A novel approach to prioritize customer requirements in QFD based on customer satisfaction function for customer-oriented product design

2013 ◽  
Vol 27 (12) ◽  
pp. 3765-3777 ◽  
Author(s):  
Yoon-Eui Nahm
Keyword(s):  
Customer Satisfaction ◽  
Product Design ◽  
Customer Requirements ◽  
Satisfaction Function ◽  
Novel Approach

A Product Configuration Approach for Maximum Customer Satisfaction

2011 ◽  
Vol 268-270 ◽  
pp. 2091-2096
Author(s):  
Chang Ming Lu ◽  
Shu Zheng ◽  
Wei Jin ◽  
Bin Hu ◽  
Yan Fa Sheng
Keyword(s):  
Customer Satisfaction ◽  
Product Design ◽  
Present Situation ◽  
Design Approach ◽  
Product Configuration ◽  
Customer Requirements ◽  
Agricultural Machinery ◽  
Typical Application

Given the customer requirements for personalized product increased, the contradiction between actual products and customer satisfaction was existed. Analyzing the present situation of design templates, the product configuration approach based on design templates was proposed. The importance of template objects was sorted in descending to enhance the customer satisfaction for configuring product. A typical application of a small agricultural machinery product design was given to demonstrate the feasibility and effectiveness of the design approach.

Customer satisfaction in purchasing mobile phones: An explorative study

Think India ◽  
2019 ◽  
Vol 22 (3) ◽  
pp. 1751-1757
Author(s):  
Rohith Raja M ◽  
Ida David
Keyword(s):  
Customer Satisfaction ◽  
Mobile Phones ◽  
Current Trend ◽  
Essential Element ◽  
Manufacturing Companies ◽  
Customer Requirements ◽  
Business World ◽  
Large Market ◽  
Explorative Study

Customers hold the key role in determining the market of any material. The demand and requirements of the customers are taken into account while the manufacturers produce any product. Mobile phones, being an essential element in today’s world, occupy a large market in today’s business world. Customer satisfaction is the prime motive of the manufacturing companies. Based on a survey conducted, we study the current trend of phone purchase in India and thus analyze the customer’s responses towards different brands and their products. The results depict which brands satisfy the customer requirements.

scholarly journals Roadmap to Consider Physiological and Psychological Aspects of User-product Interactions in Virtual Product Engineering

2019 ◽  
Vol 1 (1) ◽  
pp. 3989-3998
Author(s):  
Sandro Wartzack ◽  
Tina Schröppel ◽  
Alexander Wolf ◽  
Jörg Miehling
Keyword(s):  
Customer Satisfaction ◽  
Product Design ◽  
Psychological Aspects ◽  
Present Contribution ◽  
User Centred Design ◽  
Emotional Factors ◽  
Research Areas ◽  
Product Engineering ◽  
User Groups ◽  
Virtual Product

AbstractTo successfully facilitate user-centred design, a multitude of different aspects has to be considered, from purely physiological to psychological-emotional factors. The overall aim is to increase the customer satisfaction by enhancing the fit between products and their users in the respective context of use. Further virtualisation of user-centred design processes holds the potential to convey the concepts of frontloading and predictive engineering from classical product engineering. Our vision is to facilitate a comprehensive consideration of user-product interactions in virtual product engineering operationalised by the mission to develop methods and tools to assess and design user-product interactions according to physiological and psychological aspects. A variety of work has already been done to model musculoskeletal user groups, to configure, predict, simulate and optimise physical user-product interactions, to integrate such models into CAD or to map individual subjective values to product design. Nevertheless, there are still research areas to be addressed to enable a comprehensive implementation of the mentioned approach. These are discussed in the present contribution.

scholarly journals Cascading Forgetting in Product Development Challenges and Evaluation

2019 ◽  
Vol 1 (1) ◽  
pp. 2527-2536
Author(s):  
Patricia Kügler ◽  
Claudia Schon ◽  
Benjamin Schleich ◽  
Steffen Staab ◽  
Sandro Wartzack
Keyword(s):  
Product Design ◽  
Information Overload ◽  
Relevant Information ◽  
Knowledge Bases ◽  
Wear Behaviour ◽  
Combustion Engines ◽  
The Novel ◽  
Related Information ◽  
Intentional Forgetting ◽  
Novel Approach

AbstractVast amounts of information and knowledge is produced and stored within product design projects. Especially for reuse and adaptation there exists no suitable method for product designers to handle this information overload. Due to this, the selection of relevant information in a specific development situation is time-consuming and inefficient. To tackle this issue, the novel approach Intentional Forgetting (IF) is applied for product design, which aims to support reuse and adaptation by reducing the vast amount of information to the relevant. Within this contribution an IF-operator called Cascading Forgetting is introduced and evaluated, which was implemented for forgetting related information elements in ontology knowledge bases. For the evaluation the development process of a test-rig for studying friction and wear behaviour of the cam/tappet contact in combustion engines is analysed. Due to the interdisciplinary task of the evaluation and the characteristics of semantic model, challenges are discussed. In conclusion, the focus of the evaluation is to consider how reliable the Cascading Forgetting works and how intuitive ontology-based representations appear to engineers.

A Validation Study of Disability Simulation Suit Usage as a Proxy for Customer Need Statements From Persons With Disabilities

2015 ◽  
Author(s):  
Jessica Armstrong ◽  
Rob Stone ◽  
Sebastian Immel ◽  
Katharine Hunter-Zaworski
Keyword(s):  
Product Design ◽  
Design Strategies ◽  
Persons With Disabilities ◽  
Customer Needs ◽  
Modular Product ◽  
Novel Approach ◽  
Empathic Design ◽  
Current Product ◽  
Disability Simulation ◽  
Design Experience

Current product design methodologies do not typically address the creation of inclusive products (products that meet the needs of persons with and without disabilities). In this paper, empathic design principles and modular product design strategies are explored as part of a novel approach to inclusive design. The use of disability simulation as a data collection methodology both increases the safety and ease by which customer needs can be gathered and gives designers an empathic design experience with the products they develop. A disability simulation suit is designed to support empathic gathering of customer needs. The suit is subjected to validation trials to determine how accurately it mimics the physical and perceptual behaviors of persons with disabilities in users of the suit. Initial results show that the disability simulation suit provides a valid empathic design experience that yields similar customer needs and reduced dexterity as persons with disabilities.

scholarly journals Fuzzy Optimization Modeling Approach for QFD-Based New Product Design

2014 ◽  
Vol 2014 ◽  
pp. 1-8 ◽  
Author(s):  
Zhihui Yang ◽  
Yizeng Chen
Keyword(s):  
Customer Satisfaction ◽  
Product Design ◽  
Quality Function Deployment ◽  
Programming Model ◽  
Fuzzy Optimization ◽  
New Product ◽  
Optimal Level ◽  
Fuzzy Linear Programming ◽  
Target Market ◽  
Functional Relationships

Quality function deployment (QFD) is a planning and problem-solving tool for translating customer requirements (CRs) into the engineering characteristics (ECs) of a product. Owing to the typical vagueness of functional relationships in a new product, product planning is becoming more difficult under uncertainties. To tackle the vagueness or imprecision in QFD, numerous scholars have applied the fuzzy set theory to QFD and proposed various fuzzy QFD models. In this study, a fuzzy linear programming model is developed to determine the optimal level of ECs, where the objective function is the overall customer satisfaction and the cost constraint is fuzzified. Finally, we use a software product design as a numerical example, which demonstrates that the proposed methodology can help the QFD team realize the overall customer satisfaction of new products catching up with or exceeding the competitors in the target market.

The Reconfigurable Design of Stone Grinding Equipment

2011 ◽  
Vol 230-232 ◽  
pp. 324-328
Author(s):  
Jing Kun Wang ◽  
Jin Feng Shan ◽  
Jian Jun Li ◽  
Jin Sheng Zhang
Keyword(s):  
Product Design ◽  
Design System ◽  
Customer Requirements ◽  
Virtual Design ◽  
Module Design ◽  
Reconfigurable Design

Reconfigurable design is becoming more and more important in the product design. Based on the interchange and the assembled character of the module, module design is the main technology of carrying out reconfigurable design. Reconfigurable design system in this paper uses function and structure module, builds the virtual design floor to decompose and mapping the function and structure of the stone grinding equipment. Based on the equipment database created in Pro/Engineer software, this software can design, modify and assemble the module and the whole product according to the customer requirements. The application effect of this software is prefect.

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