Operating Model – Governance, Sponsorship, and Framework

2021 ◽  
pp. 15-27
Author(s):  
Robert Fantina ◽  
Andriy Storozhuk ◽  
Kamal Goyal
Keyword(s):  
Author(s):  
Magnus Nord ◽  
Magnus Ysander ◽  
Tim Sullivan ◽  
Mayur Patel

OBJECTIVE: In 2012, Patient Safety (PS) in AstraZeneca was facing a situation with multiple challenges, scientifically and structurally. To meet these and support AstraZeneca’s ambition to return to growth after years of patent expiry, we undertook a project to fundamentally revisit ways of working to create an organisation set up to provide strategic safety in support of drug project decision-making. METHOD: In this paper, we describe the challenges we faced, the project to deliver changes to respond to them, and the methodology used. The project had two main components: creating a new operating model and simplifying the procedural framework. RESULTS: It was delivered in a focused effort by internal PS resources with cross-functional input. The framework simplification resulted in a 71% reduction in procedural documents and a survey of PS staff revealed an increase in satisfaction of 10%–20% across all scores. CONCLUSIONS: With >3 years of observation time, this project has provided AstraZeneca with a PS organisation able to provide strategic safety, supporting successful portfolio delivery, while ensuring patient safety and maintaining compliance with global pharmacovigilance regulations. It has driven efficiency and set the foundation for continued organisational evolution to meet future business needs in an everchanging environment.


Author(s):  
Christina Joy Ditmore ◽  
Angela K. Miller

Mobility as a Service (MaaS) is the concept through which travelers plan, book, and pay for public or private transport on a single platform using either a service or subscription-based model. Observations of current projects identified two distinct approaches to enabling MaaS: the private-sector approach defined as a “business model,” and the public sector approach that manifests as an “operating model.” The distinction between these models is significant. MaaS provides a unique opportunity for the public sector to set and achieve public policy goals by leveraging emerging technologies in favor of the public good. Common policy goals that relate to transportation include equity and access considerations, environmental impact, congestion mitigation, and so forth. Strategies to address these policy goals include behavioral incentivization and infrastructure reallocation. This study substantiates two models for implementing MaaS and expanding on the public sector approach, to enable policy in favor of the public good.


Author(s):  
Jean-François Fava-Verde

The paper examines the early development of the Victorian inland telegraph, and more precisely the telegraphic despatches, or telegrams, as they became widely known. The first telegram service in Britain was launched by the Electric Telegraph Company two decades before nationalization of the telegraphs in 1870. It is argued that this service was not as innovative as the electric telegraph technology that underpinned it. Attention is drawn to the parallels between the telegram and mail services. To this end, the evolution of postal communication is first explored, with a focus on the nineteenth century, when innovations such as mail-trains and prepayment by stamp considerably accelerated the mail and increased the volume of letters from 67 million in 1839 to a staggering 741 million in 1865. It was in this context that the telegram service was introduced to the public. The operating model adopted by the Electric Telegraph Company to deliver this service is deconstructed to show the similarities with the mail service and to demonstrate that a telegram was not always faster than letter post.


Author(s):  
Christian Bosse ◽  
Jan Schulz
Keyword(s):  

Author(s):  
Tao Bo ◽  
Yue Chen ◽  
Can Wang ◽  
Yunwei Zhao ◽  
Kwok-Yan Lam ◽  
...  

Author(s):  
Anshu Premchand ◽  
M. Sandhya ◽  
Sharmila Sankar

<span>In our experience of having worked with financial institutions for over 19 calendar years, we have seen that application development, maintenance and operations teams have a very silo-ed existence. In today's ever more fluid market, it is imperative for these teams to be very agile in their response to business needs. While development teams are trying to adopt agile and devops practices, operations and maintenance teams are sometimes forgotten in this transformation journey even though they play a very crucial role in managing customer facing systems. In this paper, we focus on application operations for their simplification, outline the post production challenges faced by the operations teams, assistance required from the development teams and need for coordination &amp; harmony between application development and operations teams. We use the example of a financial organization where we are currently helping in simplification of application support processes using two key levers of cloud and devops adoption to highlight the path to simplification. We outline the solution levers we used, solution tenets, solution approach and considerations. We also share a target state model and regulated key functions &amp; activities within the model as well as an interim operating model and a target operating model.</span>


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