Total Quality Management in Health Care

Physiotherapy ◽  
1992 ◽  
Vol 78 (7) ◽  
pp. 550
Author(s):  
Ann Hunter
Keyword(s):  
Health Care ◽  
Quality Management ◽  
Total Quality Management ◽  
Total Quality

scholarly journals Management of services in total quality management implemented and non-implemented health facilities

2021 ◽  
Vol 6 (4) ◽  
pp. 689-696
Author(s):  
Muhsina Begum ◽  
Ashees Kumar Saha ◽  
Sheuly Begum ◽  
Nasima Akhter ◽  
Pritikona Borua ◽  
...  
Keyword(s):  
Health Care ◽  
Quality Management ◽  
Total Quality Management ◽  
Health Care Providers ◽  
Service Providers ◽  
Health Facilities ◽  
Working Environment ◽  
Care Providers ◽  
Total Quality ◽  
Medical College

5S-CQI-TQM is a management technique that is aimed at bringing satisfaction of staff as well as the patients through improvement of working environment. A cross-sectional comparative study was carried out among 226 respondents who were selected purposively from the selected study place from 1st January to 31st December 2017. Among 226 respondents, 113 were taken from Dhaka Medical College and another 113 were taken from Mugdha Medical College. Among 113 respondents, 56 respondents were health care providers and 57 respondents were health care receivers. The purpose of this study to compare the management of services in Total Quality Management implemented (Dhaka Medical College and Hospital) and non-implemented (Mugdha Medical College and Hospital) health facilities. A Semi-structured interviewer administered questionnaire and an observational check list were developed to collect the data. Separate questionnaire was used for health care providers and health care receivers. The statistical analysis was conducted using SPSS (statistical package for social science) version 20 statistical software. Significant statistical differences were found between TQM implemented and TQM non-implemented hospital regarding workload (p=0.043), hospital authority always seriously consider staff’s suggestions for the improvement of quality of service (p<0.001), employees always respect to each other in the hospital (p<0.001) and 35 (62.5%) service providers expressed satisfactory opinion regarding management of the hospital. Asian J. Med. Biol. Res. December 2020, 6(4): 689-696

Proficiency Testing from a Total Quality Management Perspective

1992 ◽  
Vol 38 (5) ◽  
pp. 615-618 ◽  
Author(s):  
K Castañeda-Méndez
Keyword(s):  
Health Care ◽  
Quality Management ◽  
Total Quality Management ◽  
Proficiency Testing ◽  
Health Care Financing ◽  
Proficiency Tests ◽  
Total Quality ◽  
Management Perspective ◽  
Care Costs

Abstract Public concern over increasing health-care costs plus dramatized testing errors, has resulted in CLIA '88 with its more stringent rules governing laboratory performance. The purpose of the 1990 U.S. Health Care Financing Administration Final Rules for Proficiency Tests is to separate the quality laboratory from the poorly performing one. From the perspective of total quality management, the customer (patient) defines quality as virtually error-free test results. The current proficiency testing format defeats this. Its effective purpose is not to identify quality laboratories but to shut down the most prolific laboratories--regardless of their quality. There are two reasons for this. First, the proficiency testing format is incomplete: it is missing a minimum frequency criterion. Second, the data for determining the quality of a laboratory's performance (the degree of error-free results) are not being used. I propose a solution based on continuous improvement that promotes voluntarism, favors the quality laboratory, and reduces federal regulation.

Total quality management in health care

1993 ◽  
Vol 1 (4) ◽  
pp. 59-63
Author(s):  
Mara M. Melum ◽  
Marie E. Sinioris
Keyword(s):  
Health Care ◽  
Quality Management ◽  
Total Quality Management ◽  
Total Quality

Does the implementation of total quality management (TQM) change the wellbeing and work‐related attitudes of health care personnel?

1997 ◽  
Vol 10 (6) ◽  
pp. 456-470 ◽  
Author(s):  
Mika Kivimäki ◽  
Eerikki Mäki ◽  
Kari Lindström ◽  
Arto Alanko ◽  
Sanna Seitsonen ◽  
...  
Keyword(s):  
Health Care ◽  
Quality Management ◽  
Total Quality Management ◽  
Health Care Personnel ◽  
Total Quality ◽  
Work Related

scholarly journals The Mediating Role of Total Quality Management between Human Resource Practices, Information Technology Infrastructure and Performance of Pakistan Public Hospitals

2019 ◽  
pp. 67-77
Keyword(s):  
Health Care ◽  
Quality Management ◽  
Total Quality Management ◽  
National Culture ◽  
Health Care Sector ◽  
Public Hospitals ◽  
Organization Performance ◽  
Total Quality ◽  
Technology Infrastructure ◽  
Information Technology Infrastructure

Health care sector in developing countries is striving for sustainable performance, where total quality management and national culture has considered as a key strategy for the hospitals to become more effective. Although, to understand the diverse perceptions of health care sector performance, this study aims to examine the impact of information technology infrastructure (ITI), human resource management practices (HRM) on the health care sector performance in Pakistan with the mediating effect of total quality management and the moderating role of national culture. However, this research used SmartPLS (SEM) 3.0 for the analysis of survey data (n = 249) collected from doctors working in public hospitals of Pakistan. Empirical results found that from six direct hypothesis,five have a direct strong relationship with total quality management (TQM) and organization performance (OP). Where, total quality management mediates the relationship between HRM and organization performance except ITI. Finally, national culture moderated the relationship between TQM and organization performance.

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