Analyzing Perceived Quality of Health Care Services: A Multicriteria Decision Analysis Approach Based on the Theory of Attractive Quality

2018 ◽  
pp. 211-235 ◽  
Author(s):  
Evangelia Krassadaki ◽  
Evangelos Grigoroudis
Keyword(s):  
Health Care ◽  
Decision Analysis ◽  
Quality Of Health Care ◽  
Health Care Services ◽  
Perceived Quality ◽  
Multicriteria Decision Analysis ◽  
Analysis Approach ◽  
Multicriteria Decision ◽  
Care Services

scholarly journals Perceived quality of health care services among people with osteoarthritis – results from a nationwide survey

2015 ◽  
pp. 1255 ◽  
Author(s):  
Gudmund Grønhaug ◽  
Jon Hagfors ◽  
Ingebjørg Borch ◽  
Nina Østerås ◽  
Kåre Birger Hagen
Keyword(s):  
Health Care ◽  
Quality Of Health Care ◽  
Health Care Services ◽  
Nationwide Survey ◽  
Perceived Quality ◽  
Care Services

scholarly journals A Social Network Approach to the Estimation of Perceived Quality of Health Care

2017 ◽  
Vol 11 (1) ◽  
pp. 219-231
Author(s):  
Giulia Carletti ◽  
Nicola Soriani ◽  
Martina Mattiazzi ◽  
Dario Gregori
Keyword(s):  
Health Care ◽  
Health Care Providers ◽  
Quality Of Health Care ◽  
Health Care Services ◽  
Scale Up ◽  
Perceived Quality ◽  
Care Providers ◽  
Care Services ◽  
Annual Survey

Background:Measuring service quality aids health care providers to recognize specific and unmet needs of patients. Nevertheless, perceived quality of health care services (PQC) is often investigated with inadequate techniques which may lead to biased results.Objective:The aim of the present study is to develop a proof-of-concept for estimating the PQC using the scale-up estimator, with reference to a concrete assessment in patients of a major Oncology Hospital in Veneto (IOV). Results have then been compared with those collected by the Customer Relations Office (CRO) after the annual survey conducted with traditional questionnaire based techniques.Material and Methods:Seven hundred and eighty-three sets consisting of two questionnaires were handed out to IOV patients between 26 and 28 November 2012. The first questionnaire was the CRO annual one composed by 15 direct questions about the perception of quality satisfaction rate using a Likert scale. The second questionnaire was the scale-up (NSUM) one, composed by 20 indirect questions, 5 of which were reproducing the main target of CRO for estimating PQC.Results:The comparisons made over 299 sets of questionnaires showed differences between the two techniques. Network Scale-Up Method (NSUM) questionnaire seems to be able to produce lower estimates of PQC with respect to the CRO annual questionnaire. In some cases, the NSUM showed dissatisfaction rates which are 20-fold higher respect to CRO.Conclusion:NSUM could be a promising method for assessing the perceived quality of care.

The role of electronic medical records in improving the quality of health care services: Comparative study

2019 ◽  
Vol 127 ◽  
pp. 63-67 ◽  
Author(s):  
Omar Ayaad ◽  
Aladeen Alloubani ◽  
Eyad Abu ALhajaa ◽  
Mohammad Farhan ◽  
Sami Abuseif ◽  
...  
Keyword(s):  
Health Care ◽  
Comparative Study ◽  
Electronic Medical Records ◽  
Quality Of Health Care ◽  
Medical Records ◽  
Health Care Services ◽  
Care Services

scholarly journals Community perception of quality of (primary) health care services in a rural area of Limpopo Province, South Africa: a qualitative study

Curationis ◽  
2005 ◽  
Vol 28 (2) ◽  
Author(s):  
T-AB Mashego ◽  
K Peltzer
Keyword(s):  
Health Care ◽  
Primary Health Care ◽  
Health Care Services ◽  
Preventive Health Care ◽  
Perceived Quality ◽  
Limpopo Province ◽  
Care Services ◽  
Primary Health ◽  
Primary Health Care Services

The aim of the study was to survey perceptions of quality of (primary) health care services provided in rural communities in the Limpopo province. Ten focus groups discussions were held with community members chosen by convenience from public places from four villages in the central region of the Limpopo Province. The sample included 42 women and 34 men (76 participants). Results indicated perceived quality discussed within the following categories: (1) conduct of staff (reception, communication, discrimination, care and compassion, respect for privacy), (2) technical care (examination, explanation of treatment, responsiveness, treatment outcomes), (3) health care facility, (4) health care organisation, (5) drugs (availability, explanation, effectiveness, payment), and (6) waiting time. The findings suggest some satisfaction with free basic and preventive health care and social services provided but there is a need to look closely into the interpersonal dimension of the services provided, provision of medication with adequate explanation to patients on the medication given, and on structural aspects, there is need for the government to give support to the clinics to provide adequate services. Improving drug availability, interpersonal skills (including attitudes towards patients) and technical care have been identified as the three main priorities for enhancing perceived quality of primary health care and health policy action.

Service and quality of medical services

10.12737/8242 ◽  
2014 ◽  
Vol 8 (8) ◽  
pp. 3-12
Author(s):  
Елена Данилина ◽  
Elena Danilina ◽  
Екатерина Яковлева ◽  
Ekaterina Yakovleva ◽  
Татьяна Бутова ◽  
...  
Keyword(s):  
Health Care ◽  
Patient Satisfaction ◽  
Health Care Services ◽  
Health Care Organizations ◽  
Perceived Quality ◽  
Medical Services ◽  
Care Services ◽  
Medical Institutions

The article defines the scientific and terminological problems of researching services in the field of services, the basic problems of the evaluation of services in health care organizations. On the basis of a systematic approach to the category of quality of medical services the article investigates patient satisfaction with the perceived quality of service, shows the role of consumer expectations in the evaluation of the perceived quality of services and finds that the requirements for the service in medical institutions are underestimated. On the basis of studies the authors identify behaviors of consumers of budgetary medical services organizations, develop a model of consumer activities, which differs from the existing ones that along with the economic component the model is complemented with communication components. The approbation of the authors´ model for health care services shows a characteristic pattern of consumer activity of budgetary organizations. The article highlights the factors of subjective judgment of health care consumers in assessing perceived quality. Based on the study of patient satisfaction the authors develop a hierarchical model of the perceived quality of health services, as well as the place of services defined in the model.

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