Exploring Effects of Digitalization on Sustainability in the Logistics Service Industry

As a new field in the service industry, logistics is growing rapidly and is regarded as a fundamental industry in a national economy. Its development is an important symbol of a country’s modernization and national strength. It also works as an accelerator in economic development. At the initial stage of transforming traditional logistics service to a modern logistics service in China, logistics enterprises have encountered many difficulties and problems including an imbalanced supply and demand, distempered industrial structure, faultiness of serving process and backwardness of logistics technology since 2005.Compared with developed countries, there is a great gap between Chinese logistics enterprises and advanced countries’ in the aspects of service concepts, model, and content and techniques. Therefore, based on the service innovation driving model theory, the authors analyze the integrated innovation model of logistics enterprises, logistics technology and network model, and the value-added service model. The authors select Shenzhen China Overseas Logistics Co. LTD (COL) as the empirical object to analyze its operation of technology and non-technology innovation and summarize its inner and outer driving force on promoting service innovation.

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A Study of Regional Comparison on Productive Efficiency of Logistics Service Industry in China

Applied Mechanics and Materials ◽

10.4028/www.scientific.net/amm.135-136.146 ◽

2011 ◽

Vol 135-136 ◽

pp. 146-150 ◽

Cited By ~ 1

Author(s):

Ying Jie Song ◽

Cui Cui Lv

Keyword(s):

Service Industry ◽

Regional Distribution ◽

Productive Efficiency ◽

Remarkable Feature ◽

Logistics Service ◽

Regional Coordination ◽

Central Regions ◽

Input Redundancy ◽

Basic Infrastructure ◽

Capital Intensive

This paper, based on the analysis of the innate properties of productive activities of logistics service industry, constructs input and output index based on SUPER-SBM DEA model. The paper empirically selects provincial data of China in 2008, evaluates the score of productive efficiency of logistics service industry in various regions and then explores the approaches to promote productive efficiency according to related slack variables analysis. According to the analysis, the overall efficiency in logistics service industry in China is comparatively low and there is a remarkable feature in its regional distribution. The efficiency in eastern regions is comparatively higher with the western regions following it and that in central regions is the worst. There exists larger input redundancy in the process of developing the logistics service industry. Thus, regional coordination of the logistics service industry should be emphasized and basic infrastructure investment should also be strengthened. Personnel quality should be improved and meanwhile redundancy should be reduced. Marketization degree of logistics service industry should be improved and capital-intensive industry of logistics service industry should be upgraded.

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Logistics Services in the 21st Century

Service Science and Logistics Informatics - Advances in Logistics, Operations, and Management Science ◽

10.4018/978-1-61520-603-2.ch019 ◽

2010 ◽

pp. 359-378 ◽

Cited By ~ 6

Author(s):

Marcus Thiell ◽

Sergio Hernandez

Keyword(s):

Supply Chain ◽

21St Century ◽

Business Models ◽

Service Industry ◽

Service Providers ◽

Service Program ◽

Logistics Service ◽

Logistics Service Providers ◽

Logistics Services ◽

The Cross

Due the cross-functional character of logistics tasks and the cross-organizational structure of most logistics chains, the logistics service industry is strongly affected by business dynamics. Since the 1950s, this industry has experienced a variety of changes; While logistics was traditionally concerned with the fulfilment of functions like transportation and warehousing, modern logistics service offerings also encompass services like network design and carbon footprint assessment. But not just the scope of logistics services has changed. Additionally logistics business models developed from 1PL to 4PL, indicating a shift from the provision of execution tasks to tactical tasks and from fragmented logistics solutions to integrative logistics solutions for complete logistics chains. As a consequence, logistics service providers at the beginning of the 21st century have many options to configure their service offerings. But which options exist to comply with the requirements in a modern competition being fought supply chain versus supply chain rather than firm versus firm? After analyzing the dynamics in the logistics service industry and the importance of logistics for an effective and efficient supply chain management, this chapter will focus on options how logistics service providers can construct single logistics services (service architecture), their logistics service program (service program architecture) and their appearance on the market (service provider architecture) in order to fulfil their role within today’s supply chains and to improve supply chain performance.

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Research on Innovation Mechanism and Model of Logistics Enterprise

Innovations in Logistics and Supply Chain Management Technologies for Dynamic Economies ◽

10.4018/978-1-4666-0267-0.ch014 ◽

2012 ◽

pp. 227-252 ◽

Cited By ~ 1

Author(s):

Zhang Mu ◽

Li Wenli ◽

Luo Jing ◽

Ye Xiang ◽

Ren Congying ◽

...

Keyword(s):

Industrial Structure ◽

Service Industry ◽

Supply And Demand ◽

Service Innovation ◽

Value Added ◽

Developed Countries ◽

Logistics Enterprise ◽

Logistics Service ◽

Logistics Enterprises ◽

Driving Model

As a new field in the service industry, logistics is growing rapidly and is regarded as a fundamental industry in a national economy. Its development is an important symbol of a country’s modernization and national strength. It also works as an accelerator in economic development. At the initial stage of transforming traditional logistics service to a modern logistics service in China, logistics enterprises have encountered many difficulties and problems including an imbalanced supply and demand, distempered industrial structure, faultiness of serving process and backwardness of logistics technology since 2005.Compared with developed countries, there is a great gap between Chinese logistics enterprises and advanced countries’ in the aspects of service concepts, model, and content and techniques. Therefore, based on the service innovation driving model theory, the authors analyze the integrated innovation model of logistics enterprises, logistics technology and network model, and the value-added service model. The authors select Shenzhen China Overseas Logistics Co. LTD (COL) as the empirical object to analyze its operation of technology and non-technology innovation and summarize its inner and outer driving force on promoting service innovation.

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Practices of Scenario Planning in the Logistics Service Industry

The Future of Logistics ◽

10.1007/978-3-8349-9764-7_7 ◽

2008 ◽

pp. 145-184

Keyword(s):

Service Industry ◽

Scenario Planning ◽

Logistics Service

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Alignment mechanisms for supplier-initiated innovation: Results from the logistics service industry

Journal of Purchasing and Supply Management ◽

10.1016/j.pursup.2019.100575 ◽

2019 ◽

Vol 25 (5) ◽

pp. 100575

Author(s):

Carl Marcus Wallenburg ◽

Dennis Johne ◽

Marzenna Cichosz ◽

Thomas J. Goldsby ◽

A. Michael Knemeyer

Keyword(s):

Service Industry ◽

Logistics Service

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An Analysis of Service Failures and Recovery Strategies in the Turkish Third Party Logistics Service Industry

Transactions on Maritime Science ◽

10.7225/toms.v09.n01.003 ◽

2020 ◽

Vol 9 (1) ◽

pp. 35-50

Author(s):

Nazlı Gülfem Gidener ◽

Durmuş Ali Deveci

Keyword(s):

Service Industry ◽

Service Providers ◽

Service Recovery ◽

Third Party ◽

Third Party Logistics ◽

Business Relationships ◽

Service Failures ◽

Logistics Service ◽

Logistics Service Providers ◽

Recovery Strategies

Service literature indicates that both service failure and service recovery have a strong impact on the business relationships between service providers and their customers. The purpose of this research is twofold: to explore and analyze the most common service failures and implemented recovery strategies in Turkish third party logistics service industry and examine their impact on business relationships. Critical Incident Technique (CIT) was used. Thus, information on critical incidents were collected from both third party logistics service providers (3PLs) and their customers, failures and recovery strategies were categorized and the impact of service failures and recovery strategies on future relationships between customers and 3PLs examined. The findings indicate that service failures are most frequently encountered in customer services and port operations and that symbolic service recovery is the most common recovery strategy implemented by third party logistics service providers. The findings also show that third party logistics service providers and carriers are the most common sources of failure in third party logistics services.

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Flexibility, collaboration and relationship quality in the logistics service industry

Asia Pacific Journal of Marketing and Logistics ◽

10.1108/apjml-08-2017-0170 ◽

2018 ◽

Vol 30 (3) ◽

pp. 555-570 ◽

Cited By ~ 4

Author(s):

Shihyu Chou ◽

Chi-Wen Chen ◽

Ya-Ting Kuo

Keyword(s):

Relationship Quality ◽

Structural Equation ◽

Service Industry ◽

Service Providers ◽

Equation Modeling ◽

Cross Sectional Survey ◽

Cross Sectional ◽

Content Type ◽

Logistics Service ◽

Antecedents And Consequences

PurposeThe purpose of this paper is to examine the relationship between competitive capabilities, including flexibility and collaboration between logistics service providers (LSPs) and their customers, and relationship quality, as measured by trust, dependence and commitment.Design/methodology/approachA total of 309 logistics managers were invited to participate in this study and structural equation modeling was performed to analyze the measurement and structural models.FindingsThe results show that both flexibility and collaboration positively influence trust and dependence. Moreover, dependence does not appear to influence commitment. Finally, the authors hypothesize and find that trust plays an important role in the research model and positively increase commitment.Research limitations/implicationsThe main limitation of this study is that this study used a cross-sectional survey approach to collect data on all research variables. Compared with longitudinal data, cross-sectional data might not be able to demonstrate completely the temporal sequence of the antecedents and consequences, which might result in spurious cause-effect inferences.Practical implicationsThe findings offer several important implications for LSPs. First, the findings imply that LSPs need to make their customers want to share useful information related to operations and logistics. Second, flexibility plays an important role in forming customers’ trust in logistics service industry.Originality/valueLittle research has been done on combining a resource-based view (RBV) and relationship marketing (RM) together in logistics service context. Therefore, this study advances the RBV and RM and adds value to the literature by demonstrating the applicability of the observed relationships among LSPs.

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