Information and Communication Technology Platform Design for Public Administration Reform: Tensions and Synergies in Bangalore, India

2014 ◽  
pp. 135-169
Author(s):  
Shefali Virkar
Keyword(s):  
Public Administration ◽  
Information And Communication Technology ◽  
Communication Technology ◽  
Platform Design ◽  
Technology Platform ◽  
Public Administration Reform ◽  
Information And Communication

Flow Experience among Information and Communication Technology Users

2008 ◽  
Vol 102 (1) ◽  
pp. 29-39 ◽  
Author(s):  
Alma M. Rodríguez-Sánchez ◽  
Wilmar B. Schaufeli ◽  
Marisa Salanova ◽  
Eva Cifre
Keyword(s):  
Public Administration ◽  
Information And Communication Technology ◽  
Communication Technology ◽  
Daily Life ◽  
Three Dimensional ◽  
Flow Experience ◽  
Information And Communication ◽  
Positive Experiences ◽  
Technology Users ◽  
Flow Experiences

The use of technologies is more common in daily life; working with technologies might be associated with positive experiences such as flow. However, there is little empirical research on flow experiences in technology settings. The main aim of this study was to confirm the three-dimensional construct of flow, i.e., absorption, enjoyment, and intrinsic interest, among 517 Information and Communication Technology users [234 students whose mean age was 23 yr. ( SD = 3.8)] from different areas of study, mainly Law, Public Administration, Chemistry, and Psychology, and 283 employees [whose mean age was 33 yr. ( SD = 7.8)] of 21 different companies from various sectors of production, namely, public administration, industrial production, and services. Analysis showed, as expected, flow is a three-dimensional psychological construct and invariant among samples of technology users. Practical and theoretical implications as well as further research are discussed.

Can Information and Communication Technology Help Reduce Corruption? How So and Why Not: Two Case Studies from South Asia

2004 ◽  
Vol 3 (3) ◽  
pp. 347-373 ◽  
Author(s):  
Rumel Mahmood
Keyword(s):  
Public Administration ◽  
Information And Communication Technology ◽  
Communication Technology ◽  
Andhra Pradesh ◽  
Government Reform ◽  
Government Information ◽  
The Past ◽  
Indian State ◽  
Information And Communication ◽  
Citizen Interactions

AbstractThe deployment of electronic governance over the past few years has enabled citizens to access government information and services with more ease and less cost. Unfortunately, the majority of governments embracing these technologies and making the citizen-government interaction easier to navigate are found primarily in the industrialized West. One exception is India, which is the focus of this paper. Beyond viewing electronic governance as a means of facilitating state-citizen interactions, I explore the linkages between electronic governance and corruption deterrence, and by doing so, fill in a crucial void in the current literature. After reviewing successful ICT-led government reform efforts in the West from public administration literature, a simple model is proposed to determine how these technologies may come to be utilized for reform. The model is then applied to the Indian state of Andhra Pradesh and the neighboring government of Bangladesh to test the salience of the variables, and to determine why the former may be more successful than the latter.

scholarly journals Information and Communication Technology (ICT) Governance Processes: A Case Study

Information ◽  
2020 ◽  
Vol 11 (10) ◽  
pp. 462
Author(s):  
Edna Dias Canedo ◽  
Ana Paula Morais do Vale ◽  
Rafael Leite Patrão ◽  
Leomar Camargo de Souza ◽  
Rogério Machado Gravina ◽  
...  
Keyword(s):  
Public Administration ◽  
Information And Communication Technology ◽  
Communication Technology ◽  
Planning Process ◽  
Maturity Level ◽  
Execution Monitoring ◽  
Information And Communication ◽  
Ict Service ◽  
Governance Processes

Information and Communication Technology (ICT) Governance is increasingly necessary and present in organizations aiming to improve the maturity of their ICT processes. This paper presents an analysis of the ICT Governance processes of a Brazilian Federal Public Administration agency. To assess the maturity of the ICT Governance processes, we surveyed and diagnosed the processes performed by the agency and organized a series of meetings/discussions to assist in the improvement and modeling of the processes related to the ICT Contract Planning process. As a result, we proposed improvements and identified the maturity level of the existing ICT processes, also assessing the awareness of employees of the General Coordination of Information Technology regarding these processes. Our findings reveal that the agency still needs to implement the following processes: (1) ICT People Management; (2) Business Process Modeling (Automated/to Automate); (3) Change Management; (4) Execution Monitoring of the ICT Projects and Services Portfolio; and (5) ICT Service Continuity Management. We also identified several artifacts that need to be implemented by the agency in different processes and collected survey participants’ suggestions about new processes to improve the maturity in ICT Governance.

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