Quality of mental health services: a self audit in the South Verona mental health service

2006 ◽  
Vol 15 (2) ◽  
pp. 138-147 ◽  
Author(s):  
Liliana Allevi ◽  
Giovanni Salvi ◽  
Mirella Ruggeri

SUMMARYAims – To start a process of Continuous Quality Improvement (CQI) in an Italian Community Mental Health Service by using a quality assurance questionnaire in a self audit exercise. Methods – The questionnaire was administered to 14 key workers and clinical managers with different roles and seniority. One senior manager's evaluation was used as a benchmark for all the others. Changes were introduced in the service practice according to what emerged from the evaluation. Meetings were scheduled to monitor those changes and renew the CQI process. Results – There was a wide difference in the key workers' answers. Overall, the senior manager's evaluation was on the 60th percentile of the distribution of the other evaluations. Those areas that required prompt intervention were risk management, personnel development, and CQI. The CQI process was followed up for one year: some interventions were carried out to change the practice of the service. Conclusions – A self audit exercise in Community Mental Health Services was both feasible and useful. The CQI process was easier to start than to carry on over the long term.

2015 ◽  
Vol 46 (3) ◽  
pp. 611-621 ◽  
Author(s):  
E. G. Thomas ◽  
M. J. Spittal ◽  
E. B. Heffernan ◽  
F. S. Taxman ◽  
R. Alati ◽  
...  

BackgroundUnderstanding individual-level changes in mental health status after prison release is crucial to providing targeted and effective mental health care to ex-prisoners. We aimed to describe trajectories of psychological distress following prison discharge and compare these trajectories with mental health service use in the community.MethodThe Kessler Psychological Distress Scale (K10) was administered to 1216 sentenced adult prisoners in Queensland, Australia, before prison release and approximately 1, 3 and 6 months after release. We used group-based trajectory modeling to identify K10 trajectories after release. Contact with community mental health services in the year following release was assessed via data linkage.ResultsWe identified five trajectory groups, representing consistently low (51.1% of the cohort), consistently moderate (29.8%), high increasing (11.6%), high declining (5.5%) and consistently very high (1.9%) psychological distress. Mood disorder, anxiety disorder, history of self-harm and risky drug use were risk factors for the high increasing, very high and high declining trajectory groups. Women were over-represented in the high increasing and high declining groups, but men were at higher risk of very high psychological distress. Within the high increasing and very high groups, 25% of participants accessed community mental health services in the first year post-release, for a median of 4.4 contact hours.ConclusionsFor the majority of prisoners with high to very high psychological distress, distress persists after release. However, contact with mental health services in the community appears low. Further research is required to understand barriers to mental health service access among ex-prisoners.


2001 ◽  
Vol 10 (3) ◽  
pp. 163-179 ◽  
Author(s):  
Paola De Agostini ◽  
Paola Bonizzato ◽  
Francesco Amaddeo ◽  
Giulia Bisoffi ◽  
Federico Perali ◽  
...  

RIASSUNTOScopo – Negli ultimi anni si è assistito, in Italia come in altri paesi del mondo occidentale, ad un forte aumento dell'interesse, da parte dei ricercatori, per l'economia sanitaria. Anche l'assistenza psichiatrica è stata analizzata riguardo a questi aspetti e, più recentemente, l'attenzione di molti gruppi di lavoro si è rivolta a studi in grado di individuare possibili sistemi di finanziamento dei Servizi psichiatrici altemativi a quelli esistenti e di valutarne l'effetto sul funzionamento dei Servizi. Lo scopo di questo lavoro è quello di definire un nuovo tariffario basato sui costi reali delle prestazioni erogate dai Servizi psichiatrici. Metodo – Utilizzando il Registro Psichiatrico dei Casi di Verona-Sud, sono stati considerati tutti i contatti avvenuti nelle varie sedi del Servizio Psichiatrico Territoriale (SPT) di Verona-Sud in un periodo di 7 anni (1992-1998), per un totale di 125632 prestazioni, riferite a 2819 soggetti. I contatti sono stati successivamente raggruppati in 19 tipi di prestazioni. La funzione di costo è stata utilizzata per descrivere, attraverso la stima dell'elasticit?à, il comportamento dei costi nel SPT di Verona-Sud. Il costo di una prestazione psichiatrica risulta così comprensivo della spesa per gli operatori coinvolti nell'erogazione del servizio (direttamente e/o indirettamente a contatto con il paziente) e del costo delle strutture utilizzate. Risultati – Per ciascuna prestazione vengono riportati (a) i costi stimati per la prestazione effettivamente erogata, (b) il costo stimato al minuto, (c) il costo della prestazione standard erogata con caratteristiche definite (per la durata si è utilizzato il tempo modale rilevato nel campione; per gli operatori, la composizione è stata decisa tenendo conto, da una parte, della reale operatività del SPT e, dall'altra, di considerazioni su quella che potrebbe essere, date le risorse disponibili nel nostro SPT, una buona pratica clinica) ed, infine, (d) i costi relativi alle prestazioni effettuate, raggruppate nelle otto voci contemplate dal Tariffario della Regione Veneto attualmente in vigore. Conclusioni – I risultati hanno dimostrato che le definizioni delle prestazioni, da noi utilizzate, descrivono in maniera soddisfacentemente univoca i diversi tipi di attività svolti dal SPT. Il nomenclatore nazionale attualmente in vigore, invece, avrebbe permesso di descrivere solo il 28% delle prestazioni erogate (35230 su 125632). Ciò dimostra la necessità di disporre, in tempi brevi, di un nuovo nomenclatore delle prestazioni psichiatriche, accettato a livello nazionale, che sia adeguato alle modalita reali con le quali si fomisce assistenza per la salute mentale. I valori di costo da noi ottenuti dimostrano chiaramente che il finanziamento di un Servizio psichiatrico, basato sul nomenclatore nazionale attualmente in vigore, sottostima fortemente le risorse effettivamente utilizzate. La funzione di costo delle diverse prestazioni pud fornire la base per esperienze di finanziamento dei servizi fondato sulle "funzioni assistenziali" previste dal decreto 229 del 1999.


2009 ◽  
Vol 26 (3) ◽  
pp. 127-130 ◽  
Author(s):  
Shane Hill ◽  
Niall Turner ◽  
Siobhan Barry ◽  
Eadbhard O'Callaghan

AbstractObjectives: To assess patient satisfaction with mental health services. Client satisfaction with mental health services is attracting increasing attention and is now considered a key outcome variable in evaluating mental health services. The Quality Framework (Mental Health Commission (MHC)), and Vision for Change (VFC) support such evaluation. However, there are no published quantitative data from Irish users of a community mental health service.Method: We invited outpatients attending a Dublin community mental health service to complete a standardised self-report instrument (Client Satisfaction Questionnaire, CSQ-8) and provide qualitative feedback.Results: Of the seventy-nine respondents, 80% report they were ‘satisfied’ or ‘very satisfied’ with the service. However, they were critical of; access to, operation of, and communication with the mental health services.Conclusions: Although satisfied, when given the opportunity to comment, service users can be critical of aspects of the service they receive. Only using quantitative evaluation of outpatient client satisfaction levels may fail to capture important consumer suggestions for service development. Recent recommendations and upcoming changes would address a number of the criticisms of mental health services identified in this study.


2017 ◽  
Vol 25 (5) ◽  
pp. 466-470 ◽  
Author(s):  
Agatha M Conrad ◽  
Anoop Sankaranarayanan ◽  
Terry J Lewin ◽  
Anna Dunbar

Objectives: Community mental health services are often required to manage people experiencing repeated crises. Personality disorders are not uncommon, accounting for up to one-third of such presentations. These patients are often difficult to treat, leading to a revolving-door phenomenon. This study evaluated the effectiveness of a pilot intervention in reducing psychological symptoms and distress, and examined the impact of the intervention on mental health service utilization. Methods: A pre- versus post-treatment evaluation was conducted of the effectiveness of a 10-week group psychological intervention based on Dialectical Behaviour Therapy skills, conducted in a regional Australian community mental health service with patients diagnosed with either Cluster B personality disorder or a mood disorder. Results: Of those who completed the program ( N = 38 patients), 84% were female, with an average age of 35.13 years. Participants were active clients of the service for an average of 58.3 weeks prior to the program. They demonstrated significant improvements in quality of life and self-control, and a reduction in hopelessness, cognitive instability and dependence on mental health services. Conclusions: Limiting the Dialectical Behaviour Therapy program to a short-term skills-based group component was successful with the targeted patient group; however, more research is required to establish the generalizability of these results.


2018 ◽  
Vol 7 (1) ◽  
pp. 165-180 ◽  
Author(s):  
Vasiliki Yotsidi ◽  
Kalliope Kounenou

The transition from institutionalized towards community mental health services demands the evolution from social exclusion to integration practices. Empowerment of people with mental disorders, through their involvement in planning and service provision, prevails as a cutting-edge in such practices. Along these lines, this study adopted a structured bottom-up research methodology to explore the experiences of people with severe mental disorders on nine areas of their community participation. Three focus groups of 18 persons with psychotic disorders who were treated on an out-patient community mental health centre were set up. Qualitative data analysis showed that the areas of treatment, housing, education, and entertainment have turned to be more accessible for mental health service users than those of employment, active citizenship, social relations, social networks and activities in the community. The latter were revealed to still be obstructed by specific personal and social variables, which should be taken into account for community-based treatment to become more responsive and tailor-made. Results are discussed in relation to the role of counselling psychology in improving community mental health services and ensuring that service providers empathize with and respond to individuals' understanding of their condition and what contributes to their care and well-being.


Author(s):  
Melissa K. Holt ◽  
Jennifer Greif Green ◽  
Javier Guzman

Schools are a primary setting for mental health service provision to youth and are also main sources of referral to community mental health service providers. This chapter examines the school context and its key role in the child and adolescent mental health services system. The chapter first provides information about the association of emotional and behavioral disorders with school experiences, including academic performance. Next, the chapter presents a framework for mental health service provision and assessment in schools, including describing methods for identifying students who might need mental health services and tracking their progress. Further, several evidence-based interventions are highlighted as examples of effective practices in schools. The chapter concludes with recommendations for clinical practice in school settings.


2017 ◽  
Vol 37 (1) ◽  
pp. 8-14
Author(s):  
R. Rowntree ◽  
N. McCarthy ◽  
L. Feeney

ObjectivesMedication is an important component of the treatment of many mental illnesses. Very little information is available about the particular medications that are being prescribed by community mental health services and how this has changed over time. We set out to obtain details of psychiatric medications being prescribed by one Irish community mental health service.MethodAll prescribing by the Cluain Mhuire Community Mental Health Service became electronic during 2004. Using Business Intelligence software, we obtained details of all psychiatric medications prescribed from 2005 to 2016. We compared numbers of prescriptions written in the first 6 years (2005–2010) with the following 6 (2011–2016).ResultsOlanzapine was the most commonly prescribed medication throughout but its use declined by one-quarter over the study period. Clozapine, quetiapine, aripiprazole and haloperidol prescribing increased. Prescriptions for mood stabilisers and antidepressants fell by 25%. Sedative prescriptions declined by almost 50%. Absolute numbers of prescriptions written for methylphenidate and pregabalin were small but increased dramatically over the time period.ConclusionsThis community mental health service prescribed less of most psychiatric medications in 2016, than had been the case in 2005. This is despite an increase in the numbers of patients seen over the same period. It is not clear if this pattern is echoed in other services.


2016 ◽  
Vol 18 (01) ◽  
pp. 14-23 ◽  
Author(s):  
Saumu Lwembe ◽  
Stuart A. Green ◽  
Jennifer Chigwende ◽  
Tom Ojwang ◽  
Ruth Dennis

Aim This study aimed to evaluate a pilot cross-sector initiative – bringing together public health, a community group, primary mental health teams and patients – in using co-production approaches to deliver a mental health service to meet the needs of the black and minority ethnic communities. Background Black and minority ethnic communities continue to face inequalities in mental health service access and provision. They are under-represented in low-level interventions as they are less likely to be referred, and more likely to disengage from mainstream mental health services. Effective models that lead to improved access and better outcomes are yet to be established. It has long been recognised that to be effective, services need to be more culturally competent, which may be achieved through a co-production approach. Methods This study aimed to evaluate the role of co-production in the development of a novel community mental health service for black and minority ethnic service users. Qualitative research methods, including semi-structured interviews and focus groups, were used to collect data to examine the use of co-production methods in designing and delivering an improved mental health service. Findings Twenty-five patients enrolled into the study; of these, 10 were signposted for more intensive psychological support. A 75% retention rate was recorded (higher than is generally the case for black and minority ethnic service users). Early indications are that the project has helped overcome barriers to accessing mental health services. Although small scale, this study highlights an alternative model that, if explored and developed further, could lead to delivery of patient-centred services to improve access and patient experience within mental health services, particularly for black and minority ethnic communities.


2011 ◽  
Vol 198 (3) ◽  
pp. 189-194 ◽  
Author(s):  
Diana Rose ◽  
Kylee Trevillion ◽  
Anna Woodall ◽  
Craig Morgan ◽  
Gene Feder ◽  
...  

BackgroundMental health service users are at high risk of domestic violence but this is often not detected by mental health services.AimsTo explore the facilitators and barriers to disclosure of domestic violence from a service user and professional perspective.MethodA qualitative study in a socioeconomically deprived south London borough, UK, with 18 mental health service users and 20 mental health professionals. Purposive sampling of community mental health service users and mental healthcare professionals was used to recruit participants for individual interviews. Thematic analysis was used to determine dominant and subthemes. These were transformed into conceptual maps with accompanying illustrative quotations.ResultsService users described barriers to disclosure of domestic violence to professionals including: fear of the consequences, including fear of Social Services involvement and consequent child protection proceedings, fear that disclosure would not be believed, and fear that disclosure would lead to further violence; the hidden nature of the violence; actions of the perpetrator; and feelings of shame. The main themes for professionals concerned role boundaries, competency and confidence. Service users and professionals reported that the medical diagnostic and treatment model with its emphasis on symptoms could act as a barrier to enquiry and disclosure. Both groups reported that enquiry and disclosure were facilitated by a supportive and trusting relationship between the individual and professional.ConclusionsMental health services are not currently conducive to the disclosure of domestic violence. Training of professionals in how to address domestic violence to increase their confidence and expertise is recommended.


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