scholarly journals Human Factors Guidance for Building a Computer-Based Procedures System: How to Give the Users Something They Actually Want

Author(s):  
Walter E. Gilmore
Keyword(s):  
Author(s):  
Jessica M. Ray ◽  
John S. Barnett

As training researchers and developers, we strive to understand and produce effective and efficient training. Research suggests the most effective form of instruction is individualized human tutoring. Yet this is rarely the most efficient form of instruction monetarily or in instructor time. Technological advances and a vision of effective, yet more efficient, computer based tutors has led to the development of sophisticated new training technologies such as Intelligent Tutoring Systems (ITSs). These systems have yet to reach their full forecast potential. In this paper we theorize that issues key to successful advancement of ITSs are human factors issues. Primary of these issues is determining how technology mediation impacts not only cognition, but also other key learning issues such as affect, emotions, motivation, and trust.


1983 ◽  
Vol 27 (6) ◽  
pp. 455-458
Author(s):  
Richard Halstead-Nussloch ◽  
Mark C. Detweiler ◽  
M. Peter Jurkat ◽  
Elissa L.A. Hamilton ◽  
Leon S. Gold

The undergraduate human factors course was improved at the Stevens Institute of Technology. The objectives of the course improvement were twofold: 1) to increase the quality of the course, and 2) to increase enrollment. Computer-based modules were developed and implemented to achieve these objectives. Three primary findings emerged from their use. First, students finished the course with a firm grounding in the empirical and experimental methods of human factors. Second, students generated more design solution alternatives by using the modules. Third, course enrollment increased by seventy-five percent.


1988 ◽  
Vol 32 (18) ◽  
pp. 1237-1240
Author(s):  
J. Peter Kincaid ◽  
Richard Braby ◽  
John E. Mears ◽  
A.J.G. Babu

This paper describes current developments in automating the processes to author technical information (TI) and deliver it using microcomputers. It describes desirable characteristics which support the presentation of TI for technicians varying in skill levels. Addressed are human factors issues relating to information access, user acceptance, and display formats. Programming is being done in Smalltalk/V, an object oriented language, on a Zenith 248 computer, which is compatible with the IBM PC/AT. The project emphasizes low cost authoring and delivery of information which traditionally has been contained in paper technical manuals. Our intent is to support the Department of Defense initiative to shift from paper to paperless technical manuals.


Author(s):  
David R Desaulniers ◽  
Stephen Fleger

Since 1980 the Institute of Electrical and Electronics Engineers (IEEE) has supported development of human factors (HF) standards. Within IEEE, Subcommittee 5 (SC5) of the Nuclear Power Engineering Committee develops and maintains HF standards applicable to nuclear facilities. These standards are structured in a hierarchical fashion. The top-level standard (IEEE Std. 1023) defines the HF tasks required to support the integration of human performance into the design process. Five lower tier documents (IEEE Std. 845, 1082, 1289, 1786 and 1707) expand upon the upper tier standard. Presently, two new HF standards projects are underway; one to provide HF guidance for the validation of the system interface design and integrated systems operation and another for designing and developing computer-based displays for monitoring and control of nuclear facilities. SC5 is also involved in outreach activities, including sponsorship of a series of conferences on human factors and nuclear power plants.


1981 ◽  
Vol 25 (1) ◽  
pp. 243-244
Author(s):  
Richard Halstead-Nussloch

A project, aiming to improve the undergraduate laboratory course in human factors, is ongoing at Stevens. It is funded by the National Science Foundation and Stevens. Six instructional modules are either developed or under development. The modules use computers to first give students a direct hands-on experience of critical concepts and phenomena, and then have them infer design criteria from simulated data. The computer tools appear to qualitatively change the course from one of passive absorbtion of human factors concepts and principles to active development of these concepts, principles and design criteria.


Author(s):  
Tim Arnold ◽  
Helen J. A. Fuller

Automatic speech recognition (ASR) systems and speech interfaces are becoming increasingly prevalent. This includes increases in and expansion of use of these technologies for supporting work in health care. Computer-based speech processing has been extensively studied and developed over decades. Speech processing tools have been fine-tuned through the work of Speech and Language Researchers. Researchers have previously and continue to describe speech processing errors in medicine. The discussion provided in this paper proposes an ergonomic framework for speech recognition to expand and further describe this view of speech processing in supporting clinical work. With this end in mind, we hope to build on previous work and emphasize the need for increased human factors involvement in this area while also facilitating the discussion of speech recognition in contexts that have been explored in the human factors domain. Human factors expertise can contribute through proactively describing and designing these critical interconnected socio-technical systems with error-tolerance in mind.


Author(s):  
Gerald V. Barrett ◽  
Carl L. Thornton ◽  
Patrick A. Cabe

The human factors aspects of a computer-based information storage and retrieval system were evaluated in three government intelligence services using questionnaire and interview techniques. It was found that many factors entered into satisfaction with the information system, including familiarity, ease of use, and importance. Other relevant factors included training in the use of the system, amount and type of information to meet needs in the system, and tolerances of individuals for irrelevant material in the output of searches. The interaction of these factors is discussed in relation to satisfaction with the system.


Author(s):  
David M. S. Peace ◽  
Ronald S. Easterby

The paucity of human factors work in computer system design is noted, and reasons for this are elaborated with particular reference to computer-based management information systems. The main obstacle to such human factors endeavor would appear to be the lack of appropriate investigatory techniques. To remedy this deficiency a method is proposed which derived from the field of psychotherapy. Pilot studies are reported which demonstrate the technique and indicate how the data obtained may be interpreted. An appraisal of the potential of this technique in the management information system field is presented.


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