Personal Knowledge Management: An Analysis of Benefits and Challenges of Using Web 2.0 Technologies at the Individual Level

<p>This research investigates the benefits and challenges of using Web 2.0 technologies (Wikis, Blogs, Facebook, Twitter, etc.) for personal knowledge management (PKM). It focuses on the challenges and benefits of using these technologies at the individual level to find out how realization of the key benefits and mitigation of challenges can improve personal performance in software engineering companies. This research also investigates the influence of PKM skills proposed by Dorsey (2000) in realising benefits and minimising challenges. Methods of data collection involved semi-structured interviews with three middle level managers and three software developers from four multinational software engineering companies. Qualitative research methods were used for analysing data. To explore benefits and challenges of using Web 2.0 technologies for PKM, a general inductive analysis strategy (Thomas, 2006) was used. This approach helped the researcher to derive concepts and themes which emerged from the raw data. Analysis also drew on and extended Dorsey‟s PKM skill model (2000) to identify which benefits and challenges of using Web 2.0 technologies can be addressed by PKM skills. Results from this study highlighted three important benefits of using Web 2.0 technologies for PKM: improved time saving, improved collaboration, and improved communication across hierarchical barriers. Ease of use of technologies and ease of organising information were found to be enablers of the technologies for effective management of personal knowledge. Results also showed four important challenges of using Web 2.0 tools for PKM: inaccurate and inappropriate information, lack of participation, lack of knowledge about the nature of technologies, and security sensitive. Findings of this study highlighted the importance of PKM skills to realise benefits of Web 2.0 technologies and minimise their challenges. The benefits and challenges of using Web 2.0 technologies have direct impact on individual performances. If employees are aware of these challenges, and have appropriate PKM skills, they will be able to improve their individual performances. The researcher suggests an extension of the Dorsey‟s PKM skill model (2000). Furthermore, in order to enable better understanding about the impact of PKM skills on individual performances using Web 2.0 tools a tentative model is proposed at the end of the study, which needs to be further explored in future studies.</p>

Personal Knowledge Management: An Analysis of Benefits and Challenges of Using Web 2.0 Technologies at the Individual Level

<p>This research investigates the benefits and challenges of using Web 2.0 technologies (Wikis, Blogs, Facebook, Twitter, etc.) for personal knowledge management (PKM). It focuses on the challenges and benefits of using these technologies at the individual level to find out how realization of the key benefits and mitigation of challenges can improve personal performance in software engineering companies. This research also investigates the influence of PKM skills proposed by Dorsey (2000) in realising benefits and minimising challenges. Methods of data collection involved semi-structured interviews with three middle level managers and three software developers from four multinational software engineering companies. Qualitative research methods were used for analysing data. To explore benefits and challenges of using Web 2.0 technologies for PKM, a general inductive analysis strategy (Thomas, 2006) was used. This approach helped the researcher to derive concepts and themes which emerged from the raw data. Analysis also drew on and extended Dorsey‟s PKM skill model (2000) to identify which benefits and challenges of using Web 2.0 technologies can be addressed by PKM skills. Results from this study highlighted three important benefits of using Web 2.0 technologies for PKM: improved time saving, improved collaboration, and improved communication across hierarchical barriers. Ease of use of technologies and ease of organising information were found to be enablers of the technologies for effective management of personal knowledge. Results also showed four important challenges of using Web 2.0 tools for PKM: inaccurate and inappropriate information, lack of participation, lack of knowledge about the nature of technologies, and security sensitive. Findings of this study highlighted the importance of PKM skills to realise benefits of Web 2.0 technologies and minimise their challenges. The benefits and challenges of using Web 2.0 technologies have direct impact on individual performances. If employees are aware of these challenges, and have appropriate PKM skills, they will be able to improve their individual performances. The researcher suggests an extension of the Dorsey‟s PKM skill model (2000). Furthermore, in order to enable better understanding about the impact of PKM skills on individual performances using Web 2.0 tools a tentative model is proposed at the end of the study, which needs to be further explored in future studies.</p>

Personal Knowledge Management to Enhance the Effectiveness of Teacher Learning Management in Lao PDR

This study was intended to search the vital factors and indicators of personal knowledge management and the effectiveness of teacher learning management for primary school teachers in Lao PDR. A survey research design was employed to 600 teachers with the purpose of testing the goodness-of-fit of the identified vital factors and indicators with the empirical data. The results revealed that an entire of 30 indicators were recognized from 10 vital factors. The structural relationship model of personal knowledge management to enhance the effectiveness of teacher learning management indicators was found to be in parallel to the empirical data, with χ2 =382.319, df=342, χ 2/df=1.117, CFI=0.997, TLI=0.996, RMSEA=0.030, and SRMR=0.030. The results contribute significantly to knowledge with orientation to recommending a measurement model which can be referred by primary school teachers in Lao PDR in particular on how to utilize personal knowledge management skills to enhance their learning management capabilities.

Personal Knowledge Management of Jabodetabek Urban Community in Indonesia in Facing Digital Era

This study discusses how personal knowledge management in Jabodetabek urban community (stand for Jakarta, Bogor, Depok, Tangerang, Bekasi) in Indonesia, as a multi-ethnic nation with a thick oral culture is facing the digital era. The urgency of this research is to be able to build awareness and managing knowledge effectively in society. This research uses quantitative approach with case study method. Data is collected using the Google-form questionnaire between January-July 2018. Respondents are determined by non-probability sampling methods, obtained 224 respondents. The findings show that the strategy of gaining knowledge is at the highest level, while knowledge sharing is at the lowest level. In addition, the community has not fully utilized knowledge in this digital era. They focus on knowledge about hobbies, entertainment, and health. It was concluded that individuals who, on average, were students and office workers, showed effectiveness of knowledge management that were not optimally integrated, thus hampering the development of knowledge itself. Ideally individuals actively share knowledge for mutual progress, Jabodetabek communities are still passive, and sharing knowledge in close environment that are related to school or office assignments. This issue can be developed using a qualitative approach in order to gain deeper understanding of personal knowledge management from cultural perspective.

Interaction between Feedback Types of Interactive Videos Used in Flipped Classroom and Learning Styles of Talented Students in Developing Personal Knowledge Management Skills and Achievement

This study aims at exploring Interactive Videos (IV) used in Flipped Classroom (FC) and their feedback types and Learning Styles (LS) of Talented Students (TS) in developing Personal Knowledge Management Skills (PKMS) and achievement. The study was conducted on 51 STS from Hail Gifted Care Center in KSA, where they divided into four experimental groups depending on their LS and IV’s feedback. The study occurred during the first term of the academic year 2019–2020. In the FC based on IV, no statistical differences between the TF and AF were present in interactive videos on the achievement or PKMS for talented students. Also, no statistical differences between the LS (convergent–distant) in the total PKMS and achievement for STS were present when applying interactive videos–based flipped classrooms, same for statistical interaction effects between the TF–AF, save for some interaction effects in some knowledge management skills (conveying, analysis, organizing). Future research could address the diminishing motivation incurred with the interactive videos-based flipped classrooms. Specifically, how to design IV–based FCs with feedback types that encourage students to develop KPMS

Studying the Relationship between Emotional Intelligence and Problem–solving Skills of Individuals from Personal Knowledge Management Perspective

In today’s advanced economies, knowledge has been converted into a key economic resource and a contributing factor for organizational success. In nature, knowledge requires to be managed by each person in order to yield the concept of personal knowledge management (Drucker). In many scientific records, the relationship between personal emotional intelligence, problem–solving, and the psychological traits including emotional intelligences has been stressed. The present paper has aimed to study the association between the emotional intelligence dimensions and personal knowledge management. Hence, this research is a descriptive survey. The data collection tool was a questionnaire including 37 questions and the statistical sample consisted of 302 individuals from the students, experts, and active managers in the field of knowledge management. The Cronbach’s alpha coefficient was used to achieve the questionnaire’s reliability coefficient, while the facial and content validity was confirmed by knowledge management experts. The research data was analyzed by statistical methods and Pearson’s correlation coefficient. Emotional intelligence was measured according to the Goleman’s model in five dimensions, including motivation, self–awareness, self-regulation, empathy, and social skill. According to data analysis, there is a positive and significant correlation between the education level and capabilities of people in personal knowledge management. All the emotional intelligence dimensions are of a positive and significant relationship with personal knowledge management. Likewise, the research findings proved a significant relationship between personal knowledge management’s four aspects and the five dimensions of emotional intelligence.

KEY DRIVER OF KNOWLEDGE WORKER PRODUCTIVITY: THE ROLES OF PERSONAL KNOWLEDGE MANAGEMENT 2.0 AND DIGITAL COMPETENCE

This research aims to know and explain whether there is a simultaneous influence between Personal Knowledge Management 2.0 (X1) and Digital Competence (X2) on Knowledge Worker Productivity (Y), and the partial influence between Personal Knowledge Management 2.0 (X1) on Knowledge Worker Productivity (Y) and Digital Competence (X2) on Knowledge Worker Productivity (Y). This research is quantitative research and the research type is explanatory research. The number of samples in this study was 50 persons of employees in PT Alpha Teknologi Indonesia Malang. The sampling technique used is census sampling. Sources of data in this study were obtained from the primary data by spreading questionnaires to the respondents and secondary data derived from the documentation. The measurement scale used in this reseach is Likert scale. This research using descriptive statistics analysis and multiple linier regression analysis with a classic assumption test. Data on this research is processed using SPSS 23 for Windows.

Personal knowledge management and enactment of personal knowledge infrastructures as shadow IT

Purpose Personal knowledge management (KM) lends new emphasis to ways through which individual knowledge workers engage with knowledge in organizational contexts. This paper aims to go beyond an organizational approach to KM to examine key personal KM and knowledge building (KB) practices among adult professionals. Design/methodology/approach This paper presents a summary of the findings from interviews with 58 consultants from 17 managing consulting firms. Participants were selected based on their knowledge-intensive roles and their willingness to share information about their knowledge practices. Data analysis was inductive and revealed multiple personal KM activities common among research participants, and the way these are supported by informal ties and various technologies. Findings This work highlights ways in which “shadow information technology” undergirds personal knowledge infrastructures and supports KM and KB practices in the context of management consulting firms. The results uncover how personal knowledge infrastructures emerge from personal KM and KB practices, and the role of informal social networks as well as social media in supporting personal KM and KB. Research limitations/implications This study contributes an overall conceptual model of factors that help knowledge workers build a personal knowledge infrastructure. By affording an understanding of socially embedded personal KM activities, this work helps organizations create a balance between KM strategies at the organizational level and personal knowledge goals of individual workers. Originality/value Much of the previous research on KM adopts organizational approaches to KM, accentuating how organizations can effectively capture, organize and distribute organizational knowledge (primarily through KM systems).