as well as strengthen the innovation of their internal management institutions and consolidate their institutional platforms for improving entrepreneurial cognitive efficacy. Moreover, strategic control ability should be further enhanced for China’s entrepreneurs, and also the dynamic balances during the conversion process between tacit knowledge and explicit knowledge should be promoted so as to optimize the organizational knowledge structures. Originality/value – By integrating entrepreneurial cognitions, organizational knowledge structures, and SCM into a unified theoretical framework, the paper empirically examines the theoretical problems about the interactions among the three variables involved. The findings can broaden the research perspectives and deepen the research field of strategic change, and also provide managerial implications for cultivating entrepreneurs and optimizing organizational knowledge structures under the context of China.


2018 ◽  
Vol 6 (4) ◽  
pp. 308
Author(s):  
Chen Wei ◽  
Wang Qi

<em>Based on perspective of cooperative innovation in supply chain, a conceptual model for the effect of external social capital, inter-organizational knowledge trading on enterprise innovation performance is proposed and empirically tested using the data collected from 256 enterprises in supply chain through the structural equation modeling. The external social capital consists of external cognitive capital, external relationship capital, external structure capital and external position capital in this paper. Inter-organizational knowledge trading is divided into explicit knowledge trading and tacit knowledge trading. The results show that external structure capital and external position capital have significant positive impact on explicit knowledge trading, tacit knowledge trading and enterprise innovation performance. External cognitive capital has significant positive impact on explicit knowledge trading and tacit knowledge trading, it does not impact enterprise innovation performance significantly. Although external relationship capital has significant positive impact on tacit knowledge trading, it does not impact explicit knowledge trading and enterprise innovation performance significantly. Finally, we also find that explicit knowledge trading and tacit knowledge trading have significant positive impact on enterprise innovation performance.</em>


In the chapter about cognitive knowledge, the author introduced the dyad of explicit-tacit knowledge developed by Ikujiro Nonaka and his colleagues. This dyad represents the conceptual framework of the dynamic theory of organizational knowledge creation. The breakthrough of this theory is the SECI model, which consists of four knowledge conversion processes: socialization (from tacit knowledge to tacit knowledge), externalization (from tacit knowledge to explicit knowledge), combination (from explicit knowledge to explicit knowledge), and internalization (from explicit knowledge to tacit knowledge). All of these knowledge conversion processes may happen in Ba, a dynamic context where interactions between people take place. The purpose of this chapter is to present the main concepts and ideas of the dynamic theory of organizational knowledge creation developed by Nonaka and his colleagues, a theory that represents a major contribution to the development of knowledge management.


Big Data ◽  
2016 ◽  
pp. 1613-1627
Author(s):  
Gino Maxi ◽  
Deanna Klein

The purpose of this chapter is to present research findings and address the Generational Differences Relative to Data-Based Wisdom. Data-Based Wisdom is defined as the use of technology, leadership, and culture to create, transfer, and preserve the organizational knowledge embedded in its data, with a view to achieving the organizational vision. So what will comparing Generational Differences effectively do to help achieve organizational vision? If you don't know your history, you are doomed to repeat it; therefore, with the accumulation of ever growing data, understanding the necessary steps to store them properly and ability to retrieve them in an efficient manner are both explicit and tacit knowledge that are outside the scope of the conventional multi-disciplined approach to achieving organizational objectives. With time, technology, leadership, and culture have transformed into more than tangible items, social leadership concepts, and learned behavioral patterns. The latter three ideas have evolved along with the technological advances infused into society as we know it today. Therefore, the value and emphasis to develop and maintain intricate and efficient knowledge management databases suitable to create, transfer, and preserve organizational knowledge embedded in its data has never been more vital. The importance will continue to grow as changes in technology, leadership concepts, and culture continue to inundate.


Author(s):  
Iris Reychav ◽  
Jacob Weisberg

The question of whether or not it is “worthwhile” for employees to share their knowledge has received a great deal of attention in the literature, which focuses on the technological factors that motivate knowledge sharing (Duffy, 2000). However, the ethical aspect regarding the question of knowledge ownership is discussed in only a partial way in Wang’s (2004) model, where he examines employees’ desire to share (or not to share) the knowledge they possess. This internal conflict is based on employees’ having to choose between their own personal interests and their ethical understanding about organizational ownership of all employee-based knowledge. This article will elaborate on and examine the implications of knowledge sharing at the individual level. Employees, who manage to find the balance between their own personal interests and their ethical understanding about organizational ownership of employee-based knowledge, will engage in a high rate of knowledge sharing activities in the organization. Goals of Managing Organizational Knowledge Sharing. An organization’s desire to manage its knowledge sharing activities is based on the need to capture, catalog and store the organization’s knowledge and transform it into knowledge that is both easily and immediately accessible to the organization and its members (Gupta & Govindarajan, 2000). The goal of knowledge sharing is to support and encourage the creation, transference, application and use of knowledge within the organization (Reychav & Weisberg, 2005). Scholars, researchers and practitioners alike express an increasing interest in the subject of organizational knowledge sharing between the individual employee and the organization, and among employees themselves (Almashari, Zairi, & Alathari, 2002). Types of Knowledge. One of the classifications of organizational knowledge differentiates between two types of knowledge: explicit knowledge and tacit knowledge (Polanyi, 1958); explicit knowledge represents the knowledge that is accessible to all organization employees, while tacit knowledge represents the personal knowledge possessed by individual employees. Organizations seek to obtain employees’ tacit knowledge and convert it into explicit knowledge, which can then be easily transferred to the organization’s technological systems and networks. In this manner, the knowledge is distributed throughout the entire organization (Inkpen & Dinur, 1998; Ruppel & Harrington, 2001), thereby increasing the organization’s human capital (its employees). Conflicts of Interest. Organizations invest in developing their human capital (Nahpiet & Ghoshal, 1998). As a result, employees expand their knowledge and expertise in order to create a personal competitive advantage within the organization and the market (Carlile, 2002). Knowledge is a resource and individuals who possess knowledge use it to acquire positions of power and control both within the organization and outside of the organization. Therefore, organizations that attempt to gain their employees’ knowledge (mainly of the tacit type) and make it accessible may, in the process, create a conflict of interests between the individual who possesses the knowledge and the organization that is interested in acquiring this knowledge (Storey & Barnett, 2000). Hence, the main question is: Why would employees be motivated to share their personal knowledge with the organization at the risk of losing their relative power and advantage over the organization and the market? This question is even more complicated in light of the employee’s other conflicting considerations: the understanding that the organization has ownership rights over the personal knowledge the employee acquires while employed by the organization, conflicting with employees’ desire to realize their own personal interests by achieving a position of power/status.


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