How Teams Can Achieve Success Using New Technologies in Order to Help Knowledge Sharing and Organizational Learning in Communities of Practice: A Case Study in Public Sector

2012 ◽  
pp. 481-489 ◽  
Author(s):  
Luigi de Bernardis ◽  
Riccardo Maiolini ◽  
Raffaella Naggi
Keyword(s):  
Organizational Learning ◽  
Public Sector ◽  
Communities Of Practice ◽  
Knowledge Sharing ◽  
New Technologies

scholarly journals Improving public sector knowledge sharing through communities of practice

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Rasmus Jørgensen ◽  
Kasper Edwards ◽  
Enrico Scarso ◽  
Christine Ipsen
Keyword(s):  
Public Sector ◽  
Communities Of Practice ◽  
Knowledge Sharing ◽  
Work Performance ◽  
Content Type ◽  
Practice Improvement ◽  
Study Approach ◽  
Development Framework ◽  
The Impact

Purpose This paper aims to study the impact of intentionally developed communities of practice (CoPs) on knowledge sharing and practice improvement in an administrative public sector organisation (PSO). Design/methodology/approach A case study approach was used to analyse the impact of the CoPs intentionally developed by four different teams at a Danish PSO. The study applied a CoP development framework suggested by the literature to develop the CoPs. Findings Three out of the four CoPs were successfully developed, and they positively affected knowledge sharing and practice improvement. CoP participants engaged in conversations to explore individual ways of working, share knowledge and ultimately improve practice. Standardisation and boundary spanning were identified as contextual factors influencing the CoP activities. Research limitations/implications The findings verify the framework and contribute to a better understanding of the factors affecting the development of CoPs that positively impact knowledge sharing and practice improvements in a PSO context. Practical implications The study provides operations managers in PSOs with a framework for developing CoPs to improve work performance through better knowledge sharing among employees. Originality/value The paper provides case study evidence for the relevance of CoPs in PSO settings and highlights the necessity of investing resources in employee knowledge-sharing interactions.

scholarly journals New technologies in consulting sector – the paradigm of agility

2017 ◽  
Vol 12 (2) ◽  
pp. 133-146
Author(s):  
Celina SOŁEK-BOROWSKA
Keyword(s):  
Data Collection ◽  
Knowledge Sharing ◽  
Knowledge Economy ◽  
New Technologies ◽  
Competitive Environment ◽  
Successful Implementation ◽  
Global Teams ◽  
Global Marketplace ◽  
Changing Knowledge

In order to keep pace with the demands of the ever-changing knowledge economy, organizations must be aware of the knowledge sharing tools that are in use today, customizing the technology to help them maintain a competitive advantage in the global marketplace. Moreover because of the competitive environment the shift is towards agile paradigm. The outcome of this study will enable further under­standing of knowledge sharing in consulting companies and will therefore contribute towards successful implementation of knowledge sharing as part of organizational knowledge sharing culture. The limita­tions identińed were the use of interview as the only form of data collection, since the company did not authorize the collection of documents, the interviews were conducted via Skype®. The ńndings are based on one case study and the ńndings are not generalizable. The results of this research may be useful for academics and organizations because they deepen the discussion on knowledge sharing in global teams.

Efficacy of Organizational Learning and Social Capital in Online Communities of Practice

2018 ◽  
pp. 96-122 ◽  
Author(s):  
Serkan Gürsoy ◽  
Murat Yücelen
Keyword(s):  
Social Capital ◽  
Organizational Learning ◽  
Communities Of Practice ◽  
Knowledge Sharing ◽  
Information And Communication Technologies ◽  
Online Communities ◽  
Communication Technologies ◽  
Building Blocks ◽  
Information And Communication ◽  
Online Communities Of Practice

This chapter deals with the evolution of communities of practice by considering two key components which facilitate knowledge sharing: Organizational Learning and Social Capital. Dualities and intersections between the building blocks of these two components are investigated by discussing organizational learning in its explorative and exploitative forms, while considering social capital in its bridging and bonding forms. As a critical contemporary step of evolution, information and communication technologies are also elaborated in order to examine the impact of constant and instant tools on these facilitators of knowledge sharing. The study aims to derive proxies among these components of organizational learning and social capital in order to design an integrated framework that reflects the nature of online communities of practice.

A Knowledge Management Process in Communities of Practice of Engineering Based on the SECI Model for Knowledge

2012 ◽  
pp. 134-149
Author(s):  
Akila Sarirete ◽  
Azeddine Chikh
Keyword(s):  
Knowledge Management ◽  
Social Learning ◽  
Communities Of Practice ◽  
Knowledge Sharing ◽  
Explicit Knowledge ◽  
Management Process ◽  
High Importance ◽  
Web Technologies ◽  
Seci Model

With the vast movement toward promoting and developing models, practices, and technological environments in the engineering domain, a need exists to facilitate communication, collaboration, and coordination among its actors. Communities of Practice (CoPs) represent the natural and logical solution to answer these needs. In this paper, the authors propose a knowledge management process to exploit tacit and explicit knowledge in the engineering domain within the framework of a CoP of engineering. The approach used in this work introduces new elements in the Nonaka’s SECI model for knowledge creation. To validate the proposed process, a qualitative case study has been conducted on two CoPs, “CPsquare” and “The Cisco Learning Network”. It has been shown that CoPs and social learning impact learning as well as knowledge sharing. The use of web technologies and socio-technical approach in the management of knowledge is of high importance.

Objectified Knowledge through Social Media

2013 ◽  
Vol 5 (3) ◽  
pp. 1-17 ◽  
Author(s):  
Fahd-Omair Zaffar ◽  
Ahmad Ghazawneh
Keyword(s):  
Social Media ◽  
Knowledge Sharing ◽  
New Technologies ◽  
Social Software ◽  
Cycle Model ◽  
Mass Collaboration ◽  
Software Platforms ◽  
Internal Social Media ◽  
Collaborative Efforts

The developments of new technologies, new scientific initiatives and a new globalized market are giving rise to new forms of collaboration, referred to as mass collaboration. This phenomenon is mainly derived from communities and self-organization, and is based on Web 2.0 technologies, services and tools. This new form of collaboration and technologies are giving rise of emergent social software platforms (ESSP’s) that are adopted by firms worldwide. The main aim of this research is to understand how firms are using such new technologies and collaborative efforts to assist knowledge sharing to achieve objectified knowledge. Central to this research is the proposed knowledge sharing cycle model, which has three main stages - internalization, externalization, and objectification. This model is adapted based on the findings of a case study of internal social media strategy of IBM Corporation. The findings indicate that ESSP’s can be used to support knowledge sharing practices and to help convert knowledge into its different forms in enhancing knowledge acquisition.

Knowledge Management Enablers and Knowledge Sharing Process

2010 ◽  
pp. 199-211
Author(s):  
Kalsom Salleh ◽  
Syed Omar Sharifuddin Syed Ikhsan ◽  
Syed Noh Syed Ahmad
Keyword(s):  
Knowledge Management ◽  
Public Sector ◽  
Knowledge Sharing ◽  
Federal Government ◽  
Case Study Research ◽  
Accounting Information ◽  
Systems Analysts ◽  
Ict Infrastructure ◽  
Physical Assets

In the knowledge based economy era, the success of an organization lies more in its intellectual capital and system capabilities than its physical assets and financial capital. Therefore, professional intellects such as lawyers, doctors, systems analysts, accountants are an important source of intelligence for most organizations. Knowledge Management (KM) in a public sector organization can take advantage the transfer and sharing process of experiences, ideas and expertise of the organization’s professional intellects for the organization’s knowledge assets with the support of information technology. Therefore, this chapter presents the knowledge sharing model that interconnects KM enablers and knowledge sharing process for KM implementation success in the public sector accounting organization in Malaysia. Survey questionnaires were used as the main instrument to collect data from all public sector accountants working in the Accountant General’s Department (AGD) which is an accounting specialist department of the Federal Government in Malaysia. This selected knowledge intensive accounting organization has a large pool of public sector accountants and the core competencies of the organization are to provide timely accounting information and quality accounting services to all agencies of the Federal Government. Therefore, knowledge management (KM) in this case study organization is concerned with the flow of accounting knowledge during the sharing process of public sector accountants and getting value through the knowledge flow for the organizational performance. Since the main task of the AGD is heavily related to accounting process and technology for its financial data integrity, the statistical results of this case study research provide evidence that knowledge sharing technology has a high significant impact on the knowledge sharing performance as compared to other moderate significant factors such as leadership roles to create knowledge sharing culture, ICT skills and know-how of accountants and the ICT infrastructure and software for the accounting information system.

scholarly journals Knowledge sharing success and resistance in an engineering department: A case study

2015 ◽  
Vol 22 (2) ◽  
pp. 254-271 ◽  
Author(s):  
Claire M Gardiner
Keyword(s):  
Public Sector ◽  
Professional Identity ◽  
Knowledge Sharing ◽  
Individual Behavior ◽  
Relational Capital ◽  
Knowledge Culture ◽  
Engineering Department ◽  
Personal Expertise

AbstractThe centrality of knowledge sharing to organizations’ sustainability has been established. This research explores and illustrates the influences for individual professionals and paraprofessionals – specifically civil engineers and design drafters – to share their deep, personally constructed knowledge, in a public sector provider of railways infrastructure. It investigates the extent to which: (i) knowledge sharing will be positively influenced by the professional identity, values and knowledge culture to achieve organizational and project goals; and (ii) sharing of deep personal expertise will be influenced by the quality of relational capital among individuals and individual perspectives. It finds that knowledge sharing develops within frameworks established through the alignment among sector, profession and organization values. However, individual behavior is found to be most strongly influenced by the presence and quality of relational capital and individuals’ personal perspectives.

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