Service quality and tipping: The moderating role of the quality of food

We are in technical era where there is more of sedentary life style and stress along with this urbanization is affecting our quality of food and health. This is leading to many lifestyle disorders and hormonal imbalances in our body. Hypothyroidism one among the endocrinal disorder. Thyroid is an endocrinal gland secrets T3 and T4 hormones regulated by TSH which is secreted by Pituitary gland. These hormones have two major effects on the body, 1) To increase the overall metabolic rate in the body 2) To stimulate growth in children. Hypothyroidism is common health issue in India. The highest prevalence of hypothyroidism (13.1%) is noted in people aged 46-54yrs old. With people aged 18-35 yrs being less affected (7.5%). To prevent these hazards Panchakarma is beneficiary to maintain metabolic rate. Here an attempt is made to diagnose hypothyroidism in the light of Ayurveda and management guidelines through Panchakarma.

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Supranational Assessment of the Quality of Probiotics: Collaborative Initiative between Independent Accredited Testing Laboratories

Microorganisms ◽

10.3390/microorganisms9071456 ◽

2021 ◽

Vol 9 (7) ◽

pp. 1456

Author(s):

Jean-Pol Warzée ◽

Marina Elli ◽

Abdoulaye Fall ◽

Daniela Cattivelli ◽

Jean-Yves François

Keyword(s):

Daily Basis ◽

Qualitative Assessment ◽

Close Collaboration ◽

Quality Label ◽

Accredited Laboratories ◽

Quantitative Analyses ◽

Quality Of Food ◽

The Eu

Recent acquisitions about the role of the microbiota in the functioning of the human body make it possible to envisage an increasing use of beneficial microbes, and more particularly of probiotics as well as their metabolites, as nutritional supplements. National and EU authorities are engaged in assuring the safety and quality of food supplements and in defining rules to assess and communicate their efficacy on human health. The quality of probiotics, intended as strains’ identification, viability, and stability over time, is a crucial factor of credibility with consumers and health professionals. Analytical technologies for the quality control of probiotics must also be adapted to new preparations, such as those including new multistrains complex combinations. Accredited laboratories face this relevant challenge on a daily basis. Through its close collaboration with the laboratory commissioned to produce the specifications for its ESLP quality label (identification and quantitative analyses) together with its scientific committee, the ESLP has been focusing on this issue for 10 years. Recently, as part of the internationalization of the ESLP quality label, a new and unique initiative in Europe for the evaluation of the quality of probiotic preparations has been carried out. The collaboration between two accredited laboratories in Belgium and in Italy represented a concrete example of supranational collaboration in the assessment of the quality of probiotic preparations. Results show that both laboratories are in line as expected in terms of performance. Common approaches to the qualitative assessment of probiotic preparations, especially for complex and composite recipes, in terms of number of strains and included substances, should be encouraged and promoted all over the EU.

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Subjective Well-Being and the 2008 Recession in European Regions: The Moderating Role of Quality of Governance

International Journal of Community Well-Being ◽

10.1007/s42413-019-00022-0 ◽

2019 ◽

Vol 2 (2) ◽

pp. 111-133 ◽

Cited By ~ 5

Author(s):

Efstratia Arampatzi ◽

Martijn J. Burger ◽

Spyridon Stavropoulos ◽

Frank G. van Oort

Keyword(s):

Well Being ◽

Subjective Well Being ◽

European Regions ◽

Quality Of Governance ◽

Moderating Role

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Event quality and loyalty among runners with different running involvement levels

International Journal of Event and Festival Management ◽

10.1108/ijefm-08-2016-0057 ◽

2017 ◽

Vol 8 (3) ◽

pp. 292-307 ◽

Cited By ~ 14

Author(s):

Kostantinos Alexandris ◽

Nicholas Theodorakis ◽

Kiki Kaplanidou ◽

Dimitra Papadimitriou

Keyword(s):

Service Quality ◽

Environment Interaction ◽

Sport Event ◽

Content Type ◽

Service Environment ◽

Event Marketing ◽

Quality Dimensions ◽

The Relationship ◽

Moderating Role

Purpose The purpose of this paper is twofold: to investigate if the three service quality dimensions (service environment, interaction and outcome quality), proposed by Brady and Cronin (2001), influence the development of event loyalty, among runners of the “‘Alexander the Great’ International Marathon”, and to test if running loyalty moderates the relationship between event quality and event loyalty. Design/methodology/approach In all, 368 runners participated in the study and filled the Sport Event Quality Questionnaire (Theodorakis et al., 2015) and an adjusted version of the Leisure Involvement Questionnaire (Kyle et al., 2010). Findings The results indicated that only the service environment and outcome dimensions contributed significantly to the prediction of event loyalty, while, and in contrast to other sport services, interaction quality was not shown to be an important determinant for the development of event loyalty. Furthermore, running involvement was shown to play a moderating role in the relationship between event quality and event loyalty. Service quality is more important for the development of event loyalty among low- than high-involved runners. The theoretical and applied implications of these results are discussed. Research limitations/implications The study provided results on how high- and low-involved runners perceive event quality, and for which of these groups the event quality is an important antecedent for the development of event loyalty. Practical implications Investigating the moderating role of involvement on the relationship between service quality and loyalty has also applied value. While committed runners have been traditionally seen as a key target group for event marketing professionals, the majority of runners in city marathons today are more leisure oriented. The increase in the number of leisure runners is actually the reason for the rapid growth of city marathons in the last few years. Meeting the needs of these leisure runners and increasing their loyalty levels is therefore a key task for marathon marketers today. Originality/value This study contributes to the literature, as for the first time it explores the moderating role of involvement on the relationship between service quality and loyalty in the context of a sport event.

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Peran E-Servqual Dalam Customer Engagement

EFISIENSI - KAJIAN ILMU ADMINISTRASI ◽

10.21831/efisiensi.v15i1.24484 ◽

2019 ◽

Vol 15 (1) ◽

pp. 36-42

Author(s):

Nadia Sasmita Wijayanti

Keyword(s):

Service Quality ◽

Customer Service ◽

Customer Loyalty ◽

Customer Engagement ◽

Online Service ◽

Market Leader ◽

The Right ◽

Modern Era

Sejumlah brand sukses menempatkan diri di hati konsumen, namun banyak pula yang gagal. Keberhasilan brand memikat hati customer berarti sukses menjalin hubungan dengan customer. Perlu cara dan startegi yang tepat agar brand mampu memikat kosumen dan keluar sebagai market leader. Dalam menjalankan bisnis dan memberikan pelayanan konsumen perlu memperhatikan keinginan konsumen. Di era serba modern dan informasi tanpa batas, bermunculan marketplace dan perusahaan eksponensial, menyebabkan keinginan konsumen untuk dilayani serba cepat dan ringkas. Kualitas jasa layanan online yang maksimal akan menciptakan customer loyalty yang berujung pada customer engagement. Kata kunci: E-servqual, Kualitas layanan jasa online, customer loyalty, customer engagement. Abstract: The Role of E-Servqual in Customer Engagement. A number of brands successfully place themselves in the hearts of consumers, but many also fail. The success of the brand captivates the customer means successful relationship with the customer. Need the right way and strategy so that the brand can attract consumers and come out as the market leader. In running a business and providing customer service, it is necessary to pay attention to consumer desires. In the modern era and unlimited information, emerging marketplaces and exponential companies, cause consumers to be served quickly and concisely. The maximum quality of online services will create customer loyalty which leads to customer engagement. Kata kunci: E-servqual, Online Service Quality, customer loyalty, customer engagement.

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The Influence of Service Quality, Price, and Environment on Customer Loyalty in the Restaurant's Industry: The Mediating Role of Customer Satisfaction

Journal of Accounting and Finance in Emerging Economies ◽

10.26710/jafee.v7i1.1587 ◽

2021 ◽

Vol 7 (1) ◽

pp. 143-154

Author(s):

Danish Ali ◽

Mohammad Alam ◽

Hazrat Bilal

Keyword(s):

Customer Satisfaction ◽

Service Quality ◽

Customer Loyalty ◽

Positive Association ◽

Restaurant Industry ◽

Capital City ◽

Mediating Role ◽

Service Fairness

The purpose of this research is to examine the influence of service quality (SQ), Price (P) and Restaurant Environment (RE) on customer loyalty (LOY), via the mediating role of customer satisfaction (SAT) in the context of the restaurant industry in the capital city of Pakistan (Islamabad). Five hundred questionnaires were distributed at various restaurants in a different location at Islamabad, and 385 were returned. Multiple Regression Analysis was used to test hypothesis relationships. The outcome of this research shows that SQ, Pand RE have a positive association with the SAT. In contrast, customer satisfaction also leads to customer loyalty. Moreover, customer satisfaction significantly mediates the association among SQ, P, RE, and customer loyalty. The restaurant operators need to consider that good quality of service, fairness in price, pleasant and attractive restaurant the environment can increase customer satisfaction, which often contributes to customer loyalty.

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