This study aims to describe the application of the total quality management and investigate its impact in SD Budi Mulia Dua Sedayu. This was a descriptive study employing the qualitative approach. The data were collected through observations,interviews,and documentation. The result of the study are : 1) The application of the total quality management in the aspect of the school service for students is good enough,the aspect of human resources is good enough,the aspect of environment is good enough,the aspect of the learning processes is good,the aspect of graduates is good, 2) The impact of the application of the quality management is indicated by the improvement of the satisfaction of students’ parents. The other impact is the increase of the costs needed to renovate infrastructure facilities and to train teachers and administrative staff member. The increase of the costs results in an impact that parents’ interest in sending their children to this school decreases. 3) One way to maintain the positive impact of the application of the total quality management is by controlling the school quality both internally and externally.
The Impact of Human Resources and Total Quality Management on the Enterprise