Chatbot for Technical Support, Analysis of Critical Success Factors Using Fuzzy Cognitive Maps

Author(s):  
Miguel Angel Quiroz Martinez ◽  
Segundo Estuardo Mayorga Plua ◽  
Monica Daniela Gomez Rios ◽  
Maikel Yelandi Leyva Vázquez ◽  
Daniel Humberto Plua Moran
2021 ◽  
Vol 8 (10) ◽  
Author(s):  
Charles Too ◽  
Emily Bomett ◽  
Catherine Kiprop

<p>Cloud computing technology is a distributed computing approach whereby users access shared resources under various service models through the internet. It allows individual access to information technology resources through the internet upon demand. Cloud computing is an essentially growing terminology in the IT world and has become increasingly present in the life of institutions of higher learning. Institutions of higher learning consider cloud computing and construction of digital content platforms as a way of enhancing resource utilization and improvement of service delivery. The sudden and frenzied rush for cloud computing by universities has been aggravated by exponential growth in data traffic and the need for innovative learning such as e-learning and virtual classrooms amid COVID 19 pandemic (Kenya Education Network-KENET, 2021). Perhaps it is from that realization and the need to adhere to COVID 19 protocols that most public universities in Kenya have adopted cloud computing. In this study, we sought to find out the critical success factors for adoption of cloud computing in public universities in Kenya. The study set out three (3) objectives and consequently three (3) null hypotheses to guide it. Quantitative research design was adopted for this study. Similarly, International Business Machines-IBM (2011) model for cloud adoption offered theoretical guidance. At a confidence interval of 95%, an online sample size calculator was used to arrive at three hundred and sixty two (362) respondents out of six thousand two hundred (6200) target population. Proportionate stratified random sampling technique and an online list randomizer were used to select respondents in the selected universities to participate in the study. Multiple regression was used to test the hypotheses in this study based on empirical data obtained by a survey questionnaire of thirty nine (39) questions from the two (2) public universities. Multiple regression results showed significant positive effect of Management Support (β=.257), Technical Support (β=.353), and User Preparedness (β=.475) on adoption of cloud computing at p&lt;.05. Regression results gave a coefficient of determination R2=.908 which means 90.8% of the variation in adoption of cloud computing can be explained by Management Support, Technical Support, and User Preparedness combined. Based on the coefficient of determination (R2), the three null hypotheses (H01, H02, &amp; H03) were rejected at p&lt;0.05. Regression analysis showed that Management Support, Technical Support and User Preparedness are critical success factors in cloud adoption in public universities in Kenya. This study provides new and relevant insights to literature on cloud adoption in higher education service in Kenya.</p><p> </p><p><strong> Article visualizations:</strong></p><p><img src="/-counters-/edu_01/0984/a.php" alt="Hit counter" /></p>


2009 ◽  
Vol 17 (01) ◽  
pp. 1-24 ◽  
Author(s):  
ALAN CARSRUD ◽  
MALIN BRÄNNBACK ◽  
LEIF NORDBERG ◽  
MAIJA RENKO

This paper reports on a comparative quasi-experiment of how perceptions of entrepreneurial growth strategies differ between students, managers and technology entrepreneurs. The differences in perceptions as to what critical factors drive three strategies: no growth, market share growth and annual profit growth across to stages: start-up and take-off are measured. The ranks of the critical success factors are the dependent measures and the strategies and the phases the independent variables. Results show that experience impacts the ability to distinguish between strategies. Results also show that the perceptions of the critical success factors significantly differ between the groups. Hence even experience will yield quite different cognitive maps.


2017 ◽  
Vol 10 (1) ◽  
pp. 5-18
Author(s):  
Chintamani Gautam

This paper aims to identify the Critical Success Factors (CSFs) of Public Private Partnership (PPP) in hydropower secter of Nepal. The study was based on a survey of 141 experts and practitioners involved in private and public hydropower projects. The study revealed that project technical feasibility, favorable legal framework, good governance, transparent procurement process and macro-economic stability were identified as most CSFs of PPPs. The comparative analysis of rank, found that among the 21 CSFs, four factors: macro-economic condition, employment opportunities, government’s technical support and government’s managerial support were considered equally important CSFs by the public and private sector respondents. It is concluded that for the success of PPPs in hydropower sector, the concerned authorities should use private sector more efficiently, specially for the technical support and government for devising favorable legal framework for the PPP projects. This study offers some insights on CSFs for policy makers concerning the successful implementation of PPPs in hydropower sector. Key Words: Public private partnership, Hydropower sector, Critical success factors. Mr. Gautam is Lecturer at Public Youth Campus, Tribhuvan University.


2014 ◽  
Vol 27 (5) ◽  
pp. 561-575 ◽  
Author(s):  
Ahmet Can Kutlu ◽  
Cigdem Kadaifci

Purpose – Total quality management (TQM) is a process and philosophy to achieve customer satisfaction in long term by improving the products, processes and services effectively and efficiently. TQM implementation is turning into a complex practice due to the increasing number of effective factors and key elements labelled as critical success factors (CSFs). The purpose of this paper is to analyse the relations between CSFs of TQM and to provide decision makers has a clear picture of relations by determining the most affecting – both the number of CSFs which this factor affects and the its effect degree on relevant CSFs are higher comparing to other factors – of this factors affected factors – both the number of CSFs and their effect degree on these factors are higher – that influences a successful TQM implementation. Design/methodology/approach – The paper refers to fuzzy cognitive maps (FCMs) that allow dynamic modelling of a system in consideration of a complex network structure and the effects of factors to each other. The method demonstrates causal representations between CSFs under uncertainty to represent the relations and interaction between them and performs qualitative simulations to analyse the factors that have the highest impact on continuous improvement of quality management process. The evaluations are performed by five academicians whose professions are on both the areas of TQM and FCM. Findings – FCM analysis shows how the most affecting and affected factors influence the other CSF in order to manage a successful TQM implementation. Originality/value – The critical factors of TQM implementation are in the focus of most of the empirical studies in the literature. However, none of them considers the dynamic interactions between the factors. This study employs FCM to explore the CSFs that influence the TQM implementation process considering the relations among them to observe the most affecting and affected factors based on the changes of determined CSFs.


2018 ◽  
Author(s):  
Franka Cadée ◽  
Marianne J. Nieuwenhuijze ◽  
Antoine L. M. Lagro-Janssen ◽  
Raymond de Vries

Sign in / Sign up

Export Citation Format

Share Document