Citizens’ preferences for tackling xenophobic violence in an African context: A South African case study.

2021 ◽  
Author(s):  
Steven Gordon
Keyword(s):  
South African ◽  
African Context

What Matters to South African Bank Customers? A Case Study of four Main South African Banks

2015 ◽  
Vol 6 (1and2) ◽  
Author(s):  
Kingstone Mutsonziwa
Keyword(s):  
Customer Satisfaction ◽  
South African ◽  
Language Usage ◽  
Face To Face ◽  
Bank Resolution ◽  
African Context ◽  
Key Drivers ◽  
Investment Advice

This paper is a follow-up article based on the first article titled Customers speak for themselves: A case of Customer Satisfaction in the four Main South African Banks. Customer satisfaction within the banking industry is very important in the South African context. Although banks are trying their best to give their customers the best service, it is important to continuously measure customer satisfaction and identify service attributes that contribute to overall customer satisfaction for the banks. The data used in the analysis is based on a quantitative survey of 500 randomly selected customers in Pretoria, Johannesburg, Durban and Cape Town were interviewed using a face to face methodology. The key drivers of overall customer satisfaction based on regression analysis for the different banks were helpfulness and innovativeness (ABSA), helpfulness, innovativeness of the bank, resolution of problems and investment advice (FNB), language usage and friendliness of service consultants (Nedbank), innovativeness of the bank, investment advice and use of language (Standard bank). These attributes were important to the overall customer satisfaction and need to be closely monitored by the management of these banks.

Reimagining Intersectionality and Social Exclusion in South Africa

2020 ◽  
Author(s):  
Khosi Kubeka ◽  
Sharmla Rama
Keyword(s):  
South Africa ◽  
South African ◽  
Social Exclusion ◽  
Social Relations ◽  
South African Context ◽  
Social Division ◽  
Common Reference ◽  
Local Contexts ◽  
African Context

Combining the theories of intersectionality and social exclusion holds the potential for structural and nuanced interpretations of the workings of power, taking systemic issues seriously but interpreting them though social relations that appear in local contexts. An intersectional analysis of social exclusion demonstrates to what extent multiple axes of social division—be they race, age, gender, class, disability or citizenship—intersect to result in unequal and disparate experiences for groups of youth spatially located in particular communities and neighborhoods. A common reference point is therefore power and how it manifests at the intersection of the local and global. A South African case study is used to explore the subjective measures and qualitative experiences of intersectionality and social exclusion further. The unique ways that language intersects with space, neighborhood, and race in the South African context, enables opportunities in education and the labor market, with profound implications for forms of social exclusion.

scholarly journals Subordination vs. agency/resistance in South Africa: Virgins bargaining their way through higher education

2016 ◽  
Vol 2 (2) ◽  
pp. 431-445
Author(s):  
Sunelle Stander
Keyword(s):  
Higher Education ◽  
South Africa ◽  
Black Students ◽  
South African ◽  
Quality Education ◽  
Alternative Route ◽  
South African Context ◽  
Student Protests ◽  
African Context

Oppression manifests itself in various ways, such that intersections between different forms of oppression can be identified. This is also true for women living in South Africa, a country that has for years been plagued by many forms of oppression (racism, sexism, classism, etc.). Women are, amidst various forms of oppression, often left with few alternative options but to bargain with various forms of gender relations as a means to obtain basic human rights (like education). Recent student protests have highlighted the discriminating ways in which black students are kept from obtaining higher education. The so called “maidens bursary”, awarded to underprivileged girls who vow to stay virgins throughout their studies, will be used as a case study that examines an alternative route to which underprivileged women may resort in order to obtain a quality education. The notion of patriarchal bargaining will then be used to illumine the often unrecognized, complex and interwoven relationship between subordination and agency/resistance that operates within the South African context.

Doing systematic reviews in Psychology

2020 ◽  
Vol 50 (4) ◽  
pp. 450-468
Author(s):  
Sumaya Laher ◽  
Tasneem Hassem
Keyword(s):  
South Africa ◽  
Systematic Review ◽  
South African ◽  
Systematic Reviews ◽  
Screening Tools ◽  
Practical Case ◽  
Comprehensive Plan ◽  
Recent Developments ◽  
African Context

Systematic reviews by virtue of being a pre-determined, transparent, and comprehensive plan and search strategy are fast gaining popularity in psychology in South Africa. A systematic review allows one to obtain a thorough overview regarding the recent developments and debates on a given topic with the addition of metacommentary. In South Africa, we have noted stark differences in the reporting of systematic reviews. Often studies are identified as systematic reviews but methodologically have failed to meet the rigorous criteria that characterise this method. This article aims to provide a guide for the novice researcher on conducting systematic reviews. We draw on a practical case study by Hassem and Laher where the systematic review method was used to establish the efficacy of online depression screening tools in the South African context as a practical illustration of the systematic review method. In so doing, the affordances and limitations of the systematic review method are discussed.

scholarly journals Mentorship: A process of nurturing others

2011 ◽  
Vol 67 (1) ◽  
Author(s):  
Maake Masango
Keyword(s):  
South Africa ◽  
Cultural Differences ◽  
South African ◽  
South African Context ◽  
Healthy Working ◽  
University Of Pretoria ◽  
The World ◽  
African Context ◽  
The University

This article is dedicated to Prof. Dr Andries van Aarde who has mentored a large number of students during his time as a lecturer at the University of Pretoria. It is written at the time when workers in South Africa are striking. Industrial psychologists are involved in mediation and aim to develop a culture of understanding between workers and management. The article analyses some causes of tension between managers and workers in the South African context and indicates how mentorship may help to foster growth amongst workers and managers. A case study explores the issue of cultural differences which often lead to misunderstandings, especially when managers do not understand the world in which workers live. The aim of the article is to contribute to existing insights that may help to create a healthy working relationship between managers and workers which will benefit both.

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