Organizational politics and employee performance in the service industry: A multi-stakeholder, multi-level perspective

2021 ◽  
pp. 103677
Author(s):  
Riki Takeuchi ◽  
Nadia Yin Yu ◽  
Cheng-Chen Lin
Keyword(s):  
Service Industry ◽  
Employee Performance ◽  
Organizational Politics ◽  
Multi Level ◽  
Multi Stakeholder

scholarly journals Service system well-being: conceptualising a holistic concept

2019 ◽  
Vol 30 (6) ◽  
pp. 766-792 ◽  
Author(s):  
Wei Wei Cheryl Leo ◽  
Gaurangi Laud ◽  
Cindy Yunhsin Chou
Keyword(s):  
Service System ◽  
Case Study Research ◽  
Well Being ◽  
Content Type ◽  
Holistic Concept ◽  
Multi Level ◽  
Multi Stakeholder ◽  
Service Managers

Purpose The purpose of this paper is to develop a concept of service system well-being by presenting its collective conceptualisation and ten key domains. Design/methodology/approach Service system well-being domains were established using multi-level theory and a qualitative case study research design. To validate the domains initially developed from the literature, 19 in-depth interviews were conducted across two case studies that represented the service systems of a hospital and a multi-store retail franchise chain. A multi-stakeholder approach was used to explore the actor’s perspectives about service system well-being. Key domains of service system well-being were identified using deductive categorisation analysis. Findings The findings found evidence of ten key domains of well-being, namely strategic, governance, leadership, resource, community, social, collaborative, cultural, existential and transformational, among service system stakeholders. Research limitations/implications Service system well-being is a collective concept comprising ten domains that emerged at different levels of the service system. The propositions outlined the classification of and interlinkages between the domains. This exploratory study was conducted in a limited service context and focussed on ten key domains. Practical implications Service managers in commercial and social organisations are able to apply the notion of service system well-being to identify gaps and nurture well-being deficiencies within different domains of service-system well-being. Originality/value Based on multi-level theory, the study is the first to conceptualise and explore the concept of service system well-being across multiple actors.

Ripensare gli indicatori per le politiche per l’innovazione attraverso il Design-thinking

2021 ◽  
pp. 149-161
Author(s):  
Mauro Lombardi
Keyword(s):  
Decision Making ◽  
Design Thinking ◽  
Implementation Process ◽  
Decision Making Process ◽  
Global Order ◽  
Multi Level ◽  
Multi Stakeholder ◽  
Different Levels ◽  
Systemic View

The final chapter contains the proposal to rethink the policies for innovation based on the approach defined Design thinking. Particularly important is the introduction of concepts such as global order parameters, referring to a systemic view of the techno-economic dynamics, and of a complementary methodology, called Agile. Based on the proposed framework, the decision-making space of different actors (private, public) in pursuing objectives at different levels is then analyzed. In this way a multi-level and multi-stakeholder decision making process can be enriched through a multiplicity of indicators in order to timely verify the efficiency of implementation process.

Diversity management as a strategic human resource agenda: critique and roadmap

2019 ◽  
Vol 18 (1) ◽  
pp. 26-29
Author(s):  
Roshni Das
Keyword(s):  
Human Resource ◽  
Critical Analysis ◽  
Design Methodology ◽  
Employee Performance ◽  
Diversity Management ◽  
Content Type ◽  
Multi Level ◽  
Structured Approach ◽  
Resource Function

Purpose The paper’s premise is based upon the finding that organisations have not been able to optimally harvest the diversity dividend in the absence of proper integration with strategy. The paper aims to address this gap in practice by proposing a framework. Design/methodology/approach A critical analysis of the diversity literature is conducted. Findings Multi-level, conceptual linkages with employee performance are derived and a five-point implementable agenda is outlined for the strategic human resource function. Originality/value This paper highlights for the practitioner, the value of having a structured approach to diversity management.

Comprehensive Assessment and Policy Suggestions on Building Multi-Level National Service Centers

2019 ◽  
Vol 07 (03) ◽  
pp. 1950010
Author(s):  
Yi LIU ◽  
Yao LI
Keyword(s):  
Service Industry ◽  
Analytical Framework ◽  
Indicator System ◽  
Industrial Clusters ◽  
Producer Services ◽  
Central Cities ◽  
Control Power ◽  
Multi Level ◽  
Strategic Layout ◽  
Capital Development

The strategic position of a country’s central cities in the global city network is mainly embodied by the functions of the service industry and high-end producer services in particular. With a view to enhance the economic control power, building a country with considerable strength in the service industry is to build multi-level national central cities capable of performing service functions according to a strategic layout. By looking back on the law of development of central cities of service industry around the globe, we first dug into the issue from the fundamental principles of new economic geography about the formation of industrial clusters; then incorporated influencing factors, such as factor endowment, outward connections, inward connections, institutional factors, market size, knowledge capital, development cost and consumption, into a uniform analytical framework; and established an indicator system for assessing the competitiveness of service industry cluster centers, whereby we assessed the comprehensive strength of 105 cities in building national central cities of service industry. The research results show that it is supposed to enhance China’s leading and controlling capability in the world’s service network by relying on two key cities, i.e. Beijing and Shanghai; and the other 15 cities, including Shenzhen, Guangzhou, Chongqing, Tianjin, Wuhan, Hangzhou, Nanjing, Chengdu, Xi’an, Zhengzhou, Shenyang, Qingdao, Changsha, Kunming and Urumqi, are most likely to become the national central cities of service industry, which can provide comprehensive services or specialized functions.

scholarly journals How a Strategic Scoping Canvas Can Facilitate Collaboration between Partners in Sustainability Transitions

2019 ◽  
Author(s):  
Seerp Wigboldus ◽  
Jan Brouwers ◽  
Herman Snel
Keyword(s):  
Food System ◽  
Strategic Orientation ◽  
Sustainability Transitions ◽  
Short Contribution ◽  
Initial Application ◽  
Planning And Design ◽  
Common Planning ◽  
Multi Level ◽  
Multi Stakeholder ◽  
Theories Of Change

The commonly used words ‘transformation’ and ‘transition’ tend to lose their edge when used for any significant change process as is rather often the case. Partners and wider stakeholders in initiatives related to ‘sustainability transitions’ therefore often entertain different perspectives on what the strategic orientation of an initiative is or is meant to be. Common planning and design processes such as situation analysis and theories of change, however, often do not sufficiently cater to this dynamic. As a result, different actors may be pulling the initiative in different directions, undermining the overall partnership efforts. In this short contribution a strategic scoping canvas and an associated facilitation process are presented as a way of addressing such situations. Illustrations are provided of initial application in three cases related to food system transitions in Peru, Ethiopia, and Bangladesh, exploring the connectivity with approaches commonly used in the context of system transformations, including the Multi-Level Perspective on sustainability transitions, the Leverage Points approach, Capability Approach, and the theory of Large System Change. We conclude that the canvas and associated facilitation approach has proved useful in different contexts, offering opportunities for complementing existing methodologies, and potentially enhancing their efficacy in facilitated multi-stakeholder processes.

scholarly journals Facilitators and Barriers to Implementation of the EIT-4-BPSD Intervention

2021 ◽  
Vol 5 (Supplement_1) ◽  
pp. 155-156
Author(s):  
Kiernan Riley ◽  
Marie Boltz ◽  
Ann Kolanowski ◽  
Kimberly Van Haitsma ◽  
Liza Behrens
Keyword(s):  
Social Service ◽  
Qualitative Data ◽  
Barriers And Facilitators ◽  
Front Line ◽  
Future Planning ◽  
Barriers To Implementation ◽  
Conventional Content Analysis ◽  
Multi Level ◽  
Facilitators And Barriers ◽  
Multi Stakeholder

Abstract This study aimed to explore the perceptions of stakeholders (site champions, administrators, and front-line, social service, and activity staff) regarding the EIT-4-BPSD implementation strategy, including its utility, and the barriers and facilitators to implementation in real-world settings. A process evaluation included qualitative data from focus groups conducted with 93 stakeholders of 21 nursing homes (NHs) that implemented the EIT-4-BPSD strategy. Data were analyzed using a conventional content analysis. Emerging codes were sorted into categories then organized in meaningful clusters based on the domains of the RE-AIM framework. Challenges, facilitators, and contextual factors explain variability in implementation of EIT-4-BPSD strategy among NHs in six key categories: multi-stakeholder engagement, multi-level outcomes, process adaptations, uptake and utility of EIT resources, adoption barriers and facilitators, and future planning. Overall, stakeholders reported that the EIT-4-BPSD strategy can be successfully implemented in NHs and is helpful in improving staffs’ approach to BPSD.

Internal Politics in Public Administration Systems

2000 ◽  
Vol 29 (2) ◽  
pp. 185-210 ◽  
Author(s):  
Eran Vigoda
Keyword(s):  
Public Administration ◽  
Organizational Citizenship Behavior ◽  
Employee Performance ◽  
Organizational Politics ◽  
Mediating Effect ◽  
Citizenship Behavior ◽  
Role Performance ◽  
Perceptions Of Organizational Politics ◽  
Direct Model ◽  
The Relationship

Politics is one of the most common yet least studied phenomena in organizations. This study examines employees' perceptions of organizational politics in the public sector and suggests that it mediates the relationship between job congruence (e.g., person-organization fit and level of met-expectations) and employee performance (e.g., organizational citizenship behavior [OCB] and in-role performance). A survey was conducted among 303 individuals in public personnel from two local municipalities in the north of Israel (first survey). Supervisors completed an assessment of employees' OCB and in-role performance six months later (second survey). Path analysis using LISREL VIII was implemented to evaluate two alternative models, direct and indirect. Findings of the study show that the indirect model fits the data better than the direct model, and therefore supports a mediating effect of perceptions of organizational politics scale (POPS) on the relationship between job congruence and employee performance. Structural coefficients among the research variables promote the theory on the affect of job congruence and POPS on OCB and in-role behavior. The findings contribute both to the understanding of antecedents of POPS as well as to the exploration of some of its consequences. The paper concludes with several implications and suggestions for further inquiry into politics in public administration systems.

‘Fiat and Forbearance’: The Challenge of Capturing Plurality and Diversity in Environmental Governance

2012 ◽  
Vol 1 (1) ◽  
pp. 33-45
Author(s):  
A. Damodaran
Keyword(s):  
Environmental Governance ◽  
Command And Control ◽  
Environmental Issues ◽  
Governance System ◽  
Global Commons ◽  
Multi Level ◽  
Environmental Goals ◽  
Local Commons ◽  
Multi Stakeholder ◽  
And Control

A close reading of India’s Constitution indicates that the ideals of pluralism and diversity underpin our basic approach to environmental issues. All the same, the past record of environmental governance in the country suggests that the twin ideals have not been adequately captured through appropriate policies and programmes. Part of the reason for this situation has been the predominant use of command and control instruments for realizing environmental goals. This article argues that the future of environmental governance in India lies in pursuing the principles of pluralism and diversity through balanced approaches to issues. This would imply having an open mind towards ‘command and control’ and ‘market based instruments’, pursuing economic and social development within the ambit of environmental policies, conserving the diversity of landscapes and nurturing a network of public spheres that can create plural viewpoints on environmental issues. In the light of the current environmental scenario in the country, where local commons and global commons fight for space, it is argued that an enlightened ‘fiat and forbearance regime’ that balances the ‘global’ with the ‘local’ offers the best hope for promoting plurality and diversity in environmental governance. The article unfolds the architecture of an enlightened fiat and forbearance regime for India in its local, regional, national and global dimensions. It is argued that a multi-level, multi-stakeholder governance system, if backed by certain enabling principles, can help India realize the paradigm of ‘enlightened fiat and forbearance regime’ in the realm of environment.

scholarly journals How a Strategic Scoping Canvas Can Facilitate Collaboration between Partners in Sustainability Transitions

2019 ◽  
Vol 12 (1) ◽  
pp. 168 ◽  
Author(s):  
Seerp Wigboldus ◽  
Jan Brouwers ◽  
Herman Snel
Keyword(s):  
Capability Approach ◽  
Food System ◽  
System Change ◽  
Large System ◽  
Shared Understanding ◽  
Sustainability Transitions ◽  
Leverage Points ◽  
Initial Application ◽  
Multi Level ◽  
Multi Stakeholder

The loosely applied concepts of transformations and transitions often result in unarticulated different visions and expectations among stakeholders regarding the orientation and ambition of a particular initiative related to system transitions/transformations. In this paper, a strategic scoping canvas and an associated facilitation process are presented as a way of enhancing shared understanding among stakeholders. Illustrations are provided of initial application in three cases related to food system transitions in Peru, Ethiopia, and Bangladesh, exploring the connectivity with approaches commonly used in the context of system transformations, including the Multi-Level Perspective on sustainability transitions, the Leverage Points approach, Capability Approach, and the theory of Large System Change. We conclude that the canvas and associated facilitation approach has proved useful in different contexts, offering opportunities for complementing existing methodologies, and potentially enhancing their efficacy in facilitated multi-stakeholder processes.

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