scholarly journals Robo-Polls: Taking Cues from Traditional Sources?

2013 ◽  
Vol 46 (02) ◽  
pp. 333-337 ◽  
Author(s):  
Joshua D. Clinton ◽  
Steven Rogers

AbstractAfter the 2012 Republican New Hampshire primary, 159 poll results were released prior to the subsequent nomination contests in the Republican presidential primary. More than two-thirds of these polls relied on interactive voice response (IVR) software to conduct the interviews. We evaluate the ability of polls to predict the vote-share for the Republican candidates Romney, Santorum, and Gingrich. We find no overall difference in the average accuracy of IVR and traditional human polls, but IVR polls conducted prior to human polls are significantly poorer predictors of election outcomes than traditional human polls even after controlling for characteristics of the states, polls, and electoral environment. These findings provide suggestive, but not conclusive, evidence that pollsters may take cues from one another given the stakes involved. If so, reported polls should not be assumed to be independent of one another and so-called poll-of-polls will be misleadingly precise.

1997 ◽  
Vol 2 (1) ◽  
pp. 21-31 ◽  
Author(s):  
James C. Mundt ◽  
John S. Searles ◽  
M. W. Perrine ◽  
Dan Walter

1992 ◽  
Vol 36 (3) ◽  
pp. 222-226 ◽  
Author(s):  
Daryle Jean Gardner-Bonneau

The purpose of this paper is to present a case for the development of a user interface design guideline or standard for interactive voice response applications, to be widely disseminated throughout business and industry. A number of sample problems are cited, based on the author's consulting experience in this area, which serve to demonstrate that many of the problems encountered in IVR application development, particularly in scripting/dialogue design and use of automated speech recognition as a front-end, are not only solvable, but easily avoidable, given the current human factors knowledge base. The paper also discusses the Specification Document developed by the Voice Messaging User Interface Forum (1990, April), and the reasons why it cannot be applied, as written, to the user interface design of more complex IVR applications. Finally, the author proposes an approach to developing the proposed guideline/standard.


2003 ◽  
Vol 51 (6) ◽  
pp. 277-283 ◽  
Author(s):  
Haeok Lee ◽  
Mary Ellen Friedman ◽  
Peter Cukor ◽  
David Ahern

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