scholarly journals I love you, but you let me down! How hate and retaliation damage customer-brand relationship

2022 ◽  
Vol 174 ◽  
pp. 121183
Author(s):  
Fauzia Jabeen ◽  
Puneet Kaur ◽  
Shalini Talwar ◽  
Suresh Malodia ◽  
Amandeep Dhir
Keyword(s):  
2019 ◽  
Author(s):  
Helena Nobre ◽  
Cláudia Simões
Keyword(s):  

2019 ◽  
Vol 2019 ◽  
pp. 29-34
Author(s):  
Valentina Mazzoli ◽  
◽  
Laura Grazzini ◽  
Diletta Acuti ◽  
Raffaele Donvito
Keyword(s):  

2020 ◽  
Vol 16 (4) ◽  
pp. 602-617
Author(s):  
Sukanya Sharma ◽  
Saumya Singh ◽  
Fedric Kujur ◽  
Gairik Das

In this digital era, the internet, and Social Media (SM) has had a radical impact on the shopping behavior of “costumers” The SM provides a platform where “costumers” are exposed to the best product with the best price along with reviews and opinions about the merchandise. So, we can turn our heads and look at a brand in a way as if the brand is speaking to us. This study was an attempt to explore the Social Media Marketing Activities (SMMA) that are being used for the marketing of fashionable products like apparel and to what level the SMMA activities of brands truly strengthen the relationship with customers and motivate purchase intention. Moreover, SMMA has a robust application in developing a marketing strategy for business. It has become a significant tool that collaborates with businesses and people. It is concluded that the “costumer”-brand relationship does have a positive and statistically significant impact on consumers’ purchase intention through SM.


Author(s):  
Stephen McCreery ◽  
Brian C Britt ◽  
Jameson Hayes

Social television (TV) engagement has become more commonplace as viewers seek alternative ways of engaging with TV shows and other viewers. This is especially true with televised professional wrestling; 119,506 tweets were analyzed using social network analysis during the four World Wrestling Entertainment telecasts. Results show that brand-affiliated users primarily interact among one another and not the fans themselves, despite fans reaching out to the brand, resulting in significant social stratification and low interactivity within the community. The findings suggest that when fans think they are able to join and contribute to the brand’s ongoing conversation, those fans might still be highly motivated to communicate with the brand, even if the brand does not reciprocate.


2016 ◽  
Vol 50 (11) ◽  
pp. 1993-2017 ◽  
Author(s):  
Nicolla Confos ◽  
Teresa Davis

Purpose This paper aims to examine branding strategies directed at child consumers, used by six high fat, sugar and salt food brands across three different digital marketing platforms. It identifies brand relationship building potential in this digital context. Design/methodology/approach This study analyses the contents of branded mobile phone applications, branded websites (including advergames) and branded Facebook sites to understand the nature of young consumer–brand relationship strategies that marketers are developing in this digital media marketing environment. Findings The use of sophisticated integrated branding strategies in immersive online media creates the potential for marketers to build relationships between young consumers and brands at an interactive, direct and social level not seen in traditional media. Categories of relationships and brand tactics are identified as outcomes of this analysis and linked to brand relationship building potential. Research limitations/implications The results suggest that branded communication strategies that food companies use in the online environment are creating conditions that appeal to young consumers, fostering new ways to build brand relationships. As this is a dynamic medium in a fluid state of change, this exploratory study identifies and categorises the marketing strategy, but not the young consumers’ response to such branding strategies (a limitation). Originality/value This study details the potential for child–brand relationship building in the context of online branding environments. It identifies the potential for longer-term effects of embedded advertising directly to young consumers, within and across three digital media platforms.


2014 ◽  
Vol 56 (6) ◽  
pp. 757-782 ◽  
Author(s):  
Jony Oktavian Haryanto ◽  
Luiz Moutinho

The potential of the child segment offers an immense opportunity for marketers to explore. In the ever more dynamic and ever changing children's market, the identification and ability to optimise the factors that can preserve product dominance are key to product longevity. This paper attempts to identify those factors that can influence the success of products in the children's market. We focus on identifying the antecedents of brand relationship and brand loyalty for the children's market. It is hoped that this study will contribute to the body of knowledge, and build understanding between the factors and their interrelations so that, in the end, product longevity in the children's market is finally achieved.


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