The effect of overspending on tariff choices and customer churn: Evidence from mobile plan choices

2022 ◽  
Vol 66 ◽  
pp. 102914
Author(s):  
Haofeng Jin
Keyword(s):  
Customer Churn

Convolutional Neural Network for Customer’s Opinion on Amazon Products

2019 ◽  
Vol 8 (3) ◽  
pp. 6634-6643 ◽  
Keyword(s):  
Neural Network ◽  
Convolutional Neural Network ◽  
Sentiment Analysis ◽  
Latent Dirichlet Allocation ◽  
Opinion Mining ◽  
Text Documents ◽  
Customer Churn ◽  
Learning Classifier ◽  
Review Spam

Opinion mining and sentiment analysis are valuable to extract the useful subjective information out of text documents. Predicting the customer’s opinion on amazon products has several benefits like reducing customer churn, agent monitoring, handling multiple customers, tracking overall customer satisfaction, quick escalations, and upselling opportunities. However, performing sentiment analysis is a challenging task for the researchers in order to find the users sentiments from the large datasets, because of its unstructured nature, slangs, misspells and abbreviations. To address this problem, a new proposed system is developed in this research study. Here, the proposed system comprises of four major phases; data collection, pre-processing, key word extraction, and classification. Initially, the input data were collected from the dataset: amazon customer review. After collecting the data, preprocessing was carried-out for enhancing the quality of collected data. The pre-processing phase comprises of three systems; lemmatization, review spam detection, and removal of stop-words and URLs. Then, an effective topic modelling approach Latent Dirichlet Allocation (LDA) along with modified Possibilistic Fuzzy C-Means (PFCM) was applied to extract the keywords and also helps in identifying the concerned topics. The extracted keywords were classified into three forms (positive, negative and neutral) by applying an effective machine learning classifier: Convolutional Neural Network (CNN). The experimental outcome showed that the proposed system enhanced the accuracy in sentiment analysis up to 6-20% related to the existing systems.

scholarly journals An Enhanced Spectral Clustering Algorithm with S-Distance

Symmetry ◽  
2021 ◽  
Vol 13 (4) ◽  
pp. 596
Author(s):  
Krishna Kumar Sharma ◽  
Ayan Seal ◽  
Enrique Herrera-Viedma ◽  
Ondrej Krejcar
Keyword(s):  
Spectral Clustering ◽  
Clustering Algorithm ◽  
Spatial Clustering ◽  
Clustering Algorithms ◽  
Rank Test ◽  
Customer Churn ◽  
Signed Rank ◽  
Signed Rank Test ◽  
Spectral Clustering Algorithm ◽  
Industrial Databases

Calculating and monitoring customer churn metrics is important for companies to retain customers and earn more profit in business. In this study, a churn prediction framework is developed by modified spectral clustering (SC). However, the similarity measure plays an imperative role in clustering for predicting churn with better accuracy by analyzing industrial data. The linear Euclidean distance in the traditional SC is replaced by the non-linear S-distance (Sd). The Sd is deduced from the concept of S-divergence (SD). Several characteristics of Sd are discussed in this work. Assays are conducted to endorse the proposed clustering algorithm on four synthetics, eight UCI, two industrial databases and one telecommunications database related to customer churn. Three existing clustering algorithms—k-means, density-based spatial clustering of applications with noise and conventional SC—are also implemented on the above-mentioned 15 databases. The empirical outcomes show that the proposed clustering algorithm beats three existing clustering algorithms in terms of its Jaccard index, f-score, recall, precision and accuracy. Finally, we also test the significance of the clustering results by the Wilcoxon’s signed-rank test, Wilcoxon’s rank-sum test, and sign tests. The relative study shows that the outcomes of the proposed algorithm are interesting, especially in the case of clusters of arbitrary shape.

scholarly journals Telecom Churn Prediction System Based on Ensemble Learning Using Feature Grouping

2021 ◽  
Vol 11 (11) ◽  
pp. 4742
Author(s):  
Tianpei Xu ◽  
Ying Ma ◽  
Kangchul Kim
Keyword(s):  
Ensemble Learning ◽  
Machine Learning Algorithms ◽  
Customer Relationship ◽  
Prediction System ◽  
Churn Prediction ◽  
Customer Churn ◽  
Feature Grouping ◽  
Recognition Systems ◽  
The Cost ◽  
Better Than

In recent years, the telecom market has been very competitive. The cost of retaining existing telecom customers is lower than attracting new customers. It is necessary for a telecom company to understand customer churn through customer relationship management (CRM). Therefore, CRM analyzers are required to predict which customers will churn. This study proposes a customer-churn prediction system that uses an ensemble-learning technique consisting of stacking models and soft voting. Xgboost, Logistic regression, Decision tree, and Naïve Bayes machine-learning algorithms are selected to build a stacking model with two levels, and the three outputs of the second level are used for soft voting. Feature construction of the churn dataset includes equidistant grouping of customer behavior features to expand the space of features and discover latent information from the churn dataset. The original and new churn datasets are analyzed in the stacking ensemble model with four evaluation metrics. The experimental results show that the proposed customer churn predictions have accuracies of 96.12% and 98.09% for the original and new churn datasets, respectively. These results are better than state-of-the-art churn recognition systems.

Predicting Customer Churn at QWE Inc.

2017 ◽  
pp. 1-4
Author(s):  
Anton S. Ovchinnikov
Keyword(s):  
Logistic Regression ◽  
Predictive Analytics ◽  
Customer Behavior ◽  
Discrete Events ◽  
Customer Churn ◽  
Start Up ◽  
Customer Services

This case exposes students to predictive analytics as applied to discrete events with logistic regression. The VP of customer services for a successful start-up wants to proactively identify customers most likely to cancel services or “churn.” He assigns the task to one of his associates and provides him with data on customer behavior and his intuition about what drives churn. The associate must generate a list of the customers most likely to churn and the top three reasons for that likelihood.

Sign in / Sign up

Export Citation Format

Share Document