Studying Social Software Adoption by Management Consultants: Use and Application Categories for Knowledge Management

2015 ◽  
pp. 101-126
Author(s):  
Malte Martensen ◽  
Stephanie Ryschka ◽  
Markus Bick
Keyword(s):  
Knowledge Management ◽  
Social Software ◽  
Software Adoption ◽  
Management Consultants

The Personal Research Portal

2011 ◽  
pp. 400-414
Author(s):  
Ismael Peña-López
Keyword(s):  
Knowledge Management ◽  
Management System ◽  
Knowledge Management System ◽  
Virtual Network ◽  
Social Software ◽  
Software Applications ◽  
Private And Public ◽  
Public Exposure ◽  
And Diffusion ◽  
Personal Research

The author of this chapter proposes the concept of the Personal Research Portal (PRP) – a mesh of social software applications to manage knowledge acquisition and diffusion – as a means to create a digital identity for the researcher, an online public notebook and personal repository, and a virtual network of colleagues working in the same field. Complementary to formal publishing or taking part in events, and based on the concept of the e-portfolio, the PRP is a knowledge management system that enhances reading, storing and creating at both the private and public levels. Relying heavily on Web 2.0 applications easy to use, freely available – the PRP automatically implies a public exposure and a digital presence that enables conversations and network weaving without time and space boundaries.

A Model for Knowledge and Innovation in Online Education

2011 ◽  
pp. 254-268
Author(s):  
Jennifer Ann Linder-VanBerschot
Keyword(s):  
Knowledge Management ◽  
Online Education ◽  
Critical Reflection ◽  
Systems Design ◽  
Social Software ◽  
Online Environment ◽  
Instructional Systems Design ◽  
Instructional Systems ◽  
Participatory Technologies ◽  
New Framework

The objective of this chapter is to introduce a model that outlines the evolution of knowledge and sustainable innovation of community through the use of social software and knowledge management in an online environment. Social software presents easy-to-use, participatory technologies, thus bringing increased interaction with others and a diversity of perspectives into the classroom. Knowledge management provides the opportunity to capture and store information so that content and learning can be personalized according to learner preferences. This model describes a circuit of knowledge that includes instructional systems design, individualization of learning, interaction and critical reflection. It also represents a new framework within which communities develop and become more sustainable.

A Model for Knowledge and Innovation in Online Education

2011 ◽  
pp. 302-316
Author(s):  
Jennifer Ann Linder-VanBerschot
Keyword(s):  
Knowledge Management ◽  
Online Education ◽  
Critical Reflection ◽  
Systems Design ◽  
Social Software ◽  
Online Environment ◽  
Instructional Systems Design ◽  
Instructional Systems ◽  
Participatory Technologies ◽  
New Framework

The objective of this chapter is to introduce a model that outlines the evolution of knowledge and sustainable innovation of community through the use of social software and knowledge management in an online environment. Social software presents easy-to-use, participatory technologies, thus bringing increased interaction with others and a diversity of perspectives into the classroom. Knowledge management provides the opportunity to capture and store information so that content and learning can be personalized according to learner preferences. This model describes a circuit of knowledge that includes instructional systems design, individualization of learning, interaction and critical reflection. It also represents a new framework within which communities develop and become more sustainable.

Measuring the Success of Social Software Adoption in the Firm

2012 ◽  
Vol 2 (2) ◽  
pp. 34-47 ◽  
Author(s):  
Melanie Steinhüser ◽  
Stefan Smolnik ◽  
Uwe Hoppe
Keyword(s):  
Theoretical Study ◽  
Social Aspects ◽  
Social Software ◽  
Is Success ◽  
Software Adoption ◽  
The People ◽  
Study Results ◽  
Multiple Case ◽  
Theoretic Foundations

Recently, the use of social software has gained enormous popularity in many organizations. However, despite its development from a trend topic to a well established technology, there is little theoretical study on how to measure the success of this kind of information system. Allowing for the unique characteristics of social software, the author assumes that existing IS success models are not applicable to social software without modifications. Therefore, this article aims to develop a model for measuring social software success, which is based on theoretic foundations and the findings of a multiple case study. Results show that existing models are not able to represent all dimensions which are relevant in this context. Especially social aspects related to the organization and the people within have to be taken into account.

Emerging enterprise social software knowledge management environments: current practices and future challenges

2010 ◽  
Vol 7 (3/4) ◽  
pp. 328 ◽  
Author(s):  
Dimitris Bibikas ◽  
Iraklis Paraskakis ◽  
Alexandros G. Psychogios ◽  
Ana C. Vasconcelos
Keyword(s):  
Knowledge Management ◽  
Social Software ◽  
Future Challenges ◽  
Current Practices

Exploring use and benefit of corporate social software

2016 ◽  
Vol 18 (3) ◽  
pp. 277-296
Author(s):  
Alexander Stocker ◽  
Johannes Müller
Keyword(s):  
Knowledge Management ◽  
Data Analysis ◽  
Large Scale ◽  
Objective Evaluation ◽  
Social Software ◽  
Content Type ◽  
Survey Results ◽  
Corporate Social ◽  
Usage Data

Purpose To measure the success of corporate social software (CSS), interviews, surveys, content and usage data analysis have been commonly used in practice. While interviews and surveys are only capable of making perceived use and benefits transparent, usage data analysis reveals many objective facts but does not allow insights into potential user-benefits. Hence, the purpose of this paper is to link both perspectives to advance CSS success measuring. Design/methodology/approach The research case is References+, a Corporate Social Software developed at Siemens to facilitate worldwide sharing of knowledge, experiences, and best practices since 2005. References+ currently has around 15,000 registered members located in more than 80 countries. This paper evaluates results from a user survey with nearly 1,500 responding employees and links all survey results to the corresponding participant’s data on platform use to generate additional insights. Findings The paper generates findings on how CSS is used in practice and how it is perceived by employees of a large-scale enterprise. Furthermore, it explores how a combination of subjective and objective evaluation methods can be applied to advance the state-of-the-art in measuring use and benefits. By linking CSS usage data to corresponding survey data, the paper provides results on what type of use of CSS may create what type of benefit. Practical implications This study encourages practitioners to take advantage of a variety of instruments for measuring the benefits of CSS. It generates numerous arguments for practitioners on how to make the benefit of CSS more transparent to financial-oriented decision-makers to successfully defend knowledge management projects against shrinking IT budgets. Originality/value This paper is one of the first attempts to explore the relationship between “perceived use” and “perceived benefits” measured by surveys and “factual use” measured by CSS usage statistics for knowledge management research. The findings of this paper may empower the role of user surveys in generating additional insights on use and benefits.

Personal Knowledge Management Skills for Lifelong-Learners 2.0

2011 ◽  
pp. 298-315 ◽  
Author(s):  
M. C. Pettenati ◽  
M. E. Cigognini ◽  
E. M.C. Guerin ◽  
G. R. Mangione
Keyword(s):  
Knowledge Management ◽  
Higher Order ◽  
Personal Knowledge ◽  
Social Software ◽  
Management Skills ◽  
Lifelong Learners ◽  
Lifelong Learner ◽  
Personal Knowledge Management

In this chapter the authors identify the Personal Knowledge Management (PKM) pre-dispositions, skills and competences of the current effective lifelong-learner 2.0. They derive a PKM-skills model centred on a division into basic PKM competences, associated with social software Web practices of create-organize- share, and Higher-Order skills (HO-skills), which identify enabling conditions and competences which favour the advanced management of one’s personal knowledge (PK). To derive the PKM-skills model we addressed a survey to 16 interviewees who can be defined as expert lifelong-learners 2.0. The HO-skills branch out into four macro competences, identified as connectedness, ability to balance formal and informal contexts, critical ability and creativity.

Sign in / Sign up

Export Citation Format

Share Document