Customer satisfaction in purchasing mobile phones: An explorative study

Think India ◽  
2019 ◽  
Vol 22 (3) ◽  
pp. 1751-1757
Author(s):  
Rohith Raja M ◽  
Ida David
Keyword(s):  
Customer Satisfaction ◽  
Mobile Phones ◽  
Current Trend ◽  
Essential Element ◽  
Manufacturing Companies ◽  
Customer Requirements ◽  
Business World ◽  
Large Market ◽  
Explorative Study

Customers hold the key role in determining the market of any material. The demand and requirements of the customers are taken into account while the manufacturers produce any product. Mobile phones, being an essential element in today’s world, occupy a large market in today’s business world. Customer satisfaction is the prime motive of the manufacturing companies. Based on a survey conducted, we study the current trend of phone purchase in India and thus analyze the customer’s responses towards different brands and their products. The results depict which brands satisfy the customer requirements.

PENGARUH KUALITAS LAYANAN DAN CITRA PERUSAHAAN TERHADAP KEPUASAN NASABAH PT. BANK PERKREDITAN RAKYAT GRACIA MANDIRI BEKASI TIMUR

2018 ◽  
Vol 6 (1) ◽  
Author(s):  
Dr. Iwan Kurniawan Subagja, SE., MM.
Keyword(s):  
Quality Of Service ◽  
Regression Analysis ◽  
Customer Satisfaction ◽  
Small Businesses ◽  
Sampling Technique ◽  
Corporate Image ◽  
Business World ◽  
Long Period ◽  
Number Of Customers

In the current era of globalization the level of competition in the business world becomes increasingly tight. Many are doing small businesses that require capital, or small businesses that are developing to increase the ability of an increasing economy. This relates to one of the most important objectives and should be undertaken by all types of business: maintaining the viability of the company over a long period of time (going concern), business activities sometimes, visiting some things with competition to gain additional capital. This also makes it a challenge for bank companies to showcase their brand and quality of service that is superior and satisfactory to the purpose and number of customers. This study aims to describe the quality of service and corporate image to customer satisfaction PT. Bank Perkreditan Rakyat Gracia Mandiri Bekasi Timur. Samples and this research lied 100 respondents with sampling technique purposive sampling. The method of analysis used are description and regression analysis. The results showed that the quality of service and corporate image include customer satisfaction.

The effect of supplier development initiatives on purchasing performance: a structural model

2005 ◽  
Vol 10 (4) ◽  
pp. 289-301 ◽  
Author(s):  
Cristóbal Sánchez‐Rodríguez ◽  
David Hemsworth ◽  
Ángel R. Martínez‐Lorente
Keyword(s):  
Supply Chain ◽  
Structural Equation ◽  
Manufacturing Industry ◽  
Structural Model ◽  
Essential Element ◽  
Equation Modeling ◽  
Supplier Development ◽  
Manufacturing Companies ◽  
Content Type ◽  
Different Levels

PurposeSupply chain management is an increasingly important organizational concern, and proper management of supplier relationships constitutes one essential element of supply chain success. However, there is little empirical research that has tested the effect of supplier development on performance. The main objective is to analyze the effect of supplier development practices with different levels of implementation complexity on the firm's purchasing performance.Design/methodology/approachThree supplier development constructs were defined: basic supplier development, moderate supplier development, and advanced supplier development. Three structural models were hypothesized and tested using structural equation modeling through field research on a sample of 306 manufacturing companies in Spain.FindingsIdentified important interrelationships among the various supplier development practices, basic, moderate, and advanced. Also indicated that the implementation of supplier development practices significantly contributes to the prediction of purchasing performance.Research limitations/implicationsThe use of a single key informant could be seen as a potential limitation of the study. The study was a cross‐sectional and descriptive sample of the manufacturing industry at a given point in time. A more stringent test of the relationships between the different levels of supplier development and performance requires a longitudinal study, or field experiment.Practical implicationsThis study focused on supplier development practices and revealed how involving suppliers in supplier development activities is important and may help buyers to increase their purchasing performance. The findings from the structural analysis should provide practicing managers with insights on how these practices and their benefits are related in terms of purchasing performance, thus affecting their ability to make better sourcing decisions.Originality/valueFills an important gap in the purchasing literature with respect to the area of supplier development. While there is much written about supplier development based on conceptual and case study research, this study is unique in that it is the first attempt to empirically model the relationships between different levels of supplier development and their impact on purchasing performance using a comprehensive set of practices.

Determining Customer Satisfaction From Mobile Phones: A Neural Network Approach

2005 ◽  
Vol 21 (7-8) ◽  
pp. 755-778 ◽  
Author(s):  
Mark M. H. Goode ◽  
Fiona Davies ◽  
Luiz Moutinho ◽  
Ahmad Jamal
Keyword(s):  
Neural Network ◽  
Customer Satisfaction ◽  
Mobile Phones ◽  
Network Approach ◽  
Neural Network Approach

scholarly journals Pengaruh Teknologi Informasi untuk Meningkatkan Pelayanan dalam Proses Belajar Mengajar

2014 ◽  
Vol 5 (2) ◽  
pp. 939
Author(s):  
Lianna Sugandi
Keyword(s):  
Higher Education ◽  
Customer Satisfaction ◽  
Formal Education ◽  
College Success ◽  
College Education ◽  
Added Value ◽  
New Paradigm ◽  
Business World ◽  
Education Today

In the current age of globalization there has been a new paradigm shift in the business world and has given rise to new demands on higher education institutions, it is caused by the development of competition which is characterized by interdependence of economic change and the development of information technology as the backbone of the process the business of a company. Competition in the world of college education today is increasingly heavy and important. Each college is required to have an added value in order to win the competition with other universities. The increasing public demand for formal education, especially higher education, makes college as a strategic sector that is expected to produce quality human resources. College success is largely determined by the quality of service provided, which can be identified service quality through customer satisfaction in this case are students and faculty. In order to improve customer satisfaction, to be able to compete in the era of globalization and alsoto provide bigger profit, then every university is doing a research to determine the factors that influence the information systems services to customer satisfaction.

AUTHENTICATION OF FINGERPRINT BIOMETRICS ACQUIRED USING A CELLPHONE CAMERA: A REVIEW

2013 ◽  
Vol 11 (05) ◽  
pp. 1350033 ◽  
Author(s):  
MOHAMMED S. KHALIL ◽  
FAJRI KURNIAWAN ◽  
KASHIF SALEEM
Keyword(s):  
Mobile Phone ◽  
Mobile Phones ◽  
High Performance ◽  
Personal Information ◽  
Current Trend ◽  
Recognition System ◽  
Fingerprint Recognition ◽  
Fingerprint Biometrics ◽  
Smart Mobile Phone ◽  
Smart Mobile

Over the past decade, there have been dramatic increases in the usage of mobile phones in the world. Currently available smart mobile phones are capable of storing enormous amounts of personal information/data. The smart mobile phone is also capable of connecting to other devices, with the help of different applications. Consequently, with these connections comes the requirement of security to protect personal information. Nowadays, in many applications, a biometric fingerprint recognition system has been embedded as a primary security measure. To enable a biometric fingerprint recognition system in smart mobile phones, without any additional costs, a built-in high performance camera can be utilized. The camera can capture the fingerprint image and generate biometric traits that qualify the biometric fingerprint authentication approach. However, the images acquired by a mobile phone are entirely different from the images obtained by dedicated fingerprint sensors. In this paper, we present the current trend in biometric fingerprint authentication techniques using mobile phones and explore some of the future possibilities in this field.

The Voices of Students and Parents

2017 ◽  
Author(s):  
Ron Avi Astor ◽  
Linda Jacobson ◽  
Stephanie L. Wrabel ◽  
Rami Benbenishty ◽  
Diana Pineda
Keyword(s):  
Customer Satisfaction ◽  
Charter School ◽  
Classroom Environment ◽  
School Attendance ◽  
Business Practices ◽  
Business World ◽  
Geographic Boundaries ◽  
Show Evidence ◽  
Communication Practices ◽  
Level Of Agreement

In addition to analyzing data on which students are moving and how often, educators can learn about the circumstances, needs, and experiences of new families and students by asking them directly. Online customer satisfaction surveys are becoming more common in school districts. District and school leaders are asking parents and students to rate their performance in a variety of areas, from their communication practices to the classroom environment. A 2013 report from Hanover Research suggests that these surveys coincide with the increasing level of competition in education spurred by the growing number of charter school options, magnet schools, and open enrollment policies in many districts. “As school attendance in charter and magnet settings is not determined by geographic boundaries, such schools must make efforts to satisfy parent and student ‘customers’ to ensure robust enrollments,” the report says. These surveys also show evidence of the influence that the business world has had on the education field. Business practices that can help schools improve the way they welcome new families will be discussed in Chapter 8, but it’s clear that schools are thinking more about how they serve students and their parents. While the use of surveys is growing, it’s far less common for districts to ask for feedback specifically about their enrollment procedures or how the schools handle the issue of transition in general. As part of the Welcoming Practices initiative, the Consortium districts surveyed parents to gather input on topics such as the registration process, the responsiveness of the staff, and the interest shown in meeting students’ individual needs. More than 1,400 parent responses were received, representing 2,300 children. On a 5-point scale, the parents indicated their level of agreement with statements such as: The school made my child feel like he/she was part of the school community. The school helped my child connect with other students. The school helped me connect to other families. The school helped connect me to services and resources in the community. The parents responded that, overall, they and their children felt welcomed by the school, giving ratings above a 4.

Synthesis with Data Warehouse Applications and Utilities

2011 ◽  
pp. 1092-1097
Author(s):  
Hakikur Rahman
Keyword(s):  
Business Strategy ◽  
Current Trend ◽  
Real Life ◽  
Data Repositories ◽  
Business Decisions ◽  
Business World ◽  
Data Marts ◽  
High Quality Information ◽  
The Right ◽  
Transactional Data

Today’s fast moving business world faces continuous challenges and abrupt changes in real-life situations at the context of data and information management. In the current trend of information explosion, businesses recognize the value of the information they can gather from various sources. The information that drives business decisions can have many forms, including archived data, transactional data, e-mail, Web input, surveyed data, data repositories, and data marts. The organization’s business strategy should be to deliver high-quality information to the right people at the right time.

Risks Management in Agile New Product Development Project Environments

2018 ◽  
Vol 7 (4) ◽  
pp. 37-67 ◽  
Author(s):  
Brian J. Galli ◽  
Paola Andrea Hernandez Lopez
Keyword(s):  
New Product Development ◽  
Management Practices ◽  
New Products ◽  
New Product ◽  
Development Project ◽  
Manufacturing Companies ◽  
Customer Requirements ◽  
Product Development Project ◽  
Agile Practices ◽  
Innovative Products

This article reviews the risks associated with the implementation of Agile Project Management practices in projects that involved new products development in manufacturing companies and identified according to existing research the best strategies to approach those risks. Further, this article analyzes the events that can affect the implementation of APM practices in projects that involve the development of new products within manufacturing companies and provides some strategies to mitigate, avoid, and minimize the likelihood if they become risks and its impact in the customer requirements. Principal risks in manufacturing companies were highlighted, and its probability and impact were evaluated regarding scope, quality, schedule, and cost. Risk responses and strategies were noted align with the purpose of the agile practices, which is to deliver innovative products quickly and with high-quality standards.

scholarly journals DERIVATION OF STARTING SOLUTIONS BASED ON PRODUCT ARCHITECTURE FLEXIBILITY EVALUATION

2020 ◽  
Vol 1 ◽  
pp. 1077-1086
Author(s):  
M. Riesener ◽  
C. Dölle ◽  
G. Schuh ◽  
M. Mendl-Heinisch ◽  
A. Keuper
Keyword(s):  
The Other ◽  
Product Architecture ◽  
Manufacturing Companies ◽  
Customer Requirements ◽  
Other Hand ◽  
Product Flexibility ◽  
Engineer To Order ◽  
The One ◽  
Starting Solutions

AbstractManufacturing companies nowadays face growing numbers of heterogeneous customer requirements. Due to that, internal and external complexity lead to an increase in the associated costs. Especially companies with a high Engineer-to-Order business are strongly affected. To reduce external and internal complexity, Starting Solutions are a suitable way to do that. Starting Solutions require on the one hand the evaluation of product flexibility, on the other hand the evaluation of customer requirements. These two requirements are compared to each other and Starting Solutions are thereby derived.

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