Purpose: The aim of this paper is to determine, theoretically and empirically,
which strategies are most commonly used to manage conflict situations and to
what extent conflict management strategies have an effect on knowledge transfer
between owners and successors in family businesses in Bosnia and Herzegovina.
This research empirically establishes a link between conflict management
strategies and knowledge transfer.
Methodology: In addition to theoretical conceptualization, the
paper presents quantitative empirical research confirming the validity of the
proposed hypothesis.
Results: The results of the research show that owners who tend to use the
integrating, obliging and compromising conflict management strategies, attach
more importance to succession planning and transfer of knowledge and experience
to successors. In contrast, dominant leaders are less willing to plan for succession,
as they would prefer to retain all the crucial information and decision-making authority
and are therefore reluctant to share their knowledge and power.
Conclusion: Relevant conflict
management strategies can be implemented to help maintain family relationships
and ensure business continuity. Learning effective conflict management techniques
is important for anyone involved in a family business. Thus, managing
conflict is important for the success and longevity of
family businesses.